MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEVITTOWN FORD, LLC (3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756, (855) 346-3558) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A LETTER FROM FORD ON 1/31/20, INFORMING ME THAT MY MODEL CAR HAS A SAFETY RECALL BECAUSE A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM MAY BE STUCK OPEN. ON 8/10, I CALLED THE FORD DEALERSHIP IN MY AREA AND WAS TOLD THAT THE PARTS TO CORRECT THE PROBLEM WERE NOT YET AVAILABLE. I'M GREATLY CONCERNED ABOUT THE SAFETY OF DRIVING MY CAR UNDER THESE CONDITIONS. ISN'T 7 MOS. LONG ENOUGH FOR FORD TO HAVE COME UP WITH THE NECESSARY PARTS?

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START-UP AFTER MULTIPLE ATTEMPTS. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHUTOFF AS THE OIL WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE FUEL SENSOR, RELAY SENSOR, FUEL INJECTION SENOR AND MULTIPLE OTHER PARTS WERE REPLACED. DESPITE MULTIPLE REPAIRS TO THE VEHICLE, THE FAILURE PERSISTED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THEY INFORMED HER THAT HER VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) WHICH WAS LINKED TO HER FAILURE. A DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 116,000.

THE VEHICLE AC UNIT WATER DRAINS DIRECTLY OVER THE FRONT SUB-FRAME AND RUSTS THROUGH THE FRAME, AT WHICH POINT THE FRONT DRIVER SIDE SUSPENSION WILL COLLAPSE AND LOSS OF STEERING RESULTS. THIS PROBLEM WAS ACKNOWLEDGED FOR SOME ESCAPE VEHICLES, BUT NOT ITS MERCURY MARINER EQUIVALENT, EVEN THOUGH IT SHARES SAME PART/PROBLEM. DEALER REFUSES TO COVER REPAIR AND CUST SEVICE SUGGESTED I CONTACT NHTSA.

AFTER ABS ACTIVATED BRAKE PADEL BECAME SOFT. MY VEHICLE HAS A SIMLAR PROBLEM EXPAINED UNDER ''SAFETY RECALL 19S54 ' ANTI-LOCK BRAKE SYSTEM HYDRAULIC CONTROL UNIT VALVE FUNCTION''. EVENTHOUGH FORD RECALLED SEVERAL UNITES, MY VIN DID NOT LIST UNDER THE RECALLED UNITS.

BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKES MALFUNCTIONED CAUSING THE VEHICLE TO SLIDE AND THE BRAKING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO DIAGNOSED THAT THE ANTI LOCK BRAKING SYSTEM WAS DEFECTIVE. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN THE NHTSA RECALL CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES, HYDRAULIC) BUT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT YET AVAILABLE. THE CONTACT INDICATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME TO PROVIDED THE REMEDY REPAIR. THE LOCAL DEALER GANLEY FORD LOCATED AT 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 50,000.*DT*JB

DRIVING ON PARKWAY IN HUNTSVILLE ALABAMA WHEN THE POWER STEERING DEFAULT LIGHT COME ON AND COULDN'T STEER IT AT ALL AND MEMORIAL PARKWAY IS ALWAYS VERY BUSY. COULDN'T EVEN GET IN A TURNING LANE TO GET OFF OF THE PARKWAY. TOOK ME TWO HRS TO DRIVE 10 MILES AND FINALLY GOT IT INTO THE PARKING LOT AT THE MAINTENANCE SHOP. LIKE TO HAVE NEVER GOT IT TO A SHOP. IMAGINE A 72 YR OLD ELDERLY LADY TRYING TO ENTER THE PARKING LOT OF A MAINTENANCE SHOP. I REALLY NEED SOME HELP TO REPLACE A POWER STEERING.

I WAS DRIVING AT NIGHT AND THE LIGHTS WENT OFF DASH, TAIL, INSTRUMENT AND SIGNAL LIGHTS AND THEN KILLED MY BATTERY

POWER STEERING ASSIST FAULT INDICATOR, 126,000 MILES, $2200 REPAIR ESTIMATE TO REPLACE THE STEERING GEAR & RACK ASSEMBLY. DEALERSHIP SAID ITS A COMMON PROBLEM FOR THIS MODEL BUT THE RECALLS ONLY COVERED '11-'15. CALLED FORD CUSTOMER SERVICE AND TOLD ITS NOT UNDER WARRANTY OR RECALL SO THEY WOULDN'T OFFER ANY REIMBURSEMENT.