MERCURY Complaints

ON SEPT. 27, 2009, I WAS DRIVING DOWN THE HIGHWAY WHEN I SAW WHAT I THOUGHT WAS A LEAF ON MY WINDSHIELD. I LATER STOPPED AND NOTICED THAT A 5" DIAMETER SECTION ON THE HOOD AND A 3' BY 8-10" SECTION ON MY ROOF HAD PEELED OFF. I WENT BACK TO THE DEALERSHIP AND THE BODY SHOP FOREMAN ADMITTED IT WAS A FACTORY DEFECT BUT AFTER TALKING TO FORD WAS TOLD FORD WOULD NOT COVER IT AS IT WAS OUT OF WARRANTY. IT IS A 2005 MERCURY MARQUIS AND IT ONLY HAS 71000 MILES ON IT. *TR

TRANSMISSION FAILURE: UPON ENTERING INTERSTATE 64 OUTSIDE LEXINGTON, KY MY 2004 MERCURY MONTEREY MINI-VAN LOST FORWARD ACCELERATION. THE TACH REVVED HIGH BUT NO FORWARD MOTION. CAME VERY CLOSE TO BEING STRUCK BY A TRACTOR TRAILER RIG BUT MANAGED TO STEER THE VEHICLE OFF THE INTERSTATE. TRIED PLACING THE CAR IN ANY GEAR BUT HAD NO DRIVE POWER. THE ONLY THING THAT WORKED ON THE TRANSMISSION WAS PARK, ALL OTHER GEARS WERE INOPERATIVE. MONTEREY HAD TO BE TOWED TO A FORD DEALERSHIP. INVESTIGATION HAS INDICATED THAT THE TORQUE CONVERTER HAS FAILED. THERE WAS NO WARNING OF ANY PROBLEMS WITH THE TRANSMISSION ON THIS VEHICLE, NO NOISES OR SLIPPAGE. IT HAS APPROX. 82000 MILES ON IT. I PURCHASED THIS VEHICLE NEW AND NEVER HAD A PROBLEM BEFORE THIS WITH THE ENGINE OR TRANSMISSION. I FEEL THAT ONLY MY SKILLS AS A DRIVER PREVENTED A MAJOR ACCIDENT FROM HAPPENING. HAD I NOT TAKEN IMMEDIATE ACTION TO CHANGE THE DIRECTION OF THE VEHICLE WHEN FORWARD DRIVE EPOWER WAS LOST I WOULD HAVE BEEN STRUCK BY ANOTHER VEHICLE. *TR

LEFT A FRIENDS HOUSE DROVE 1/3 OF A MILE VAN WAS ON FIRE PULLED OVER TO SIDE OF RODE WAS SMOKING/ TOTALING ENGULFED IN FLAMES AFTER ABOUT 10-15 MINUTES THE VAN WAS A TOTAL LOSS. IT WAS A 2000 VILLAGER COULD THIS BE THE SAME AS THE WINDSTAR.? THE CAR HAD BEEN SITTING IDLE IN DRIVE WAY FOR APP. 3HRS BEFORE THIS INCIDENT.. *TR

I HAVE A 2003 MERCURY MOUNTAINEER AND IT HAS A CRACK ON THE LIFTGATE THAT STARTS AT THE TOP IN THE MIDDLE, GOES AROUND THE MERCURY EMBLEM AND CONTINUES DOWN TO THE BOTTOM OF THE LIFTGATE. I AM WORRIED THAT THE GLASS WILL FALL OUT OR BREAK ONE DAY WHEN I HIT A BUMP OR CLOSE THE TAILGATE. OR WILL THE GLASS SHATTER WHEN I HIT A BUMP OR CLOSE IT? *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE IDLING AT A STOP LIGHT, THE AIR BAGS DEPLOYED WITHOUT ANY PRIOR WARNINGS. AN INSPECTOR FROM THE INSURANCE AGENCY CONCLUDED THAT THE FAILURE WAS CAUSED BY A MANUFACTURES DEFECT. THE MANUFACTURER WAS NOTIFIED, AND A REPRESENTATIVE REQUESTED THE CONTROL RESTRAINT MODULE FROM THE DEALER TO INVESTIGATE THE FAILURE. NO REPAIRS WERE MADE. SHE WAS AWAITING A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 60,000. UPDATED 11/13/09.*LJ THE FRONT AND REAR AIR BAGS DEPLOYED. UPDATED 11/16/09

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 30 MPH THE VEHICLE DOWN-SHIFTED. SHE STOPPED THE ENGINE AND HAD THE VEHICLE TOWED TO THE DEALER. THE TECHNICIAN CONCLUDED THAT THE TORQUE CONVERTER POSSIBLY CAUSED THE TRANSMISSION TO FAIL. HE ADDED THAT SINCE THERE WERE NO RECALLS, AND THE WARRANTY EXPIRED HE WOULD HAVE TO PAY $3000.00 FOR THE REPAIR. THE FAILURE MILEAGE WAS 102,000.

I HAVE A 2003 MERCURY MOUNTAINEER WITH 78000 MILES ON IT. THE TRANSMISSION WAS REPLACED THREE MONTHS AGO FOR SLIPPING AND NOT DOWNSHIFTING IT IS NOW GONG BACK IN TOMORROW TO BE REPAIRED FOR NEEDS TO RECALL THIS VEHICLE IT ISN'T VERY GOOD. *TR

REAL COIL SPRING BROKE WAS IN A ACCIDENT NOT SURE IF THE ACCIDENT CAUSED THE REAL COIL SPRING TO BRAKE REPLACED ONE ON DRIVER SIDE, INSURANCE PAID TO REPLACE IT,BUT COULD NOT AFFORD TO REPLACE PASSENGER SIDE. HAVE REPLACED THE FRONT COIL SPRING. IF THE FRONT ONE BROKE FORD SHOULD BE FORCED TO REPLACE THE BACK ONE SO THERE IS NO CAR ACCIDENT OR DEATH FROM THIS AS THEY COULD PUNCTURE THE TIRE. HOW MANY COMPLAINTS NEED TO BE DONE BEFORE THEY ARE RESPONSIBLE FOR THIS REPAIR? *TR

FRONT WIPERS STOP WORKING. THIS OCCURS ABRUPTLY WITHOUT REGARD TO WEATHER CONDITIONS, TIME THE CAR IS RUNNING, ETC. I HAVE REPLACED BOTH THE MOTOR AND THE SWITCH. THE WIPERS STILL FAIL. THIS IS VERY DANGEROUS. *TR

TL*THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE DRIVING IN REVERSE, THE COIL SPRING BROKE AND PUNCTURED THE TIRE. HE HEARD A NOISE AS IF SOMETHING WAS SPLITTING ON THE FRONT LEFT SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHO CONFIRMED THAT THE FRONT COIL SPRING WAS BROKEN. THE VEHICLE WAS REPAIRED AT THE OWNERS EXPENSE. THE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS 89,000.