MERCURY Complaints

DRIVING AT 75 MILES PER HOUR AT NIGHT ON INTERSTATE 40, THE HEADLIGHTS AND DASHLIGHTS WENT OUT ON THE 2004 MERCURY GRAND MARQUIS. *TR

AUTOMOBILE ENGINE INADVERTENTLY STOPPED RUNNING WHILE DRIVING AT HIGHWAY SPEED. ONLY INDICATION WAS ILLUMINATION OF ALTERNATOR SYSTEM FAILURE WARNING LIGHT AND TACHOMETER INDICATION OF ZERO. THERE WAS NO ASSOCIATED SHUDDER, LURCHING, OR OTHER PHYSICAL INDICATION THAT ENGINE HAD FAILED. NO ENGINE SERVICE LIGHT OR OTHER INDICATION WAS DISPLAYED. VEHICLE TRANSMISSION WAS PLACED INTO NEUTRAL, RESTART ATTEMPTED, AND ENGINE RESUMED NORMAL OPERATION WITHOUT FURTHER INCIDENT. THIS PROBLEM HAS OCCURRED THREE TIMES IN THE LAST 120 DAYS. I CONTACTED THE DEALER, WHERE THE VEHICLE WAS PURCHASED - SENTRY FORD IN MEDFORD MA., AND THE SERVICE REP ON THE PHONE FOUND NO APPARENT REASON FOR THE MALFUNCTION OR TO SCHEDULE A DIAGNOSTIC DEALER SERVICE APPOINTMENT, SINCE NO ENGINE SERVICE LIGHT CAME ON, BASED ON MY TESTIMONIAL. HE ALSO TOLD ME THAT IF THE ENGINE SERVICE LIGHT DOES NOT COME ON, NO FAILURE CODES ARE STORED IN THE ON BOARD VEHICLE OPERATION HISTORY DATABASE AND THE PROBLEM CAN NOT BE DIAGNOSED AND THE DEALER CAN NOT PROVIDE ASSISTANCE OR GUIDANCE FOR REPAIR. *TR

TL*THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 20 MPH THE CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. ONCE THE VEHICLE WAS STOPPED IT BEGAN TO SHAKE AND LUNGE FORWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 21,680.

AT 105000 MILES THE TRANSMISSION ON MY 2005 MERCURY MONTEREY VAN QUIT ON I-80 CRUISING AT 70MPH...FOR NO REASON THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE...HAD TO BE TOWED TO SHOP AND AM TOLD $3000 IN REPAIRS..FORD HAS KNOWN ABOUT THIS BAD TRANSMISSION FOR 5 YEARS AND NOTHING HAS BEEN DONE....WHY??? I NOW DISCOVER THAT SEVERAL HUNDRED PEOPLE HAVE FILED THE SAME COMPLAINT AND AS MANY AS 205,000 VEHICLES MAY HAVE THIS PROBLEM WHICH I UNDERSTAND IS A POSSIBLE BAD TORQUE CONVERTER SHAFT....I AM REALLY UPSET WITH FORD AS THIS THE 4TH VEHICLE I HAVE PURCHASED FROM THEM WITH FAULTY TRANSMISSIONS.... *TR

WAS DRIVING ON FRREWAY AT NIGHT WHEN LIGHTS TURNED OFF PULLED OVER ON SIDE OF THE FREEWAY SWITCH THE LIGHTS ON OFF FOR ABOUT 3 MIN THEN THEY TURNED ON. SINCE THEN IT HAS BEEN A VERY LIFE THREATNING SITUATION WHEN DRIVING AT NIGHT LIGHTS TURN OFF MORE FREAQUENTY READY TO SUE FORD FOR NOT TAKEING RESPONSOBILITY AND ISSUING A NATIONAL RECALL FOR THIS DEFFECT. I WAS TOLD BY A CLOSE FRIEND THAT WORKS FOR A MERCURY DEALER THAT IT IS THE LIGHTING CONTROL MODULE AND THAT ALL POLICE VEHICLES WITH THIS PROBLEM HAD THEM REPLACED.

2005 MERCURY MARINER. VEHICLE RUNNING JUST FINE, EXCEPT STARTING SLUGGISH. NEEDED NEW BATTERY. I CHANGED IT. RIGHT AWAY IT BEGAN TO SHIFT ROUGH ON 3 SHIFT (AUTOMATIC). READ MANUAL AND IT STATED TO GIVE TIME FOR COMPUTER TO RESET TO DRIVE CONDITIONS. AFTER 3 WEEKS I SET UP APPOINTMENT WITH DEALERSHIP. THEY CHARGED $119.00, AND STATED THAT THEY UPDATED THE COMPUTER, BUT IT STILL DID SAME THING. THEY INFORMED ME THEY CALLED FORD, AND WAS TOLD TO REPLACE THE TRANSMISSION FOR $3500. THE TECHNICIAN DID NOT SEEM CONVINCED OF THAT, AND SAID FLUID WAS FINE AND DID NOT SMELL BURNT. SAID TO DRIVE LONGER. I HAVE WRITTEN TO FORD TO NO AVAIL. THEY ALSO STATED THE REASON IT DID NOT DO IT WITH THE OLD BATTERY WAS DUE TO THE COMPUTER COVERING THE ROUGH SHIFT. I TALKED TO A TRANSMISSION EXPERT. HE JUST COULD NOT SEE THAT BEING POSSIBLE. *TR

ON JULY 23TH 2010, I WAS DRIVING MY 2005 MERCURY MONTEREY UP AN INCLINE THEN ALL OF A SUDDEN THE VEHICLE WENT TO A BRIEF ACCELERATION. I LET GO OF THE ACCELERATION PEDAL , THEN WENT TO ACCELERATE AGAIN, I HAD NO POWER. THE ENGINE WOULD REV BUT IT WAS NOT ENGAGED TO THE TRANSMISSION. LUCKILY I WAS A ABLE TO COAST DOWN THE HILL AND PULL OFF TO A SAFE SPOT. I HAD THE VEHICLE TOWED AND WAS TOLD THE TRANSMISSION HAD WENT. I HAD THE FORD DEALERSHIP INSTALL A NEW TRANSMISSION IN THE VEHICLE. THE VEHICLE HAD 55,000 MILES ON IT. THE VEHICLE BEFORE THEN SHOWED NO SIGNS OF TRANSMISSION TROUBLE. AFTER FURTHER RESEARCH I NOTICED THERE HAS BEEN MULTIPLE COMPLAINTS REGARDING THE SAME ISSUE. *TR

TL*THE CONTACT OWNS A 2009 MERCURY MARINER PREMIER. THE CONTACT STATED THAT THE PASSENGER AIR BAG ILLUMINATED WHILE HE WAS DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES. THE DEALER REMOVED THE PASSENGER SEAT AND REPLACED THE AIR BAG SENSOR. THE FAILURE CONTINUED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 16,804 AND THE CURRENT MILEAGE WAS APPROXIMATELY 21,000.

MY FAMILY AND I WERE TRAVELING DOWN A RURAL ROAD WHEN OUR 2004 MERCURY MONTEREY JUST LOST ITS POWER TO MOVE. THE ENGINE WAS STILL RUNNING BUT WHEN I PUSHED ON THE GAS WE DIDN'T HAVE ANY RESPONSE AND WE COASTED TO THE SIDE OF THE ROAD OUT IN THE COUNTRY AWAY FROM EVERYTHING AND EVERYONE. OUR CELL PHONE HAD NO SIGNAL SO I HAD TO WALK THREE MILES TO GET MY SIGNAL ON THE CELL PHONE TO BE ABLE TO CALL FOR HELP WHILE MY WIFE AND GRANDSON WAITED IN THE VAN UNTIL I RETURNED. I HAD TO GET THE VAN PULLED 35 MILES BACK HOME AND IT IS STILL SETTING BECAUSE NO ONE KNOWS WHY IT QUIT MOVING AND WHAT TO DO ABOUT IT. I TRIED ALL GEARS AND NONE OF THEM WORK. *TR

TL*THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STARTED THE IGNITION AND THE TIRE PRESSURE MONITORING SYSTEM WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FOUR TIRE RIMS WERE NOT EQUIPPED WITH THE TIRE MONITOR SENSOR. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 26,700.