MERCURY Complaints

WHILE DRIVING DOWN THE BAJA PENINSULA MY STEERING WHEEL BEGAN TO VIBRATE AND MAKE STRANGE NOISES. SHORTLY AFTER I LOST ALL POWER STEERING MAKING NAVIGATION OVER THE MOUNTAIN ROADS EXTREMELY DANGEROUS AND HARD. ONCE HOME IN THE US I CONTACTED A LOCAL FORD/MERCURY DEALER AND WAS TOLD THE RECALL HAD ALREADY BEEN SATISFIED. BUT NOW I'M SEEING HUNDREDS OF COMPLAINTS ABOUT STEERING ISSUES OCCURRING WITHIN THE SAME TIME FRAME AS MY OWN.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MAC HAIK FORD 515 S INTERSTATE 35 EAST SERVICE RD DESOTO, TX 469-530-3403) WAS CONTACTED HOWEVER, WERE UNABLE TO SCHEDULE AN APPOINTMENT DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY CAR DID NOT STOP WHEN BRAKE WAS APPLIED RESULTING IN A CRASH INTO THE CAR THAT WAS IN FRONT OF ME. BOTH CARS WERE GETTING READY TO ENTER THE MAIN ROAD FROM A SIDE STREET. I WAS STARTING TO PROCEED AND WE HAD TO STOP AND WAIT FOR ONCOMING TRAFFIC WHEN I HIT MY BRAKES IT DID NOT STOP BEFORE I HIT THE CAR. RECALL # 19S54

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT AT VEHICLE STARTUP, THERE WAS AN ABNORMAL VIBRATION IN THE STEERING WHEEL. THE CONTACT STATED THAT SOON AFTER, THE STEERING CEASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DETERMINED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED ON SEVERAL OCCASIONS WHILE THE VEHICLE WAS IDLE OR BEING DRIVEN, THE STEERING WHEEL VIBRATED ABNORMALLY. THE CONTACT ALSO STATED THAT WHEN THE STEERING WHEEL WAS TURNED THERE WAS THERE WAS A HESITATION IN RESPONSE TO THE WHEELS RESPONDING. ADDITIONALLY, THE CONTACT STATED THAT THERE WAS A CLICKING SOUND IN THE STEERING. THE CONTACT STATED THAT THE CLICKING SOUND EMITTED FROM THE INTERMITTENT SHAFT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PADS, BRAKE ROTORS, AND PROVIDED AN ALIGNMENT. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,184.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE FRONT HEAD LIGHT ASSEMBLY HAD MALFUNCTIONED AND THE FRONT PASSENGER SIDE AND DRIVER SIDE HEAD LIGHTS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEAD LIGHT ASSEMBLY NEEDED TO THE BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER AND LOCAL DEALER PUNDMANN FORD (2727 W. CLAY ST. ST. CHARLES, MO.) WERE NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 173,000.

WHEN PUSHING ON THE BRAKE PEDAL THE BRAKES, AT TIMES, DO NOT GRAB AS THEY ARE SUPPOSED TO. I'VE PUSHED THE PEDAL TO THE FLOOR AND KEPT MOVING. THIS DOES NOT HAPPEN ALL THE TIME, BUT IT IS REOCCURRING. THIS EVENT HAS HAPPENED TO ME AT LEST THREE TIMES.

REF TO COMPLAINTS # 11173378, 11301848, 11301849. UPDATE: JANUARY 2020 RECALL # 19V904 WAS ISSUED IN DECEMBER 2019 FOR THE ABS PUMP ISSUE. I WAS NOTIFIED THIS MONTH (JAN 2020) THAT FUSIONS, MKE'S, ZEPHER'S AND MILAN'S FOR MODEL YEARS 2006 THRU TO MODEL YEAR 2010, WAS ISSUED FOR VEHICLES MANUFACTURED UNTIL JULY 15TH 2009. MY 2010 MILAN WAS MANUFACTURED ON 07/24/2009 AND IS NOT INCLUDED IN THE RECALL. FOR MOST OF THE LAST YEAR, I HAVE NOT LET MY WIFE DRIVE THIS VEHICLE IF THERE IS RAIN, MIST OR SNOW ON THE ROADS BECAUSE OF THIS DEFECTIVE ABS BRAKE SYSTEM. AS YOU CAN EXPECT I'M OUTRAGED THAT THIS COULD HAPPEN.

REF: COMPLAINT # 11173378 AND COMPLAINT # 11301848. I DIDN'T GET THE WHOLE OF MY NOTE IN THE REQUIRED SPACE. UPDATE: JANUARY 2020 RECALL # 19V904 WAS ISSUED IN DECEMBER 2019 FOR THE ABS PUMP ISSUE. I WAS NOTIFIED THIS MONTH (JAN 2020) THAT FUSIONS, MKE'S, ZEPHER'S AND MILAN'S FOR MODEL YEARS 2006 THRU TO MODEL YEAR 2010, WAS ISSUED FOR VEHICLES MANUFACTURED UNTIL JULY 15TH 2009. MY 2010 MILAN WAS MANUFACTURED ON 07/24/2009 AND IS NOT INCLUDED IN THE RECALL. FOR MOST OF THE LAST YEAR, I HAVE NOT LET MY WIFE DRIVE THIS VEHICLE IF THERE IS RAIN, MIST OR SNOW ON THE ROADS BECAUSE OF THIS DEFECTIVE ABS BRAKE SYSTEM. AS YOU CAN EXPECT I'M OUTRAGED THAT THIS COULD HAPPEN.

SAFETY ISSUE TYPE: COMPLAINTS JANUARY 31 2019 NHTSA ID NUMBER: 11173378 COMPONENTS: SERVICE BRAKES NHTSA ID NUMBER 11173378 INCIDENT DATE JANUARY 07 2019 CONSUMER LOCATION MEDINA, OH VEHICLE IDENTIFICATION NUMBER 3MEHMOHAOAR****** COMPLAINT SUMMARY CRASH NO, FIRE NO, INJURIES 0, DEATHS 0. IMMEDIATELY AFTER THE ABS BRAKE SYSTEM ACTIVATED, MY BRAKE PEDAL WENT TO THE FLOOR AND I WENT THRU A RED LIGHT. MY RESEARCH INDICATES THAT THIS IS A COMMON ISSUE WITH THE ABS PUMP/MODULE. MY VEHICLE WAS IN MOTION ON A BUSY STREET AND FORTUNATELY DIDN'T HIT A CAR AT THE INTERSECTION, WHEN I WENT THRU THE RED LIGHT. I WAS TOLD TO GO TO A FORD DEALERSHIP TO HAVE THE DEFECT CONFIRMED. I CALLED THE CLOSEST FORD DEALERSHIP AND THEY WANT $129 TO DO DIAGNOSTICS TO CONFIRM MY BRAKES AREN'T WORKING BEFORE THEY CAN CONFIRM. UPDATE: JANUARY 2020 RECALL # 19V904 WAS ISSUED IN DECEMBER 2019 FOR THE ABS PUMP ISSUE. I WAS NOTIFIED THIS MONTH (JAN 2020) THAT FUSIONS, MKE'S, ZEPHER'S AND MILAN'S FOR MODEL YEARS 2006 THRU TO MODEL YEAR 2010, WAS ISSUED FOR VEHICLES MANUFACTURED UNTIL JULY 15TH 2009. MY 2010 MILAN WAS MANUFACTURED ON 07/24/2009 AND IS NOT INCLUDED IN THE RECALL. FOR MOST OF THE LAST YEAR, I HAVE NOT LET MY WIFE DRIVE THIS VEHICLE IF THERE IS RAIN, MIST OR SNOW ON THE ROADS BECAUSE OF THIS DEFECTIVE ABS BRAKE SYSTEM. AS YOU CAN EXPECT I'M OUTRAGED THAT THIS COULD HAPPEN.