MERCURY Complaints

WHILE DRIVING AT NIGHT, MY LIGHTS TURNED OFF BY THEMSELVES ON A DARK RURAL ROAD. IF I HADN'T JAMMED ON THE BRAKES, I WOULD HAVE EATEN THE RAILING OR WORSE. TURNS OUT THE (LCM) LIGHTING CONTROL MODULE, IS DEFECTIVE. WHEN I LOOKED IT UP ONLINE, IT SEEMS THAT MANY CARS ARE HAVING THIS ISSUE, EVEN MY LOCAL POLICE DEPARTMENT. THIS IS A BIG SAFETY ISSUE AND NEEDS TO BE ADDRESSED IMMEDIATELY. THE DEALER WANTED TO CHARGE $578 PLUS 2 HOURS LABOR FOR A PART THAT GOES UNDER THE DASH. *TR

MY WIFE WAS DRIVING OUR 2005 MERCURY GRAND MARQUIS AFTER DARK AND THE LOW BEAM HEADLAMPS WENT OUT. FORTUNATELY SHE WAS CLOSE TO HER DESTINATION AND WAS ABLE TO NAVIGATE WITH THE STREET LIGHTS. I DON'T WANT TO THINK WHAT MAY HAVE HAPPENED ON THE INTERSTATE HAD SHE BEEN HEADING HOME. EVERYTHING CHECKS OUT FINE EXCEPT FOR THE LIGHT CONTROL MODULE. DEALERSHIP SAYS THIS IS A COMMON PROBLEM AND WILL COST ABOUT $500 FOR THE PART AND $200 LABOR. WE CURRENTLY DO NOT DRIVE THIS CAR AT NIGHT UNTIL WE HAVE ENOUGH MONEY SAVED TO GET THE REPAIRS DONE. SOMEONE IS GOING TO DIE BECAUSE OF THIS (IF IT ALREADY HASN'T HAPPENED - WE WERE FORTUNATE). *TR

I OWN A 2000 MERCURY SABLE. I WENT TO MY MECHANIC TO HAVE MY TIE RODS REPLACED. UPON INSPECTION MY MECHANIC FOUND MY RIGHT FRONT COILS SPRING BROKEN. HE ALSO STATED THE COIL HAD BEEN BROKEN FOR SOME TIME DUE TO THE AMOUNT OF RUST FOUND AT THE BREAK. I HAVE INSTALLED KYB STRUTS INSTALLED. *TR

DURING NORMAL OPERATION OF MY CAR, THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. I HAD THE ENGINE LIGHT CODES READ AND IT INDICATED THAT TWO CYLINDERS WERE MISFIRING. I TOOK THE CAR TO A SERVICE SHOP TO HAVE THE SPARK PLUGS CHANGED. I WAS TOLD THAT THE INTAKE MANIFOLD HAD DEVELOPED A CRACK WHICH WAS ALLOWING COOLANT FLUID INSIDE THE MANIFOLD CAVITY AND THIS IS WHAT WAS CAUSING THE CYLINDER MISFIRE. THE CAR IS A 1999 MERCURY GRAND MARQUIS WITH A 4.6 LTR. ENGINE. THE INTAKE MANIFOLD IS MADE OF A PLASTIC MATERIAL AND TENDS TO CRACK NEXT TO THE THERMOSTAT HOUSING. THIS IS EXACTLY WHERE THE INTAKE MANIFOLD ON MY CAR CRACKED. I HAVE SINCE FOUND OUT THAT THE FORD MOTOR CO. ISSUED A RECALL BULLETIN TO THEIR FORD AND LINCOLN MERCURY DEALERS IN DECEMBER 2001 ADVISING THEM OF THE DEFECT. SUBSEQUENTLY, CERTAIN FAVORED FLEET OWNERS OF MERCURY MARQUIS AND FORD CROWN VICTORIA AUTOMOBILES (POLICE, LIMO AND TAXI COMPANIES) WERE NOTIFIED OF THE RECALL. "CIVILIAN" OWNERS WERE EXCLUDED. I OWNED MY MERCURY GRAND MARQUIS AT THAT TIME AND WAS NOT NOTIFIED OF THE RECALL. MY EXCLUSION FROM THE RECALL NOTIFICATION RESULTED IN MY BEING EXPOSED TO THE POTENTIAL FIRE HAZARD OF THE CRACKED INTAKE MANIFOLD, AS WELL AS THE INCONVENIENCE AND CONSIDERABLE EXPENSE OF HAVING TO HAVE THE DEFECTIVE MANIFOLD REPLACED. BECAUSE OF THE SELECTIVE RECALL THAT FORD MOTOR CO. MADE REGARDING DEFECTIVE INTAKE MANIFOLD, A CLASS ACTION LAWSUIT WAS FILED AGAINST FORD MOTOR CO. ON BEHALF OF EXCLUDED OWNERS AND FORD MOTOR CO. HAD TO MAKE RESTITUTION TO SUCH OWNERS. I WAS NOT A PARTY TO THE LAWSUIT BECAUSE I WAS NOT MADE AWARE OF MY STATUS AS A WRONGED OWNER. I WOULD LIKE TO KNOW WHY THE NHTSB DID NOT REQUIRE THAT FORD MOTOR CO. NOTIFY ME ABOUT THE RECALL TO REPLACE THE DANGEROUS DEFECTIVE INTAKE MANIFOLD ON MY CAR? *TR

VEHICLE IS A 2006 MERCURY MILAN V-6 PREMIER PURCHASED IN SEPTEMBER 2009 WITH LESS THAN 25,000 MILES ON THE VEHICLE. ACCORDING TO CAR FAX SHEET, NO ACCIDENTS, NO PROBLEMS WITH CAR. DROVE OFF LOT ELECTRONIC READER INDICATED 23 MPG AND 27 MPG AVERAGE. ONE MONTH AGO MPG WENT DOWN TO 16.5 AND MPG AV 18.5!!! THEN WENT BACK UP A BIT TO 18.5 MPG AND NOW IT IS AGAIN 16.5 MPG. I AM FURIOUS AND WILL BRING BACK TO COLONIAL NISSAN IN FEASTERVILLE WHERE I BOUGHT MY CAR. HUGE MPG DISCREPANCY BETWEEN THE US EPA MPG AND THE CURRENT HORRIBLE MPG WORSE THAN MY 1993 NISSAN MAXIMA WHICH IS 20 MPG! IS IT THE ETHANOL IN THE GAS? IS IT A PROBLEM WITH THE GAS/AIR RATIO? ALSO, NOTICED PEDAL ACCELERATION ISSUE. LATELY NOT SMOOTH ACCELERATION... CAN PUSH PEDAL AND NO CHANGE IN ACCELERATION FOR TOO LONG A TIME. WHAT IS GOING ON???? PLEASE INVESTIGATE THIS FRAUD. THANK YOU. IF IT IS SIMPLY AN ADJUSTMENT TO THE SOFTWARE THEN I'M OKAY WITH THAT BUT IT THE MPG IS THIS BAD I'M TRADING IT IN... *TR

TL* THE CONTACT OWNS 2003 MERCURY SABLE. WHILE DRIVING AT LOW SPEEDS EXITING A DRIVEWAY, THE CONTACT HEARD AN UNUSUAL SCRAPING SOUND COMING FROM THE REAR OF THE VEHICLE. THE CONTACT COULD NOT LOCATE THE ORIGIN OF THE NOISE UPON FURTHER INSPECTING THE VEHICLE. THE FOLLOWING DAY, HE FOUND THE DRIVERS SIDE REAR COIL SPRING HAD FRACTURED FROM THE VEHICLE AND CUT THE REAR DRIVERS SIDE TIRE. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 55,068.

I HAVE A 2005 MERCURY MONTEREY MINIVAN. WHEN THE INCIDENT HAPPENED IN SEPTEMBER 2009, IT HAD 87,728 MILES (BASED ON REPAIR BILL DATED 9/16/2009). ON THAT SEPTEMBER, 2009 EVENING, I WAS DRIVING ON US 27, AND WAS COMING UP ON A SLIGHT HILL, AND ALL OF A SUDDEN WITHOUT ANY WARNING SIGN, I LOST ACCELERATION. I COULDN'T EVEN MAKE A TURN TO A SIDE RODE, IT JUST STOPPED! LATER A POLICE CAR PULLED OVER, AND HELPED ME TO PUSH MY VAN TO THE SIDE. I HAD THE VAN TOWED TO THE DEALER, AND WAS TOLD THAT MY TORQUE CONVERTER ASSEMBLY NEEDED TO BE REPLACED, AND IT COST ME $2000! HOWEVER, EVER SINCE I TOOK MY VAN BACK, EVERY NOW AND THEN, AFTER I STOPPED AT THE RED LIGHT, I HAVE TROUBLE TO ACCELERATE. WHEN I ACCELERATE, THE TRANSMISSION ACTS LIKE IT'S AT NEUTRAL, AND THE RPM WOULD SHOOT UP, AND THE VAN JOLT FORWARD. I HAVE TO LET MY FOOT UP AND THEN GENTLY PRESS SEVERAL TIMES FOR THE VAN TO SLOWLY GAIN SPEED WHILE ALL OTHER CARS JUST HAVE TO DRIVE AROUND TO PASS ME. AND WHEN THIS HAPPENS, IT FELT ALMOST LIKE LAST SEPTEMBER, AND I WORRIED THE VAN WILL QUIT ON ME AGAIN. I HAD TAKE THE VAN BACK TO THE DEALER TWICE FOR THEM TO INVESTIGATE THIS PROBLEM, BUT BOTH TIME THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM, SO NOTHING COULD BE DONE. (IT'S TRUE THAT IT DOESN'T HAPPEN ALL THE TIME, IT'S KIND OF UNPREDICTABLE). I'M KIND OF SCARED OF DRIVING THIS VAN, BECAUSE I DON'T KNOW WHEN IT WILL JUST STOP RIGHT IN MIDDLE OF ROAD AGAIN. *TR

TRANSMISSION REBUILD AT 100,000 MILES, 6 YRS OLD. FEEL LIKE IT IS TOO SOON TO HAVE THIS KIND OF PROBLEM. I UNDERSTAND THIS HAS BEEN A QUITE A COMMON PROBLEM TOO. THE BODY PANEL UNDER THE BACK GLASS IS ALSO CRACKED. *TR

TL*THE CONTACT OWNS A 2006 MERCURY MILAN. THE DOOR HANDLE ON THE REAR DRIVER SIDE WAS CRACKED. THE CONTACT WAS UNABLE TO UNLOCK THE DRIVER'S DOOR FROM INSIDE THE VEHICLE; SHE HAD TO ROLL THE WINDOWS TO UNLOCK THE DOOR. THE CONTACT CALLED AN AUTHORIZED DEALER WHO STATED THAT THEY WOULD NEEDED TO DIAGNOSE THE FAILURE. SHE ALSO CALLED THE MANUFACTURER BUT WAS TOLD THAT BECAUSE THE VEHICLE HAD NO OPEN RECALLS, THEY COULD OFFER NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. THE CURRENT MILEAGE WAS APPROXIMATELY 53,000.

MY CAR SPED UP WHILE I HAD MY FOOT ON THE BRAKE I JUST GOT IT STOPPED BEFORE I HIT A TRUCK THE FIRST TIME. THE SECOND TIME I WAS PULLING INTO MY GARAGE TO PARK MY CAR WHEN IT SPED UP AND I TOOK THE CENTER SECTION BETWEEN MY DOORS BEFORE I GOT IT STOPPED. IT DONE $3299 TO THE GARAGE AND $2600 TO THE CAR. FORD CHECKED IT OUT FOR TWO HOURS AND COULD NOT FIND ANYTHING WRONG. *TR