MERCURY Complaints

POWER STEERING ASSIST FAULT KEEPS POPPING UP AND IT'S SUPER HARD TO TURN AND IT'S UNSAFE FOR MY FAMILY

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THIS IS THE 4TH TIME I HAVE BEEN ON A SMALL INCLINE AND LOST BRAKES. I HAD THE CAR AT FORD A MONTH AGO THEY ADMITTED BRAKES RECALLED, CANT GET PART. RELEASED CAR TO ME. TODAY WITH MY CHILD IN THE CAR, I WAS TRAVELING @30MPH ATTEMPTED TO BRAKE FOR A STOP SIGN ON A SMALL INCLINE. THE PEDAL WENT TO THE FLOOR, I BLEW PAST THE SIGN AND NARROWLY MISSED HAVING AN ACCIDENT. THE BRAKE PEDAL HAS NOT RETURNED. ITHE MANUFACTURE WAS MADE AWARE MONTHS PRIOR TO TODAY AND HAVE SAID PARTS N/A. THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN # CONFIRMS PART NOT AVAILABLE NHTSA CAMPAIGN NUMBER 19V904000

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING LOST POWER AND WAS DIFFICULT TO TURN. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT CALLED THE FORD LINCOLN OF QUEENS SERVICE CENTER DEALER, LOCATED IN QUEENS, NEW YORK, (888) 705-7067, AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.

THE VEHICLE SUDDENLY HAD NO BRAKE LIGHTS OR TAIL LIGHTS, THEN, IT HAD BRAKE LIGHTS AND TAIL LIGHTS, THEN, THE VEHICLE WOULD NOT START, DESPITE HAVING A NEW BATTERY. AFTER MUCH INVESTIGATION AND WORK, OUR CERTIFIED MECHANIC FEELS THAT THE LIGHTING MODULE IS SHORTING OUT, THUS, DRAINING THE BATTERY. THE VEHICLE WAS STATIONARY, IN MOTION ON A CITY STREET AND ON A HIGHWAY, TURNING, ESSENTIALLY ALL ASPECTS OF USAGE, WHEN THESE ISSUES OCCURRED.

TTHE DRIVER'S SEAT BELT RELEASES. IT CLICKS INTO PLACE BUT LET'S GO AFTER VEHICLE IS IN MOTION.

ON A 2008 MERCURY MOUNTAINEER THE DRIVER SIDE SEAT BELT WILL NOT STAY HOOKED IN IT COMES LOSE.

WHEN PULLING UP TO HOME TO PARK ALONG STREET AND BRAKES WOULD NOT ENGAGE.HEAR A LOUD NOISE AND BRAKE MESSAGE POPPED UP ON DASHBOARD. BRAKE PEDAL FELL TO FLOOR. PULLED EMERGENCY BREAK TO STOP VEHICLE. HAD VEHICLE TOWED TO CAR DOCS IN ROCKLIN CA WHERE THEY DIAGNOSED THE ABS MODULE (AND OTHER MODULE FAILURE). THEY STATED THAT THIS TENDS TO HAPPEN ON OLDER FORD/MERCURY HYBRIDS, AND THEY WERE SURPRISED THAT THERE WASN'T A RECALL.

WHEN LOWERING THE ORIGINAL CAR'S MANUAL SCISSOR JACK IT GAVE OUT HALF WAY DOWN CAUSING THE VEHICLE TO DROP ONTO MY DRIVEWAY SUDDENLY. THE THREADING ON THE POWER SCREW SEEM FINE BUT THE PIN THAT IT FEEDS THROUGH ON THE OTHER END LOOKS MANGLED (SEE PICTURES). WHEN THE JACK DROPPED IT SOUNDED LIKE THE POWER SCREW SLID. NO ONE WAS HARMED.

HEAD LIGHTS STARTED FLICKERING AND MOST OF TIME I HAD KICK AT THE LIGHTNING CONTROL MODULE TO MAKE IT WORK WHILE IN MOTION ON MAJOR HIGHWAY