MERCURY Complaints

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED SHE WAS AT THE DEALER PURCHASING THE VEHICLE WHEN SHE NOTICED THE AIR BAG LIGHT WAS ILLUMINATED. THE TECHNICIANS REPAIRED THE VEHICLE. THE CONTACT WAS NOT SURE OF THE REPAIRS MADE. AFTER THE REPAIRERS WERE MADE, THE CONTACT WAS PARKED WHEN THE FRONT DRIVER SIDE AIR BAG DEPLOYED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIANS REPLACED THE AIR BAG AND THE RESTRAINT CONTROL MODULE. HOWEVER, THE AIR BAG DEPLOYED A SECOND TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THEY WOULD HAVE TO PERFORM A DIAGNOSTIC TEST ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

2006 MERCURY MOUNTAINEER DRIVING ON THE HIGHWAY, SUDDENLY THE COOLANT TEMPERATURE WENT UP CRAZILY AND THE ENGINE SOUNDED HORRIBLE AND LOST POWER. FORTUNATELY STOPPED BY THE ROADSIDE AND FOUND THE RADIATOR WAS LEAKING AND COOLANT IS ALMOST EMPTY. SEARCHED AROUND THE WEB AND FOUND THAT FOR 4.0 ENGINE FROM FORD AND MERCURY, THIS IS PRETTY NORMAL PROBLEM DUE TO A DESIGN DEFECT. PEOPLE ARE CHANGING RADIATOR EVERY YEAR. NEVER HEARD SUCH RIDICULOUS THING THAT NOWADAYS THE RADIATOR LAST SO SHORT TIME. IT SHOULD LAST LIFE TIME OF THE CAR. FORD APPARENTLY KNEW IT, HOWEVER, THEY ONLY ANNOUNCED A TSB IN 2009 WHEN MOST OF THE WARRANTIES WERE GONNA EXPIRE. THEY SHOULD ISSUE A RECALL. THIS IS A DESIGN PROBLEM AND IT POSES LIFE THREATENING RISKS. I GUESS THEY JUST DON'T CARE ABOUT CUSTOMERS. THE CUSTOMERS NEED TO REPAIR OUT OF THEY OWN POCKETS, WHICH SUPPORT FORD'S CHAIN DEALERS SERVICE DEPARTMENTS. WELL, SOUNDS A GOOD PLAN FOR THEM. WELL, THE CUSTOMERS ARE NOT STUPID. THEY ARE CHANGE TO JAPANESE CARS, WHICH HAVE FAR LESS PROBLEMS. I WILL NEVER A FORD?MERCURY CAR AND WOULD BE GLAD TO SEE THEM GO BANKRUPTCY. *TR

TL* THE CONTACT OWNS A 2001 MERCURY SABLE WAGON. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH. AS HE DROVE OVER A ROAD BUMP THE VEHICLE EXHIBITED AN ABNORMAL NOISE. THE CONTACT STOPPED THE VEHICLE AND DISCOVERED THAT THE FUEL TANK HAD FRACTURED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED HIM THAT THE REAR AXLE WAS FRACTURED AND CAUSED THE FUEL TANK TO FRACTURE. THE VEHICLE WAS NOT REPAIRED AND WAS DEEMED AS SALVAGE. THE MANUFACTURER WAS ALSO CONTACTED AND OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

I WAS DRIVING ON THE HIGHWAY AT ABOUT 55MPH IN A 2004 MERCURY MOUNTAINEER AND SUDDENLY BOTH SIDE CURTAIN AIRBAG DEPLOYED. THERE WAS NO ACCIDENT, NO IMPACT, NO POTHOLES, NO VEERING OR RUNNING OFF THE ROAD; JUST DRIVING AND IT HAPPENED. SCARED ME HALF TO DEATH. I WAS ABLE TO COMPOSE MYSELF WELL ENOUGH TO NOT WRECK. FURTHERMORE, THERE WAS NO WARNING FROM THE DASH FOR THE AIRBAG TO INFORM ME OF ANY MALFUNCTIONS OR PROBLEM WITH THE AIRBAG SENSOR OR MODULE. *TR

I HAVE TWO COMPLAINTS INVOLVING THE BACK LIFTGATE ON MY 2004 MERCURY MOUNTAINEER. IN 2008, WITH APPROX 45K MILES ON IT, A CRACK DEVELOPED ABOVE AND BELOW THE EMBLEM ON THE LIFTGATE (LIKE SEVERAL OTHERS I'VE NOTICED ON THIS WEBSITE). THE DEALER DIDN'T EVEN LOOK AT IT BUT SAID THEY WERE AWARE OF THE PROBLEM AND IT WOULD COST ME $500 FOR A NEW LIFTGATE! I DECLINED AT THAT TIME. MORE RECENTLY, THE BACK WINDOW HINGES BROKE AND MY WIFE WAS THERE TO CATCH IT. SHE SPOKE TO THE DEALER AND THERE WAS NO RECALL FOR IT AND, ONCE AGAIN THEY WANTED TO SELL A NEW HATCH TO US FOR OVER $1000 INCLUDING PARTS AND LABOR. WE TOOK IT TO OUR LOCAL BODY SHOP AND THEY FIXED IT FOR $183 AND GOT THE NEW HINGES DIRECTLY FROM THE MERCURY DEALER WE SPOKE TO EARLIER. THESE ITEMS SHOULD HAVE BEEN RECALLED AND PEOPLE REIMBURSED FOR THEIR EXPENSES RELATING TO GETTING THEM FIXED ON THEIR OWN. I CANNOT BRING MYSELF TO BUY ANOTHER FORD PRODUCT IF THEY DON'T ACCEPT RESPONSIBILITY FOR THEIR DEFECTS. *TR

2003 MERCURY SABLE WAGON -- THE SEAT BELTS IN THE MIDDLE SEAT OF THE CAR NO LONGER RETRACT. THEY HANG LOOSELY AND WOULD CERTAINLY BE A GRAVE DANGER TO ANY PASSENGER SHOULD THE CAR EXPERIENCE A CRASH OR ROLLOVER. THEY HAVE BEEN REPAIRED BY THE DEALER ALREADY, BUT NOW THE DEALER RECOMMENDS REPLACEMENT OF THE ENTIRE RETRACTION MECHANISM. SEEMS TO BE A VERY COMMON AND VERY DANGEROUS PROBLEM IN MERCURY SABLES AND TAURUS WAGONS FROM WHAT I'VE READ. HEY FORD, HOPE YOU GIVE A [XXX] ABOUT YOUR PRODUCTS AND CUSTOMERS ENOUGH TO DO SOMETHING ABOUT THIS! *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS HAVING A REGULAR MAINTENANCE PERFORMED THE MECHANIC NOTICED THE RADIATOR WAS CRACKED. ALSO, THE TEMPERATURE GAUGE DID NOT INDICATE THAT THE VEHICLE WAS HOT. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE RADIATOR WAS CRACKED CAUSING A LEAKAGE AND IT NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO REFUSED TO PROVIDE ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE 42,000 AND CURRENT MILEAGE WAS 48,000.

TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. THE CONTACT STATED THAT WHEN HE DEPRESSED AND HELD DOWN THE ACCELERATOR PEDAL, THE VEHICLE STALLED. IF HE PRESSED GENTLY ON IT AND RELEASED IT, THE VEHICLE WOULD BEGIN TO ACCELERATE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT BELIEVED THAT THE FAILURE COULD BE WITHIN THE CRUISE CONTROL MECHANISM OR THE ELECTRICAL SYSTEM. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE PAINT ON THE VEHICLE HAS STARTED TO STRIP AND THE ROOF HAS RUSTED. THE VEHICLE WAS INSPECTED BY A DEALER AND ADVISED HIM THAT THE PAINT WAS DELAMINATING AND NEEDED TO BE REPAINTED. THE MANUFACTURER WAS CONTACTED AND ADVISED HIM THAT THEY WON'T ASSIST UNLESS THE ROOF HAS TOTALLY RUSTED THROUGH. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

MY 2002 MERCURY COUGAR HAS LOST POWER, SHUTTERED, MISFIRED, AND ESSENTIALLY BROKE DOWN THE SAME WEEK I PAID IT OFF! MY 2002 MERCURY COUGAR WAS INCLUDED IN THE RECALL SO I TOOK IT TO A LOCAL DEALERSHIP AND THEY SAID MY VIN NUMBER WAS NOT PART OF THE RECALL? HUNDREDS OF PEOPLE HAVE COMPLAINED ABOUT THIS PROBLEM AND FORD IS REFUSING TO FIX CERTAIN VIN NUMBER THAT THEY CLAIM ARE NOT AFFECTED, HOW IS THIS POSSIBLE? THERE ARE AWAY TO MANY 2002 COUGARS WITH THE SAME PROBLEM. FORD IS REFUSING TO FIX THE PROBLEM AND NOW I HAVE A CAR THAT DOES NOT RUN. THIS CAR HAS HAD A PROBLEM WITH STALLING AND SHUTTERING SINCE DAY 8 OF PURCHASE. *TR