MERCURY Complaints

HOOD WAS OPEN WHILE CHECKING OIL ETC. IT SUDDENLY FELL DOWN ON ME WITHOUT WARNING, HAVE CUT ON MY RIGHT EYEBROW IT COULD HAVE BEEN VERY SERIOUS IF I WAS IN ANOTHER POSITION. WAS IN MY GARAGE AND NO WIND WAS CAUSE PROBABLY WEAK STRUTS. HAVE NOT YET CHECK IT OUT. *TR

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH AT NIGHT, BOTH HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT HE WOULD HAVE TO REPLACE THE ENTIRE UNIT. THE VEHICLE WAS THEN TAKEN TO A LOCAL REPAIR SHOP WHERE THE LIGHTS WERE REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. UPDATED 03/16/11

2001 MERCURY SABLE. CONSUMER WRITES REGARDING MERCURY REAR COILS SPRINGS. *TGW THE CONSUMER STATED NEITHER HIS MECHANIC OR THE LOCAL DEALERSHIP COULD EXPLAIN WHY THE REAR COILS RUSTED THROUGH COMPLETELY. THE MECHANIC FOUND A RECALL, BUT IT WAS ONLY FOR THE FRONT COIL SPRINGS. *JB

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH ALL OF THE EXTERIOR LIGHTS SHUT OFF. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND AFTER TAPPING ON THE DASHBOARD THE LIGHTS CAME BACK ON. THE FAILURE HAD SINCE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND REPAIRED; YET, THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 87,000. THE CURRENT MILEAGE WAS 87,500.

WHILE DRIVING MY VEHICLE HOME FROM WORK IN THE EVENING, THE CAR STARTED TO PUTTER, THEN SMOKE CAME POURING OUT FROM UNDER THE ENGINE HOOD BLOCKING MY VIEW FROM THE ROAD CAUSING CARS TO RACE AROUND ME AND ALMOST HAD AN ACCIDENT...ALSO STARTED COMING IN THE VENTS OF THE CAR, MAKING ME NAUSEA. EXTREME DANGER AND FEAR. I HAD TO HAVE THE CAR TOWED $65.00 AND THE REPAIR ESTIMATE CAME IN AT $900.00. CRACKED PLASTIC INTAKE MANIFOLD. ??PLASTIC?? WHO DOES THAT? I HAVE BEEN UNEMPLOYED AND ONLY ABLE TO GET PART TIME EMPLOYMENT. I CAN'T AFFORD THIS REPAIR SO I HAD TO HAVE THE CAR TOWED BACK TO MY HOUSE...ANOTHER $65.00. THE CAR ONLY HAS 85,218 MILES ON IT AND HAS BEEN KEPT IMMACULATE. I CONTACTED MERCURY/FORD AND THEY SAID THERE IS NOTHING THEY CAN DO. IN RESEARCHING, I SPENT HOURS READING HUNDREDS AND HUNDREDS OF POSTINGS REGARDING THE SAME SITUATION...AND ALSO, THE SAME CAR, FORD CROWN VICTORIA HAS THE EXACT SAME PROBLEM. I UNDERSTAND THERE WAS A "SILENT RECALL" WHERE ONLY GOVERNMENT FLEET/POLICE CARS WERE TAKEN CARE OF. HOW NICE! THE REPLACEMENT WAS WITH A METAL PART, WHICH IT SHOULD HAVE BEEN FROM THE BEGINNING. THIS IS AN EXTREME NEGLECT ON FORD/MERCURY PART. I BELIEVE THAT THE INVESTIGATION AND ACTION SHOULD BE BASED ON THE QUANTITY OF BOTH THE CROWN VICTORIA AND GRAND MARQUIS COMBINED, SINCE THEY ARE THE EXACT SAME CAR MANUFACTURED. PLEASE HELP! *TR

CONSTANTLY HAVING TO SERVICE BRAKES ON MY 1997 MERCURY SABLE. I HAVE HAD BRAKE CALIPERS SEIZE UP TO THE POINT THE WHEEL WAS TOO HOT TO TOUCH AND I CURRENTLY HAVE BRAKE LINES RUSTED OUT FOR THE SECOND TIME IN ABOUT 2 YEARS THIS IS SIMPLY UNACCEPTABLE FOR SUCH AN EXPENSIVE LUXURY MODEL AND FROM A SAFETY POINT OF VIEW IT IS UNACCEPTABLE TO PUT ANYTHING IN THE WAY OF BRAKE LINES THAT WILL LEAK RUST OR OTHERWISE FAIL PREMATURELY. *TR

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE WIRING HARNESS IN THE DOOR WAS EXPOSED. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 170,000. UPDATED 01/26/11*LJ THE CONSUMER STATED THE WINDOWS WOULD NOT GO UP OR DOWN. UPDATED 03/25/11

HEADLIGHTS FAILED WHILE DRIVING AT NIGHT, SHORTLY AFTER STARTING, 2-5 MINUTES. THIS HAPPENED WITH THE LIGHT CONTROL IN AUTOMATIC OR IN MANUAL MODES. AFTER PULLING OFF OF ROAD IN TRAFFIC, THE LIGHTS BEGAN WORKING WITHIN 2 OR 3 MINUTES, APPARENTLY THIS IS A COMMON DEFECT IN THIS AUTO. *TR

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE GEARS FAILED AND WOULD NOT SHIFT FROM THE PARK POSITION INTERMITTENTLY. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT BELIEVED THE COLUMN SHIFT TO BE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS UNAVAILABLE. UPDATED 01/26/118LJ UPDATED 02/11/11

JUST PURCHASED A 2004 MERCURY MOUNTAINEER TODAY. DRIVING HOME, USING CRUISE/SPEED CONTROL AT AROUND 30MPH AND DRIVING ON A SLIGHT DECLINE, THE VEHICLE SHUT DOWN. ALL INDICATOR LIGHTS WENT ON, AND I HAD TO COAST TO THE SIDE OF THE ROAD. I PUT VEHICLE IN PARK AND RESTARTED IT WITHOUT PROBLEM. THERE WERE NO INDICATOR LIGHTS (CHECK-ENGINE, ETC.) LIT UP. IMMEDIATELY WENT TO LOCAL FORD DEALERSHIP AND THEY HAD NO CLUE, ESPECIALLY SINCE THE COMPUTER DID NOT HAVE ANY CODES INDICATING A PROBLEM.. I'M CANCELING THE CHECK AND RETURNING THE VEHICLE TOMORROW. *TR