MERCURY Complaints

2002 MERCURY SABLE LS PREMIUM, 64,000 MILES. THE SPRINGS BROKE IN THE FRONT WHEEL ASSEMBLY. CAUSED TIRE RIP AND COST $1,100 IN REPAIRS. *TR

I AM HAVING HEADLIGHT FAILURE DUE TO LIGHT CONTROL MODULE(LCM/LIGHT BOX) ISSUES. AS I HAVE FOUND OUT WHILE RESEARCHING THE WEB I AM NOT THE ONLY PERSON HAVING THIS PROBLEM THE HEADLIGHTS WILL SWITCH OFF AND ON NO MATTER IF YOUR DRIVING OR NOT. MANY TIMES THEY WILL NOT COME ON AT ALL. I AM FORCED TO STOP ONCE THEY GO OUT AND WAIT UNTIL THEY DECIDE TO SWITCH BACK ON TO CONTINUE WHILE DRIVING AT NIGHT. THE PART AND REPAIR WILL BE 900.00 BY A LOCAL DEALER DUE TO THE FACT THAT THERE HAS NEVER BEEN A RECALL ISSUED. WHAT EXACTLY NEEDS TO HAPPEN TO GET THIS SAFETY ISSUE REMEDIED? PLEASE TAKE A DEEP LOOK INTO THIS. I HAVE BEEN DRIVING ON A LONG DARK HWY WHEN THIS HAS HAPPEN DO IT TAKE FOR SOMEONE TO BE KILLED !!!! BECAUSE WHEN THE LIGHT GO OUT YOU CAN NOT SEE. *TR

STARTED UP MY 2002 MERCURY SABLE WITH 140,000 MILES ON IT IN THE DRIVEWAY. PUT THE CAR INTO REVERSE. HEARD AN AWFUL NOISE. GOT OUT THE CAR THE LEFT FRONT DRIVER'S TIRE WAS FLAT. TOOK TIRE OF AND FOUND THAT THE DRIVER'S SIDE FRONT COIL SNAPPED OF AND GOUGED THE TIRE. LUCK THIS WAS IN THE DRIVEWAY AND NOT ON THE OPEN ROAD. NOTICED ON LINE THAT THERE ARE MANY COMPLAINTS ABOUT THIS, BUT THAT FORD ONLY HAS A RECALL FOR YEARS 1999 TO 2001. THIS DOESN'T SEEM RIGHT. *TR

MY 2005 MERCURY GRAND MARQUIS HAS AUTOMATIC HEADLIGHTS WHICH SWITCH OFF LEAVING YOU DRIVING IN THE DARK. THIS HAS HAPPENED SEVERAL TIMES AND WHEN IT DOES HAPPEN THE LIGHTS DO NOT WORK ON MANUAL AND WON'T RESET FOR SEVERAL MINUTES. I AM TOLD THROUGH SEVERAL FORUMS THAT THIS IS A LIGHTING CONTROL MODULE PROBLEM THAT FORD MOTOR COMPANY IS WELL AWARE OF. I AM ALSO TOLD THE REPAIR WITHOUT ADDITIONAL COST OF DIAGNOSIS AND INSTALLATION RUNS BETWEEN $400 & $600 DOLLARS. I FEEL THIS IS A SERIOUS SAFETY ISSUE THAT FORD MOTOR COMPANY IS IGNORING. *TR

TL*THE CONTACT OWNS A 2008 MERCURY SABLE. WHILE DRIVING AT APPROXIMATE SPEEDS OF 3 MPH, THE VEHICLE ABNORMALLY ACCELERATED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE BRAKES WOULD NOT ENGAGE. THE VEHICLE PROCEEDED TO CRASH INTO TWO OTHER VEHICLES. THE POLICE ARRIVED TO THE SCENE AND A POLICE REPORT WAS FILED ACCORDINGLY. THERE WERE NO INJURIES TO ANY OF THE VEHICLE OCCUPANTS. THE CONTACT CONFIRMED THE FAILURE HAD OCCURRED AT LEAST THREE TIMES PRIOR TO THE CRASH. THE CURRENT AND FAILURE MILEAGES WERE 8,000. UPDATED 05/19/10. *LJ

NO PRIOR WARNING, WORKING FINE THEN NOT WORKING AT ALL... WILL NOT GO INTO GEAR (ENGINE WILL REV, YOU CAN SHIFT TO REVERSE, OR DRIVE BUT NOTHING). TRANSMISSION FAILURE ON MY MERCURY MONTEREY 2004. I HAVE NOT CORRECTED THE PROBLEM AS OF YET DEALERSHIP SAYS NEW TRANSMISSION COST IS $3500. *TR

MOST 2003 MERCURY MOUNTAINEERS AND FORD EXPLORERS ARE EXPERIENCING CRACKED LIFT GATES AROUND THE EMBLEM. SOMETIMES MY LIFT GATE OPENS ON ITS OWN...DON'T KNOW IF THIS IS HAPPENING DUE TO THE CRACK BUT THIS IS A DEFECT IN MANUFACTURING OUR VEHICLES. DEALERS KNOW ABOUT IT BUT WON'T REPAIR IT WITHOUT CHARGING THE CONSUMERS. DRIVE THRU CAR WASH PERSONNEL ADVISE DRIVERS BEFORE THEY DRIVE THROUGH THAT THE CRACK IS PREEXISTING (SO THEY ALL KNOW ABOUT IT?) BUT THE OWNERS OF THESE CARS CAN'T GET THIS DEFECTIVE MANUFACTURING ISSUE REPAIRED AT NO CHARGE TO ALL OF US? *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT APPLIED THE BRAKES AT SPEEDS OF 30 MPH. SHE THEN ATTEMPTED TO REGAIN SPEED BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO HER RESIDENCE AND THEN TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT THE TRANSMISSION HAD FAILED AND WOULD NEED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 51,000.

2004 MERCURY MONTEREY HAD TORQUE CONVERTER/TRANSMISSION FAILURE DURING ACCELERATION ON THE HIGHWAY. THERE ARE REPORTS OF OVER 3,000 ON THE NHTSB WEBSITE AND ONLY 32,000 VEHICLES WERE PRODUCED, SO THIS IS OCCURRING IN OVER 10% OF THESE VEHICLES. I DON'T UNDERSTAND WHY THESE VEHICLES ARE STILL ON THE ROAD AND NOT BEING RECALLED BY YOUR AGENCY. *TR

TL*THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY ACCELERATED UP TO 50 MPH ALTHOUGH THE CONTACT DEPRESSED THE BRAKE PEDAL. THE VEHICLE WOULD NOT SLOW DOWN EVEN AFTER THE CONTACT TURNED OFF THE IGNITION AND CONTINUED TO COAST UP THE HILL UNTIL IT CRASHED INTO A CURB. THERE WERE NO INJURIES BUT A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE IT WAS REPAIRED. AFTER THE REPAIR, THE DEALER PERFORMED A DIAGNOSTIC TEST ON THE VEHICLE BUT NO FAILURE WAS FOUND. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD GET BACK WITH HIM FOR AN INVESTIGATION. THE CURRENT AND FAILURE MILEAGES WERE 30,351.