MERCURY Complaints

AIRBAGS HAVE BEEN OUT OF SERVICE FOR AT LEAST TWO YEARS (WARNING AIRBAG LIGHT ON DASH) . PASSENGER AIRBAG REPLACED UNDER RECALL ABOUT ONE YEAR AGO. FORD TECH TOLD ME PASSENGER SENSOR FAULTY . FEEL AT RISK WHENEVER I DRIVE . IN THE PROCESS OF REPAIRING . JUST THE SENSOR COSTS $250

JERKING BACK AND FORTH OF STEERING WHEEL WOULD OCCUR OCCASIONALLY UNTIL POWER STEERING ASSISTANCE FAILED. POWER STEERING ASSIST FAULT CODE WOULD COME ON EVERY SO OFTEN . I WAS DRIVING DOWN THE HIGHWAY WHILE THE CODE CAME ON AND DIDN'T NOTICE ANY DIFFERENCE IN STEERING DIFFICULTY UNTIL I PARKED THE CAR AND SHUT THE ENGINE OFF THEN BACK ON. POWER STEERING IS COMPLETELY FAILING NOW RESULTING IN INCREASED FORCE TO GET THE CAR TO TURN.

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO LATCH SECURELY ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED ON ONE OCCASION WHILE DRIVING THE VEHICLE, THE LIFT GATE AJAR WARNING LIGHT ILLUMINATED. THE CONTACT'S SON WENT TO CLOSE THE LIFT GATE AND GLASS SHATTERED. THE CONTACT HIRED A GLASS REPAIRMEN TO FIX THE WINDOW FOR $250.00. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 01I010000 (VISIBILITY) WITH THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

I READ ON GOOGLE NEWS FEED ON 12/20/19 FORD WAS ISSUING A RECALL FOR CERTAIN FORD AND MERCURY VEHICLES, ONE OF THEM INCLUDED WAS OUR DAUGHTER'S 2008 MERCURY MILAN. DIDN'T THINK A WHOLE LOT ABOUT IT, UNTIL SHE CALLED ME 3 DAYS LATER PANICKING THAT SHE TRIED STOPPING FOR A LIGHT THAT WAS YELLOW AND SHE DIDN'T GET STOPPED UNTIL SHE WAS IN THE MIDDLE OF THE INTERSECTION. THANKFULLY, SHE GOT IT STOPPED WITHOUT AN ACCIDENT AND NO ONE WAS HURT. I IMMEDIATELY REMEMBERED THE RECALL I HAD JUST READ ABOUT AND COMPARED HER ISSUES TO THE ARTICLE, SOUNDED VERY SIMILAR. WE IMMEDIATELY STOPPED DRIVING THE VEHICLE AND CALLED OUR LOCAL FORD DEALER. UPON INSPECTION, THEY AGREED IT SOUNDED LIKE THE RECALL PROBLEM. BUT, IT WAS STILL AN ADVANCE NOTICE OF THE RECALL AND THEY DIDN'T HAVE THE PARTS TO FIX IT, IT MAY BE UNTIL LATE IN THE FIRST QUARTER OF 2020. SO, HERE WE ARE, OVER A MONTH LATER, CAR STILL SITTING IN THE DRIVEWAY, NOT ABLE TO BE DRIVEN. I AM BEYOND FRUSTRATED, NO ONE CAN SUPPOSEDLY DO ANYTHING. THE DEALER WON'T JUST MAKE THE REPAIRS UNTIL THEY GET OFFICIAL NOTICE FROM FORD AND THEN WORK OUT THE REIMBURSEMENT WITH THEM LATER.

THE BRAKES WERE SPONGY, I CALL FORD SEVERAL TIMES ABOUT THIS AND IT WAS IGNORED I REPLACED BREAKS STILL DIDNT HELP AND THEN MY SON WAS IN AN ACCIDENT AND I HAD TO PAY OUT OF POCKET TO REPAIR MY CAR CAUSE I DIDNT WANT TO CLAIM ON MY INSURANCE IN FEAR OF IT GOING TO INCREASE MY PREMIUMS HOWEVER MY INS DID COVER THE PERSON THAT WAS HIT , ON HIGHWAY AND I JUST COULD BREAK NO MATTER HOW I PRESSED DOWN ON THE BREAK IT JUST WOULDNT, I SO AFRAID IT WAS NOT GOING TO STOP AND THE BOOM THE OTHER CAR WAS HIT

TL* THE CONTACT OWNS 2008 MERCURY MARINER. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE STEERING WHEEL. THE CONTACT WAS DRIVING ABOUT 15 MPH WHEN THE FAILURE OCCURRED. THE MANUFACTURER OR DEALER WAS NOT CONTACTED REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. *DT*JB

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD CAUSING THE DISTANCE TO BE EXTENDED. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO (BOMMARITO FORD LOCATED AT 675 DUNN RD, HAZELWOOD, MO 63042, (314) 895-0600) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HCU VALVE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 87,163.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE LIGHT ILLUMINATED AND FLASHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE INTAKE MANIFOLD FRACTURED ANTI-FREEZE LEAKED INTO THE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

CAR IS SPUTTERING AND WON'T PICK UP RPM GOES HIGH BUT NO ONE HAS BEEN ABLE TO FIGURE OUT A DIAGNOSIS

AIR BAG IS COMING APART IT LOOKS LIKE IT'S ABOUT TO DEPLOY. BRAKES KEEP FREEZING UP. WHEN IT'S COLD OUTSIDE AND WHEN IT'S HOT OUTSIDE. CHANGED COLD AND SPARK PLUGS BOTH TIMES SPARK PLUGS AND COILS WERE BURNT AT THE END AND SOME TYPE OF GOOK WAS ON THE ENDS THAT BOTH SHOPS SAID THEY NEVER SAW BEFORE.