MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2001 MERCURY SABLE
    - PEMBROKE, MA

    THE FRONT DRIVER AND PASSENGER DOORS WILL NOT LATCH PROPERLY, THE PROBLEM OCCURS MORE OFTEN WHEN IT IS COLD OUTSIDE, BUT DOES OCCUR IN THE SUMMER TOO. THE DOORS WILL NOT LATCH, I HAVE TAKEN THEN TO A MECHANIC AND HE CANNOT SEE ANY PROBLEM. TO FIX THE PROBLEM IN THE PAST I HAVE TAKEN THE DOOR APART AND LUBRICATED ALL THE MECHANICAL PARTS. I ALWAYS HAVE TO CARRY BUNGEE CORDS IN MY CAR IN CASE THE DOOR WILL NOT LATCH. SEVERAL TIMES (AROUND 3-4 TIMES) MY DOOR HAS SWUNG OPEN WHILE DRIVING. SO FAR I NO PROPERTY DAMAGE HAS OCCURRED AND NO PERSON HAS BEEN INJURED, BUT I BELIEVE THAT THIS IS A VERY DANGEROUS PROBLEM. *TR

    Source: NHTSA WEB SITE
  • 2005 MERCURY MONTEREY
    - BENTON, AR

    TRANSMISSION FAILURE WITHOUT WARNING ON MY 2005 MERCURY MONTEREY VAN. THIS CAR WAS WELL MAINTAINED. TRANSMISSION FLUID LEVEL WAS FOUND TO BE OKAY. TORQUE CONVERTER FAILED. I WAS PARKED AT THE TIME AT UNIVERSITY PARKING LOT WHERE I WORK. STARTED ENGINE, NO NOISE OR INDICATION ON ELECTRONIC WARNING SYSTEM, AND WHEN PUT INTO GEAR THE SYSTEM SIMPLY WAS IN NEUTRAL. HAD TO HAVE VEHICLE TOWED TO DEALERS WHERE THEY DID THE REPAIR. THEY ALSO NOTED NO APPARENT INDICATIONS THAT THIS WAS PROBLEM AS THEY NOTED IF THERE WAS RECALL THAT I SHOULD KEEP MY BILL AND THAT SHOULD BE COVERED. IT WAS LUCKY THAT THIS OCCURRED WHEN IT DID AS I USUALLY TRAVEL FREEWAY HOME AT RUSH HOUR. NO ACCIDENT OR OTHER EVENT FROM THE OCCURRENCE - WHICH WAS ALSO A BLESSING. I HAVE BEEN A FORD OWNER FOR MANY YEARS AND WAS SURPRISED BY THIS FAILURE. UPON SEARCHING THE INTERNET I NOTED THAT OTHER 2005 MONTEREYS WERE ALSO SHOWING SAME PROBLEM AND THAT NHTSA WAS DOING A STUDY, SO I FELT IT WAS IMPORTANT TO LET YOU KNOW OF THIS PROBLEM. I CAN IMAGINE THAT THIS WOULD BE VERY UNSAFE IF THE FAILURE HAD OCCURRED WHEN DRIVING. CAR IS NOW REPAIRED AND APPEARS TO BE IN PROPER WORKING ORDER. *TR

    Source: NHTSA WEB SITE
  • 2003 MERCURY SABLE
    - DAWSON, PA

    2003 MERCURY SABLE LS 4 DOOR SEDAN FRONT COIL SPRING SNAPPED AND PUNCTURED FRONT WINTER TREAD TIRE WHILE SETTING IN MY DRIVEWAY. LOCATION PENNSYLVANIA DURING WINTER. *TR

    Source: NHTSA WEB SITE
  • 2001 MERCURY SABLE
    - MARQUETTE, MI

    WHEN STOPPING FOR A RED LIGHT, THE BRAKE PEDAL WENT TO THE FLOOR. I WAS LUCKY THERE WAS NO TRAFFIC. THE DEALER REPLACED SEVERAL FEET OF RUSTED BRAKE LINE. THE DEALER TOLD ME THIS HAPPENS ALL THE TIME. WHY IS IT NOT MANDATORY THAT BRAKE LINES ARE STAINLESS STEEL OR COVERED WITH A PROTECTIVE MATERIAL? *TR

    Source: NHTSA WEB SITE
  • 2006 MERCURY MILAN
    - NASHVILLE, TN

    THE KEY TO MY MERCURY MILAN WILL NOT COME OUT OF THE IGNITION. I TAKE VERY GOOD CARE OF MY CARS, AND ONE DAY I WAS SIMPLY UNABLE TO GET THE KEY OUT AFTER PARKING. I CALLED MY HUSBAND, AND UPON HIS SUGGESTION I TRIED TURNING THE KEY ON AND OFF (GENTLY), SHIFTING IN AND OUT OF PARK, AND TURNING THE STEERING WHEEL, ETC., BUT TO NO SUCCESS. AS THE LOCKING MECHANISM (FOB) IS ACTUALLY ON THE KEY, I HAD NO WAY OF LOCKING THE VEHICLE WHICH IS A BIG SAFETY ISSUE ON A UNIVERSITY CAMPUS AT NIGHT. THE DEALERSHIP IS NOT OPEN YET, BUT I WILL TAKE IT IN ON MONDAY. UNTIL THEN, I AM LEFT WITH A CAR THAT CANNOT BE LOCKED WITHOUT AN EXTRA KEY, AND IF SOMEONE BREAKS INTO MY VEHICLE THEY NEED ONLY TO TURN THE KEY AND DRIVE AWAY. THIS IS ENORMOUSLY UNNERVING TO ME AND MY FAMILY. *TR

    Source: NHTSA WEB SITE
  • 2003 MERCURY SABLE
    - TAMPA, FL

    TL*THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO FUNCTION PROPERLY. A MECHANIC CONFIRMED THAT THE PLASTIC CRUISE MECHANISM FAILED AND CAUSED THE VEHICLE TO ACCELERATE UP TO 70 MPH. THE MECHANIC REPLACED THE LINKAGE COMPONENT THAT CONTROLLED THE CRUISE MECHANISM. CASE # 0539942409 WAS FILED WITH THE FORD MANUFACTURER REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 39,000 MILES. THE CURRENT MILEAGE WAS 41000. UPDATED 03/19/10. *LJ ACCORDING TO THE MECHANIC, THE SPEED CONTROL ACTUATOR CABLE FAILED. UPDATED 07/06/10.*JB

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 1998 MERCURY TRACER
    - CONCORD, OH

    SPEEDS UP ON ITS OWN WHEN DRIVING AND WHEN STOPPED AT LIGHTS. OCCURS EVERY TIME I DRIVE IT. MOST OF ALL IN THE WINTER TIME. TRIED TO REPAIRED IT AT STATION BUT WAS UNABLE TO DO SO. *TR

    Source: NHTSA WEB SITE
  • 2008 MERCURY GRAND MARQUIS
    - JACKSON, NJ

    CRUISE CONTROL, SUDDEN ACCELERATION. CAR WENT TO 80 BEFORE I COULD STOP IT VEHICLE IS A 2008 MERCURY GRAND MARQUIS LS WITH 27,500 MILES ON IT . THE DEALER REPLACED THE ECM. THIS HAPPENED TO MY WIFE ALSO AT 35 MPH WENT TO 65 BEFORE SHE STOPPED IT. *TR

    Source: NHTSA WEB SITE
  • 2004 MERCURY MONTEREY
    - DOYLESTOWN, PW

    MY 2004 MERCURY MONTEREY HAD THE TRANSAXLE LIGHT FLASHING ON AND OFF PERIODICALLY. WHEN THE CAR WOULD GET TO 25 MILES PER HOUR, IT WOULD JUMP INTO GEAR. WE HAD THE TRANSMISSION FLUID CHANGED WHICH RESULTED IN NO IMPROVEMENT. TODAY AS I WAS ON THE ENTRANCE RAMP TO THE HIGHWAY, I STARTED TO ACCELERATE AND THE CAR DID NOT ACCELERATE AND WOULD NOT GO OVER 25 MPH. I LUCKILY AVOIDED A MAJOR ACCIDENT BY SHIFTING IT INTO 3RD GEAR. WHEN I PUT IT BACK INTO "DRIVE",, I WAS NOT ABLE TO GET THE CAR TO ACCELERATE. I WAS VERY WORRIED THAT SOMEONE WAS GOING TO HIT ME. *TR

    Source: NHTSA WEB SITE
  • 2007 MERCURY MARINER
    - AKRON, OH

    PREMATURE FAILURE OF THE LOWER CONTROL ARM BUSHINGS. WE HAVE HAD THEM PROFESSIONALLY INSPECTED BY FORD MECHANICS AND THEY CONFIRM THAT THEY HAVE FAILED BY 60K. *TR

    Source: NHTSA WEB SITE