MERCURY Complaints

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, A 19 MONTH OLD TODDLER SITTING IN THE DRIVER'S SEAT MOVED THE GEAR SHIFTER INTO REVERSE WITHOUT THE KEYS BEING IN THE IGNITION. THE REAR DOOR WAS OPEN AND THE VEHICLE CRASHED INTO A GATE AND ROLLED INTO THE MIDDLE OF THE STREET. THE REAR DOOR AND THE GATE WERE DAMAGED. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 120,929.

I AM HAVING A PROBLEM WITH MY HEADLIGHTS TURNING OFF WHILE DRIVING OR NOT TURNING ON AFTER I HAVE THE CAR OFF FOR A FEW MINUTES. ALL THE OTHER EXTERIOR LIGHTS WORK AT THIS TIME. I THOUGHT IT WAS ONLY HAPPENED WHEN I HAD IT IN AUTOMATIC LIGHTS BUT NOW IT HAPPENS WHEN I TURN THE LIGHTS ON MANUALLY TOO. SOMETIMES IF YOU MOVE THE BLINKER SWITCH AROUND THEY WILL COME BACK ON BUT OTHER TIMES THEY WON'T. I HAVE HAD TO DRIVE HOLDING THE THE BLINKER ARM BACK TO HAVE THE BRIGHTS ON SO I CAN MAKE IT HOME. IT STARTED IN JUNE AND HAPPENED VERY INTERMITTENTLY BUT NOW 5 MONTHS LATER IT IS HAPPENING EVERY TIME I DRIVE AT NIGHT.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, SHE FELL ASLEEP. THE VEHICLE CRASHED INTO A TELEPHONE POLE. THE CONTACT SUSTAINED TWO BLACK EYES AS A RESULT. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. THE CONTACT WAS UNSURE IF THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED; THEY TURNED ON AND OFF INTERMITTENTLY. A MECHANIC INSPECTED THE VEHICLE AND STATED THAT THE HEADLIGHT CONTROL MODULE WAS THE CAUSE OF FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 84,000.

DRIVING FROM DALLAS, TX, TO WEST LAFAYETTE, IN, IN JAN 2010, THE 2002 MERCURY MOUNTAINEER WITH 4.6L V8 ENGINE BLEW A SPARK PLUG OUT OF THE CYLINDER HEAD CAUSING US TO STOP IN A SMALL TOWN TO HAVE THE ENGINE REPAIRED. THIS WAS A FACTORY INSTALLED (NOT REPLACED) SPARK PLUG. I HAVE SEEN MANY COMPLAINTS ABOUT THIS IN THE FORD V8 ENGINE. THE VEHICLE HAD AROUND 86,000 MILES ON IT AT THE TIME AND WAS NOT DUE FOR A SPARK PLUG REPLACEMENT UNTIL 100,000 MILES. THIS WAS A SAFETY HAZARD AS GASOLINE IS SPEWING OUT OF THE CYLINDER HEAD WITH AN ATTACHED AND STILL ARCING SPARK PLUG. *TR

ON OCTOBER 27, 2010, MY WIFE WAS DRIVING WITH ME IN THE CAR AND SHE STARTED TO BRAKE FOR A RED LIGHT. SHE WAS GOING ABOUT 30 MILES PER HOUR. AS SOON AS SHE APPLIED THE BRAKE, THE ENGINE ACCELERATED AND SHE HAD TO USE A LARGE AMOUNT OF BRAKING PRESSURE TO STOP THE CAR. AS SOON AS THE CAR STOPPED, SHE TOOK HER FOOT OFF THE BRAKE AND THE ENGINE RETURNED TO IDLE. YESTERDAY, I WAS DRIVING THE CAR AT APPROXIMATELY 55 MILE PER HOUR AND STARTED TO MOVE INTO THE PASSING LANE WHEN THE TRAFFIC LIGHT AHEAD TURNED RED. I APPLIED THE BRAKE AND THE SAME THING HAPPENED. I HAD TO APPLY A LARGE AMOUNT OF PRESSURE ON THE BRAKE PEDDLE IN ORDER TO STOP THE CAR WHILE THE ENGINE RACED ON. AS SOON AS THE CAR STOPPED, THE ENGINE RETURNED TO IDLE AND THE PROBLEM WAS OVER. YESTERDAY, I TOOK THE CAR TO THE DEALERSHIP WHERE IT WAS PURCHASED AND THEY KEPT THE CAR OVERNIGHT TO RUN VARIOUS TESTS. THEY FOUND NOTHING. I PICKED THE CAR UP THIS AFTERNOON AND AM GOING TO NOW TAKE IT TO ANOTHER DEALER FOR INSPECTION. *TR

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE OPENING THE HATCH ON THE REAR OF THE VEHICLE, IT FRACTURED AND THE GLASS FELL OUT. THE VEHICLE WAS INSPECTED BY A DEALER THAT INFORMED HER THAT HER VIN WAS NOT INCLUDED IN RECALL 01I010000 (VISIBILITY: GLASS, SIDE/REAR). THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 127,462.

TL*THE CONTACT OWNS A 2007 MERCURY MONTEGO. THE CONTACT STATED THAT THE THROTTLE BODY CONTROL FAILED TWICE. WHEN THE FAILURE OCCURRED THE VEHICLE WOULD ACCELERATE WHEN HE REMOVED HIS FOOT OFF OF THE BRAKE PEDAL AND BEFORE HE PLACED HIS FOOT BACK ON IT. THE THROTTLE BODY WAS REPLACED TWICE IN THE PAST 15 MONTHS. THE FAILURE MILEAGE WAS 86847. THE CURRENT MILEAGE WAS 109847. UPDATED 01/20/11 *BF UPDATED 04/13/11

TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED AND BECAME ENGULFED INTO MASSIVE FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CAUSE OF FAILURE WAS RELATED TO THE CRUISE CONTROL. A POLICE REPORT WAS FILED WITH NO PERSONAL INJURY. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A TOWING FACILITY. THE FAILURE MILEAGE WAS UNKNOWN.

2004 MERCURY MONTEREY 59,700 MILES AND THE TORQUE CONVERTER WENT OUT. THANKFULLY THE VEHICLE BROKE DOWN IN FRONT OF THE HOUSE. AFTER REVIEWING A BUNCH OF WEBSITES, THERE SHOULD BE A RECALL ON THIS VEHICLE FOR THIS PROBLEM. THIS IS A FAMILY VEHICLE SOLD TO THE CONSUMERS AS SAFE. HARDLY, THE CASE! *TR