MERCURY Complaints

GOING UP A HILL (56 MPH ZONE) ON A CLEAR SUNNY DAY, LIGHT TRAFFIC. ON THE WAY DOWN OUR 2004 MERCURY MONTEREY VAN WAS PLACED INTO CRUISE CONTROL. AFTER A MINUTE RPM SHOT UP AND LOST MOMENTUM, COASTED TO RIGHT SHOULDER, ALL OF THE TRANSMISSION FLUID SPILLED OVER THE ROAD AND INTO OTHER VEHICLES. FIRST OCCURRENCE, NO WARNING, NO ACCIDENT DUE TO LIGHT TRAFFIC. STRANDED ABOUT 40 MILES AWAY FROM HOME VEHICLE TOWED TO A DEALERSHIP. TRANSMISSION REPLACED. *TR

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT NOTICED THAT THE REAR LIFT GATE WINDSHIELD ASSEMBLY WAS CRACKED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS AND ANY REPAIRS WOULD BE AT THE EXPENSE OF THE OWNER. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 84,000.

DRIVING ON A FLAT RESIDENTIAL ROAD AT 30 MPH MY MINIVAN LOST POWER. THE ENGINE CONTINUED TO RUN AND THE VAN ROLLED TO A STOP ON THE SIDE OF THE ROAD. THE TRANSMISSION WOULD NOT ENGAGE FORWARD OR REVERSE. THE VAN WAS TOWED TO A REPAIR SHOP AND THE ESTIMATE FOR THE REPAIR IS $3000. OLD PARTS ARE AVAILABLE. *TR

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) [XXX] 4/21/2010 2005 MERCURY MARQUIS ON APRIL 17TH 2010, AT APPROXIMATELY 1 PM, AS I HIT THE BRAKES APPROACHING A STOP SIGN, THE BRAKE FAILED AND THE ENGINE RACED, WE TRAVELED ABOUT 14 FEET THROUGH THE STOP SIGN, THE BRAKES WORKED AGAIN AND THE ENGINE DIED DOWN. HAD THERE BEEN A CAR IN FRONT OF ME OR A PEDESTRIAN CROSSING I WOULD HAVE HIT THEM. WE TOOK THE CAR TO A LOCAL SHOP ON THE SAME DAY, THEY DIAGNOSED IT AND COULDN'T FIND ANYTHING WRONG WITH IT. ON THE 19TH WE TOOK THE CAR TO A LINCOLN MERCURY DEALER WHO ALSO DID NOT FIND ANYTHING WRONG WITH THE CAR. THEY HAD NO SUGGESTIONS FOR SOLVING THIS DANGEROUS CONDITION. ABOUT 10 DAYS AGO I HAD THE SAME THING OCCUR, HOWEVER, IT WAS NO MORE THEN 1 OR 2 SECONDS AND I WAS ON THE HIGHWAY. RESEARCHING ON THE INTERNET I FOUND A NUMBER OF CASES OF THIS SERIOUS PROBLEM WITH THE MERCURY AND SOME OTHER FORD PRODUCTS. THIS IS VERY SERIOUS AND MUST BE REMEDIED. *TR

TL*THE CONTACT OWNS A 2005 MERCURY MONTEGO. THE CONTACT WAS DRIVING AT SPEEDS OF 20 MPH. WHEN THEY ATTEMPTED TO PASS ANOTHER VEHICLE, SHE DEPRESSED THE ACCELERATOR AND THE VEHICLE WAS HESITANT TO INCREASE SPEED SIMILAR TO DRIVING WHILE IN NEUTRAL. IN ADDITION, WHEN DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD JERK ABNORMALLY. THE DEALER RESET THE VEHICLE COMPUTER SYSTEM AND THE VEHICLE RETURNED TO NORMAL OPERATION FOR A SHORT PERIOD; HOWEVER, THE FAILURE RECURRED. THE CONTACT HAD NOT TAKEN THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS 51,000 AND THE CURRENT MILEAGE WAS 64,000.

THE PROBLEM WAS NOT NOTICEABLE AT FIRST. THE SUV FELT HEAVY WHEN ACCELERATING, IT WILL JERK EVERY NOW AND THEN IT WAS LIKE THIS FOR A PERIOD OF TWO DAYS THEN THE O/D LIGHT FLASHED RAPIDLY AND ON THE MESSAGE CENTER IT DISPLAYED CHECK TRANSMISSION< THE TRANSMISSION CONSTANTLY SLIPS ON EVERY GEAR IT REVS WITHOUT ACCELERATING AND WHEN UNEXPECTED IT CATCHES ITSELF AND LUNGES JERKS FORWARD. IT ALSO MAKES A LOUD NOISE WHENEVER THE TRANSMISSION SHIFTS GEARS. THIS IS EVERYTIME THE VEHICLE IS IN USE. I HAVE NO OTHER MEANS OF TRANSPORTAION . I TOOK IT TO GET DIAGNOSTICS CHECKED AND THEY TOLD ME THE TRANSMISSION WAS FAULTY THAT THERE HAD BEEN HUNDREDS OF COMPLAINTS IN MY AREA DEALING WITH THE SAME MAKE AND MODEL AND YEAR. I HAVE NOT TRIED TO CORRECT THE FAULTY TRANNY . I BELIEVE FORD SHOULD CONSIDER THE SAFETY OF IT CUSTOMERS /CONSUMERS AND SHOULD HAVE A NATIONWIDE RECALL TO REPAIR SUCH FAULTY TRANSMISSION. I HAVE BEEN MORE CLOSE TO CRASHING THIS YEAR THAN ALL MY YEARS OF DRIVING. THIS FAULTY TRANSMISSSION IS DANGEROUS. *TR

THE CONSUMER PRESSED ON THE ACCELERATOR AND ACCELERATED WAY TOO FAST AND HE BOLTED FORWARD STRIKING A CONCRETE BARRIER. *DT CONSUMER SENT ADDITIONAL LETTER REGARDING RESULTS FROM INCIDENT. *TGW 04/06/10 THE VEHICLE WAS INSPECTED AND IT WAS FOUND THAT THE THROTTLE LINKAGE WAS DEFECTIVE. *JB

THE CONTINENTAL TIRE ON MY 2008 MERCURY MILAN HAS DEVELOPED UNUSUAL SIDEWALL CRACKING AND DETERIORATION. THE DEFECT CANNOT BE TRACED TO WEATHER, CHEMICAL, OR PHYSICAL DAMAGE. IT IS MOST LIKELY A RESULT OF IMPROPER CURING OR OTHER MANUFACTURING DEFECT. THE OTHER TIRES ON THE SAME VEHICLE DO NOT EXHIBIT ANY UNUSUAL SIDEWALL CRACKING. THE VEHICLE IS EQUIPPED WITH TIRE SENSORS AND ROUTINE PRESSURE CHECKING HAS NEVER REVEALED ANY UNDER-INFLATION. *TR

TL*-THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, THE FRONT HEADLIGHTS FAILED. IMMEDIATELY, THE HIGHBEAM SWITCH WAS ENGAGED AND REQUIRED ASSISTANCE TO MANUALLY HOLD FOR THE HEADLIGHTS TO OPERATE. THE FAILURE OCCURRED SPORADIC. THE AUTHORIZED DEALER WAS NOTIFIED AND THE TECHNICIAN INFORMED THE REPLACEMENT PART REQUIRED FOR THE HEADLIGHTS TO FUNCTION PROPERLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 64,000. THE CURRENT MILEAGE WAS 70,000.

TL*-THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE THE CONTACT WAS DRIVING AT NIGHT APPROXIMATELY 25 MPH THE HEADLIGHTS FAILED WITHOUT WARNING. WHEN THE ENGINE WAS TURNED OFF, AND RESTARTED THE HEADLIGHTS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPAIRED THE HEADLIGHT CONTROL MODULE AT THE COST OF $300. THE MANUFACTURER WAS NOTIFIED WHICH THERE WAS NO SERVICE WARRANTY RELATED PROBLEM OR RECALL. THE FAILURE AND CURRENT MILEAGES WERE 51,000.