MERCURY Complaints

THE VEHICLE WAS IN MOTION AT A STOPLIGHT. THE LIGHT HAD TURNED GREEN, AND THE VEHICLE WAS BREAKING TO STOP BEHIND THE FIRST VEHICLE. I PRESSED THE GAS PEDAL TO FOLLOW THE FIRST VEHICLE AND THE CAR STALLED. THE CAR COULD NOT BE TURNED BACK ON OR PUT IN MOTION. THERE WAS NO INDICATION OF A PROBLEM PRIOR TO THIS THROTTLE BODY FAILURE. THE CAR WAS PUSHED OFF THE ROAD BY 3 PEOPLE AND INTO A NEARBY PARKING LOT. THE PROBLEM THAT MADE THE VEHICLE UNSAFE WAS A DEFECTIVE FORD THROTTLE BODY. THE REFERENCE CONSUMER SATISFACTION PROGRAM 13N03. I RECEIVED THE RECALL NOTICE JUNE 2014, BUT FORD ONLY SUGGESTED A RECALIBRATION (NOT REPLACEMENT). THE RECALIBRATION WAS COMPLETED AT FORD AUTONATION ON JUNE 23, 2014. FORD HAD ESTIMATED A THROTTLE BODY REDUCTION IN MOVABILITY AND NOT FAILURE. THE MILEAGE OF THIS MERCURY MARINER ON THE DATE OF REPAIR WAS 142551 AND THE IN-SERVICE DATE, 06/18/2010. THEREFORE, THE REIMBURSEMENT SHOULD BE COVERED UNDER FORD'S EXTENDED WARRANTY OF 150000 MILES/10 YEARS. THE REPAIR WAS COMPLETED 06/08/2020. TEN DAYS PRIOR TO THE EXPIRATION OF THE EXTENDED WARRANTY. FORD CLAIMS THEY WILL NOT REIMBURSE FOR THE THROTTLE BODY FAILURE. THIS WAS WELL-DOCUMENTED IN THE PREVIOUS CLAIM 13N03 AND THIS CASE SHOULD BE REOPENED, BASED ON THE FATALITY POSSIBILITY OF A THROTTLE BODY FAILURE WITH THE ORIGINAL PART THAT CAME WITH THE VEHICLE, WHICH WAS ALSO RE-CALIBRATED PER FORD'S RECALL IN 2014. THIS INCIDENT PROVES THAT FORD'S RE-CALIBRATION DID NOT PREVENT FAILURE OF THE THROTTLE BODY. ASKING FOR A RECALL FOR THE THROTTLE BODY FOR THE SIMILAR MAKES AND MODELS STILL IN CIRCULATION AS IT'S A SAFETY HAZARD AND ALSO REIMBURSEMENT FOR THIS SERVICE FOR VEHICLES THAT HAD IT COMPLETED. *TR

BRAKE FLUID LEAKS THROUGH THE ABS MASTER CYLINDER AND YOU HAVE TO PUMP THE BRAKES TO GET IT TO STOP. A ANIMAL RAN OUT IN FRONT OF ME AND I HAD TO PUT ON MY BRAKES HARD TO STOP AND THE PEDAL WENT TO THE FLOOR AND I HAD TO PUMP IT TO GET BRAKES. IT WAS ON A DIRT ROAD. I'VE HAD THE CAR DIAGNOSED BY MY MECHANIC! I HAVE BEEN TO THE FORD DEALERSHIP 3 TIMES AND HAVE A LETTER IN JANUARY STATING THE PROBLEM AND HAVE NOT GOTTEN ANYTHING DONE!!! *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANDY MOHR FORD LOCATED AT 2713 E. MAIN ST, PLAINFIELD, IN 46168 HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.

1.REAR SEATBELTS OFTEN JAM AND HAVE TO BE UNLOCKED BY A PROFESSIONAL. 2. BLEND DOOR SWITCH THAT CONTROLS HEAT AND AIR CONDITIONING GETS STUCK ON HEAT AND BLOWS EXTREMELY HOT AIR YEAR ROUND EVEN IF THE UNIT IS TURNED OFF. VEHICLE IS IN MOTION ON HIGHWAYS AND CITY STREETS. 3. VEHICLE SQUEAKS WHILE IN MOTION DUE TO FAULTY BALL BEARINGS. *TR

IDRIVING UNDER NORMAL CONDITIONS ON A CITY STREET IN 2003 MERC SABLE WITH 33K MILES. WHILE IN MOTION, THE TRANSMISSION FAILS WITH NO FORWARD OR REVERSE WORKING OR ANY OTHER MECHANICAL WARNINGS.( NO TRANSMISSION CODES ON OBDII. I WAS IMMEDIATELY ABLE TO COAST INTO A DRUGSTORE PARKING LOT. CAR TOWED TO LOCAL FORD DEALER. DEALER INFORMED THAT THE TORQUE CONVERTER SPLINES HAVE FAILED AND TORQUE CONVERTER NEEDS TO REPLACED FOR $ 1726.00. DEALER REPAIRED VEHICLE, REPLACED WITH FORD RE-MANUAFACTURED TORQUE CONVERTER. SEARCHED INTERN NET AND FOUND SAME NUMEROUS COMPLAINTS OF FORD TORQUE CONVERTERS SPLINE FAILURES. BASED ON THE TYPE AND NUMBER OF COMPLAINTS THIS APPEARS TO WARRANT AN AUDIT OF THIS SAFETY PROBLEM. THERE ARE OTHER REPORTED COMPLAINTS THAT VEHICLES WERE TRAVELING ON HIGHWAYS AND SUFFERED TRANSMISSION FAILURES WHILE IN MOTION WITHOUT ANY WARNINGS. *TR

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD CAUSING THE STOPPING DISTANCE TO BE EXTENDED. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES AND THE VEHICLE OPERATED AS INTENDED. DICK SMITH FORD OF COLUMBIA (7201 GARNERS FERRY RD, COLUMBIA, SC 29209) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKE, HYDRAULIC) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 251,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING THE POWER STEERING OF THE VEHICLE WENT OUT WITHOUT WARNING, THE VEHICLE WAS RECALLED FOR A POSSIBLE PROBLEM WITH THE POWER STEERING AND THE SAID NOTHING WAS WRONG WITH THE VEHICLE, NOW IT HAS GONE OUT AND I AM STUCK PAYING ALMOST $2000.00 IN REPAIRS. *TR

THE RECALL THAT FORD IS RECALLS 2007MERCURY MARINER WHILE DRIVING VEHICLE JUST SHUTS OFF I WAS WITH MY DAUGHTER DRIVING ON THE HIGHWAY LUCKY I WAS ABLE TO SWITCH ALL 4 LANES THE ENGINE GETS HOT TEMPTER GAUGE READING NORMAL IT STAYS IN THE MIDDLE TURN VEHICLE TTB BACK ON PRESS PEDAL NO POWER PUMP THE PEDAL AND HOPES IT STAYS ON ITS BEEN ACTING THREE MONTHS. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS BRAKING FUNCTION WITHOUT WARNING. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO FRED BEANS FORD LOCATED AT 1939 LINCOLN HWY, LANGHORNE, PA 19047, WHERE THE DEALER CONFIRMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT AS PER THE MANUFACTURER, THE PART WAS NOT AVAILABLE. IT WAS SUGGESTED BY THE TECHNICIAN TO THE CONTACT, TO PAY FOR THE PART AND TO BE REIMBURSED IN SIX TO EIGHT WEEKS FOR THE REPAIR. THE CONTACT STATED THAT SHE COULD NOT AFFORD TO PAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

I WAS DRIVING AND MY POWER. STEERING ASSIST STOPPED WORKING AND DISPLAYED IT ON THE DASH. MY POWER STEERING IS COMPLETELY GONE. I WAS SCARED TO DEATH THERE WAS A RECALL PREVIOUSLY FOR MY MAKE AND MODEL SPECIFICALLY FOR THE POWER STEERING ASSIST BUT I WAS TOLD THAT ACCORDING TO MY VINTAGE NUMBER MY VEHICLE WASN'T PART OF THE RECALL. *TR