MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2003 MERCURY MOUNTAINEER- HURLEY, VA
I HAVE A 2004 MERCURY MOUNTAINEER AND THE TRANSMISSION IS VERY DANGEROUS, MY WIFE STARTED TO BACK UP AND PUT IT IN REVERSE AND THE TRANSMISSION HESITATED AND THEN SLAMMED INTO REVERSE CAUSING HER TO JERK AND THEN HER FOOT CAME OF THE BRAKE AND HIT THE GAS PEDAL CAUSING HER TO RAM A PARKED CAR BEHIND HER, AND THAT WAS JUST THE FIRST TIME .THE NEXT TIME I MYSELF WAS IN THE VEHICLE AND IT DONE THE SAME THING EXCEPT THERE WAS NOT A CAR BEHIND ME TO STP ME AND I WENT OVER A EMBANKMENT AND IF NOT FOR A TREE I WOULD HAVE GOTTEN HURT BAD , THE TREE STOPPED ME FROM GOING TO THE BOTTOM , AND IT STILL TO THIS DAY WILL SLAM INTO REVERSE, NOTHING HAS BEEN DONE WITH IT YET . I HAVE READ ON THE INTERNET THAT ALOT OF MERCURY MOUNTAINEER OWNERS ARE HAVING THE SAME PROBLEM THIS IS GOING TO GET SOMEONE KILLED IF IT HAS NOT ALREADY. *TR
Source: NHTSA WEB SITE -
2002 MERCURY SABLE- WAUSAU, WI
MY FATHER WENT TO MOVE OUR 2002 MERCURY SABLE, WHICH IS CURRENTLY IN STORAGE. AFTER CLIMBING IN THE DRIVER'S SIDE HE HEARD A LOUD "BANG"; WHEN HE CHECKED THE DRIVERS FRONT TIRE WAS FLAT. HE JACKED UP THE CAR TO REMOVE THE WHEEL FOR REPAIR, AND FOUND THAT THE SPRING HAD BROKEN, CUTTING THE TIRE. WHEN I SPOKE TO HIM HE MENTIONED HAVING THE SAME ISSUE WITH HIS 2001 SABLE, WHICH WAS COVERED UNDER A RECALL. IT APPEARS FORD HAS NOT FIXED THIS PROBLEM, AND WANTS TO SWEEP IT UNDER THE RUG. I'M JUST THANKFUL IT HAPPENED WHILE SITTING IN A GARAGE, AND NOT WHEN MY WIFE OR CHILDREN WERE IN IT. WE JUST STUCK A LOT OF MONEY INTO A HEAD GASKET REPAIR ON THE ENGINE (A PROBLEM I'D HEARD OF OTHERS HAVING WITH THIS ENGINE), BUT HADN'T HEARD HOW MANY TIMES THIS HAD TURNED UP WITH TAURUS/ SABLES. THIS IS ALMOST AS BAD AS THE TOYOTA'S; HOW MANY OF THESE ARE ON THE ROAD WITH SPRINGS THAT COULD BREAK AT ANY TIME? FORD NEEDS TO TAKE ACTION TO CORRECT THIS, NOW. *TR
Source: NHTSA WEB SITE -
1996 MERCURY GRAND MARQUIS- HETTINGER , ND
MERCURY GRAND MARQUIS 1996 INTAKE MANIFOLD CRACKED AND HAD TO BE REPLACED, DID NOT KNOW THERE WAS A RECALL ON THE INTAKE MANIFOLD UNTIL WE HAD IT REPLACED. *TR
Source: NHTSA WEB SITE -
2004 MERCURY MONTEREY- RALEIGH, NC
WHILE DRIVING MY DAUGHTER TO SCHOOL THIS MORNING, I FELT LIKE THE ACCELERATOR SEEMED TO SLIP, I HAD TO STOP FOR A BUS STOP AS THIS HAPPENED. WHEN THE BUS MOVED AND I COULD GO I PUSHED THE GAS AND THE ENGINE REVVED BUT THE CAR WOULDN'T MOVE. THERE WERE NUMEROUS CARS BEHIND ME ON A NARROW TWO LANE ROAD. FORTUNATELY A GENTLEMAN OFFERED TO PUSH ME OFF THE ROAD, I THOUGHT I WAS GOING TO HAVE TO HAVE A TWELVE YEAR OLD BOY GET BEHIND THE WHEEL SO I COULD PUSH THE VAN OFF THE ROAD. I HAD TO HAVE THE VAN TOWED HOME, AND AM CURRENTLY TRYING TO FIGURE OUT WHAT TO DO. I JUST HAD TO HAVE THE COMPRESSOR AND FAN REPLACED ON THIS VEHICLE. THIS IS JUST ONE MORE PROBLEM IN A LONG LINE OF PROBLEMS I HAVE HAD WITH THIS VAN. THIS IS THE WORST CAR I HAVE EVER OWNED. BASED ON THE COMPLAINTS I'VE NOW FOUND ON THIS VAN SAME YEAR AND MODEL I BELIEVE MY NEXT STEP IS TO CONTACT MY SENATOR, THIS RANKS RIGHT UP THERE WITH THE TOYOTA RECALLS. I'M FRANKLY VERY SURPRISED THERE HAVE BEEN NO RECALLS YET FOR THIS LEMON. I THOUGHT I WAS JUST UNLUCKY BUT I SEE I'M FAR FROM THE ONLY ONE SUFFERING FROM THESE PROBLEMS. BY THE WAY THIS VAN HAS APPROXIMATELY 94K MILES. NOT WHAT I WOULD CALL HIGH MILEAGE. *TR
Source: NHTSA WEB SITE -
2002 MERCURY MOUNTAINEER- HOPE MILLS , NC
THE TRANSMISSION KEEPS SLIPPING CAUSING THE CAR TO STALL AND STUTTER IN TRAFFIC HAD TO HAVE IT REBUILT IN 2008 COSTING $3600.00, THE DIFFERENTIALS CAUSING PROBLEMS ON FRONT AND REAR WITH THE CAR WHEELS SPINNING AND STICKING AT TIMES, THE TIRES (ALL FOUR) BALLING OUT FROM THE INSIDE OUT HAVING TO REPLACE THEM EVERY THREE TO FOUR MONTHS, THE POWER LOCKS, RADIO, INTERIOR LIGHTS ALL WORK WHEN THEY WANT TO LIKE ITS A SHORTAGE. *TR
Source: NHTSA WEB SITE -
-
1995 MERCURY SABLE- TENNESSEE RIDGE, TN
TL* THE CONTACT OWNS A 1995 MERCURY SABLE. THE CONTACT STATED THE VEHICLE WOULD SPORADICALLY STALL WHEN DRIVING IN WARM TO HOT TEMPERATURES. THE CONTACT STATED THE ENGINE WOULD HAVE TO BE SHUT OFF AND COOLED OFF BEFORE BEING ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR FURTHER INSPECTION OF THE FAILURE. THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 84,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2005 MERCURY GRAND MARQUIS- CANTON, IL
TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS OR WHILE THE VEHICLE WAS SITTING IDLE, THE HEADLIGHTS WOULD FAIL INTERMITTENTLY. THE CONTACT SPOKE WITH THE DEALER WHO ADVISED THERE WAS NO RECALL FOR THE FAILURE. THE CURRENT MILEAGE WAS 66,400 AND THE FAILURE MILEAGE WAS 66,360. UPDATED 6/17/10 *CN UPDATED 06/21/10.*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 MERCURY SABLE- LAKE ST. LOUIS, MO
MY 2003 SABLE SUFFERED A FRONT LEFT COIL SPRING FRACTURE THAT DESTROYED THE FRONT LEFT TIRE AND CAUSED ME TO VEER INTO A FENCE POST WHILE DRIVING IN A PARKING LOT. THE COIL SPRING THAT SLICED INTO THE TIRE WAS PINPOINT SHARP, AS WAS THE SMALLER PORTION OF THE SPRING THAT FELL OFF THE CAR. THE FRONT LEFT TIRE WAS DESTROYED, THE STRUT AN SPRING ASSEMBLY NEEDED TO BE REPLACED AFTER THE CAR WAS TOWED TO A REPAIR FACILITY. THE CAR WAS NOT DRIVABLE. THE FENCE POST DAMAGED THE LEFT DOOR OF THE CAR. IF THIS FAILURE HAD HAPPENED AT HIGHWAY SPEEDS, THE TIRE WOULD HAVE BEEN SHREDDED TO PIECES AND THE CAR WOULD BE SENT OFF THE HIGHWAY WITH CATASTROPHIC RESULTS. I AM AFRAID TO DRIVE THE CAR AT HIGHWAY SPEEDS. THE CAR WAS INSPECTED BY A FORD DEALER 4 DAYS AFTER THE FRONT SPRING FAILURE AND FOUND TO HAVE CORROSION ON THE REAR SPRINGS WITH THE PAINT OR ENAMEL ON THE SPRING COMPROMISED CAUSING RUSTING ON THE SPRINGS AN POSSIBLY CAUSING A FUTURE FAILURE OF THE SPRINGS. *TR
Source: NHTSA WEB SITE -
2002 MERCURY MOUNTAINEER- NEWARK, OH
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER.WHILE PARKING, THE GEAR SHAFT SUDDENLY BROKE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 MERCURY MARINER HYBRID- CANTON, MI
DRIVING HOME LATE AT NIGHT, FROM BABYSITTING MY GRANDKIDS, WAS HIT IN THE REAR END BY A DRUNK DRIVER (ARRESTED BY THE STATE POLICE), GOING A HIGH RATE OF SPEED. THE DRIVERS SEATBACK BROKE FROM THE IMPACT AND I WAS UNABLE TO MAINTAIN CONTROL. SUV ROLLED 3 TIMES ACROSS THE EXPRESSWAY. SIDE CURTAIN AIRBAGS DEPLOYED. I SUFFERED POST CONCUSSIVE SYNDROME, WHIPLASH, GROIN INJURY, BOTH THUMBS (FROM TRYING TO HOLD MYSELF UP THRU THE ROLL) AND A CLOSED HEAD INJURY. BOTH CARS WERE TOTALED. I'M STILL IN TREATMENT. *TR
Source: NHTSA WEB SITE