MERCURY Complaints

ABOUT 2 MONTHS AGO, THE ACCELERATOR ON MY 2008 MERCURY MARINER STARTED STICKING. TODAY IT STUCK AND REMAINED STUCK FOR ABOUT 2 MINUTES. I TOOK IT TO THE DEALER AND WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM, BUT COULD PUT A 347.00 PART IN IT JUST IN CASE IT IS THE PROBLEM. I WAS CHARGE $70.00 FOR THE DIAGNOSIS. *TR

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH ON NORMAL ROAD CONDITIONS. THERE WAS A LOUD NOISE OUTSIDE OF THE VEHICLE. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED THE VEHICLE. THE VEHICLE RESUMED OPERATION WITH CAUTION TO THE RESIDENCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE FAILURE WAS CONTRIBUTED TO THE FRONT AND REAR CONTROL ARM. THE FRONT AND REAR CONTROL ARMS WERE REPLACED. THE FAILURE MILEAGE WAS 121,000. THE VIN WAS UNAVAILABLE.

MY WIFE OWNS A 1990 MERCURY SABLE. SHE AS WELL HAS COMPLAINED ABOUT A STICKY GAS PEDAL. I MYSELF HAVE DROVE THE CAR WHEN THE GAS PEDAL WAS STICKING AND THE CAR ACCELERATED. SOMETIMES WHEN WE HAVE PUT OUR FOOT ON THE GAS PEDAL THE CAR WILL NOT ACCELERATE UNTIL WE PUSH ALITTLE HARDER THEN THE CAR TAKES OFF SO QUICKLY IT COULD CAUSE AN ACCIDENT. THERE WAS SEVERAL OCCASIONS THEN THE CAR ACCELERATED WHILE DRIVING NORMALLY DOWN THE ROAD. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND THEN BRAKE TO A SAFE STOP. WE FOUND THAT THE DRIVERS SIDE FLOOR MAT WAS PART OF THE PROBLEM GETTING UP UNDER THE GAS PEDAL. WE REMOVED THE FLOOR MAT BUT THE CAR STILL HAS A STICKY GAS PEDAL. WE TOOK THE CAR TO A CERTIFIED AUTO REPAIR SHOP TO COMPLAIN ABOUT THE GAS PEDAL, BUT THEY FOUND NOTHING WRONG. I'M TELLING YOU THIS DOESN'T HAPPEN EVERY TIME, BUT MORE OFTEN THEN NOT THE GAS PEDAL STICKS. ITS JUST A MATTER OF TIME BEFORE MY WIFE WOULD GET INTO AN ACCIDENT, UNLESS WE FIND A WAY TO FIX THIS. SHE HAS NOT DRIVEN THE CAR FOR OVER 6 MONTHS NOW BECAUSE SHE IS AFRAID OF IT. WE DON'T FEEL COMFORTABLE WITH TRYING TO SELL THE CAR AS IT COULD CAUSE SOMEONE ELSE AN INJURY. *TR

WITH THE RECENT ANNOUNCEMENT OF A SOFTWARE GLITCH ON THE FUSION AND MILAN HYBRIDS, I HAVE HAD SIMILAR OCCURRENCES ON MY 2006 MERCURY HYBRID, WHERE IT FELT LIKE I WAS TRYING TO STOP ON WET LEAVES. IT SEEMED LIKE BRAKING WAS FINE INITIALLY, THEN IT FADED (AS I DESCRIBED ABOVE) BUT WITH MORE PRESSURE ON THE PEDAL, IT DID RETURN TO "NORMAL" BRAKING. THIS HAS HAPPENED ONLY ABOUT 3 OR 4 TIMES OF THE 3 YEARS OF OWNERSHIP, AND I HAVE NOT TAKEN IT TO A DEALER. I INITIALLY THOUGHT IT WAS DUE TO WET BRAKES, AND THOUGHT NOTHING FURTHER OF IT. BUT GIVEN THE RECENT RECALL BY FORD, I THOUGHT IT WAS NECESSARY TO AT LEAST REPORT THE OCCURRENCES. DATE INDICATED IS AN APPROXIMATION OF ONE OF THE OCCURRENCES, WHICH WAS JUST AFTER I HAD SURGERY. *TR

CAR SHOWED "FAILSAFE ENGINE MODE" ON THE DISPLAY PANEL AND DID NOT RESPOND WHEN I HIT THE GAS ALMOST CAUSING AN ACCIDENT AS I ATTEMPTED TO CHANGE LANES. ENGINE RESPONSE WAS INTERMITTENT AFTER THIS AND THEN THE "WRENCH" SYMBOL SHOWED UP. I PULLED INTO A GAS STATION AND TURNED OFF THE CAR TO TRY AND LOOK AT THE OWNER'S MANUAL TO SEE WHAT THIS MEANT. COULD NOT FIND DETAILS. TURNED THE CAR BACK ON AND THE "WRENCH" WAS GONE AND THE "FAILSAFE ENGINE MODE" DISPLAY WAS NO LONGER SHOWING. WORRIED THIS MAY HAPPEN AGAIN... *TR

O/D LIGHT BLINKING - HESITATION WHEN SHIFTING WHILE DRIVING OCCURRING EACH TIME THE VEHICLE WAS OPERATING - TOOK IT TO TRANSMISSION EXPERT WHO FIXED FOR 2000 BECAUSE DEALER QUOTED 3500! TRANS GUY ASKED IF IT WAS 2002 OR 2003 AS SOON AS HE HEARD THE MAKE AND MODEL. CRACKED LIFTGATE THAT WAS FIXED IN THE FIRST YEAR OF OWNING THE VEHICLE BUT SECOND TIME IT CRACKED THE DEALER WOULD NOT FIX IT AND QUOTED $700 FORD WOULD NOT FIX EITHER. AN OBVIOUS DEFECT! *TR

THE CAR STOPPED RUNNING AS I EXITED THE INTERSTATE OFF RAMP. THIS WAS IN HIGH TRAFFIC WITH CARS BEHIND ME. I WAS ABLE TO GET THE CAR RESTARTED AND COASTED TO THE SIDE OF THE ROAD. A TOW TRUCK TOOK ME TO A FORD DEALER, WHERE IT WAS STATED THE TORQUE CONVERTER HAD FAILED. THE FORD DEALER TOLD ME THAT A NEW "CODE" NUMBER HAD BEEN ISSUED BECAUSE THERE WERE SO MANY PROBLEMS FOR FORD ESCAPE AND MERCURY MARINER FROM 2003-2008. MY VEHICLE IS A 2005 MERCURY MARINER. I HAD NO PREVIOUS INDICATIONS THAT THIS WOULD FAIL AND WAS TRAVELING OUT OF STATE. THE COST WAS $1800 AND THE DEALER STATED THAT FORD AND MERCURY WERE NOT DOING ANYTHING TO RESOLVE THIS OTHER THAN ISSUE AN INTERNAL NOTICE TO ALL DEALERS. I FEEL A RECALL SHOULD BE ISSUED AND MY COSTS REFUNDED, THEY ARE OBVIOUSLY AWARE OF THIS ISSUE. *TR

A FRONT COIL SPRING BROKE AND PUNCTURED MY FRONT TIRE ON MY 2002 MERCURY SABLE. IT HAPPENED WHEN I WAS PULLING OUT OF A PARKING SPOT. I HAD IT TOWED TO A DEALERSHIP FOR REPAIRS. *TR

MY 2001 MERCURY SABLE HAS NOW FAILED ME OVER 8 TIMES WITHOUT WARNING. I WOULD DRIVE TURN THE CAR OFF THEN TRY TO START IT AGAIN AND IT WOULD NOT START. IT WAS COMPLETELY DEAD. I CALLED AAA HAD THE CAR TOWED. I TOOK IT TO THE DEALER AND THEY CHARGED ME FOR EVERYTHING. A BATTERY, AN ALTERNATOR, WIRING, THE WORKS THEN, THE SAME THING HAPPENED. THE LAST TIME MY CAR WAS AT THE DEALER FOR A WEEK BEFORE I WAS TOLD IT NEEDED A FUEL PUMP. I HAVE NOW DECIDED TO NEVER BUY ANOTHER MERCURY AFTER BEING A LONG TIME CUSTOMER. I NEVER RECEIVED A NOTICE OF A RECALL AND JUST NOW FOUND OUT THE REAR SPRINGS WHICH I REPLACED WAS ALSO HAPPENING TO OTHER CUSTOMERS. THEY HAVE NOT FIXED MY PROBLEM AND THE CAR IS SITTING BECAUSE I'M TO FRIGHTEN TO DRIVE ANYWHERE. IT'S SAD. ALL THE MONEY SPENT COULD GONE TOWARD SOME OTHER CAR WHERE SERVICE PEOPLE CARE OF COURSE, NOW THE WARRANTY IS EXPIRED. THE MILES ON MY CAR IS 58,000. *TR

WHILE IDLING WHEN STOPPED OR WHEN MOVING SLOWLY, THE ENGINE SPEED SUDDENLY ACCELERATES TO ABOVE 3500 RPM CAUSING THE CAR TO LURCH FORWARD UNLESS THE BRAKE IS FIRMLY APPLIED. THE SUDDEN ACCELERATION LASTS 3 TO 5 SECONDS. PLACING THE GEAR INTO NEUTRAL HAS NO EFFECT ON THE ENGINE SPEED. THIS HAPPENS SPORADICALLY. IN THE LAST 3 MONTHS IT HAS HAPPENED APPROXIMATELY 7 TIMES. DEALER SAYS THE CAR'S COMPUTER SYSTEM REPORTS NOTHING UNUSUAL. *TR