MERCURY Complaints

HEARD A LOUD BANG A COUPLE OF WEEKS AGO AND DID NOT FIND ANYTHING WRONG AND THEN HEARD A LOUD BANG AGAIN ON 1/12/2009 AND TOOK CAR IN TO FIND I HAD TWO BROKEN COIL SPRINGS IN THE REAR. I AM FINDING THIS TO BE A PROBLEM AND WHY DON'T THEY MAKE IT A RECALL. *TR

2004 MERCURY MONTEREY VAN WITH 64,408 MILES, DRIVEN LESS THAN FOUR YEARS, LOST ITS TRANSMISSION AS I WAS DRIVING DOWN THE ROAD. I COULD ONLY COAST TO THE SHOULDER. LUCKILY I WAS NOT INJURED.... *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER'S SIDE TIRE BLEW OUT AND CAUSED THE VEHICLE TO DRIFT TO THE SIDE OF THE ROAD. UPON FURTHER INSPECTION, HE NOTICED THAT THE FRONT COIL SPRING FRACTURED AND PUNCTURED A HOLE THROUGH THE TIRE. THE MANUFACTURER WAS UNABLE TO ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 120,000.

THE UNDER HOOD WIRE HARNESS BURNED UP. THIS CAR HAS 89,000 MILES AND RUNS GOOD. I HEARD THERE WAS A RECALL / TSB #( ONP 99M03) ON THIS CAR BUT FORD WILL NOT HONOR IT BECAUSE THE CAR IS OVER 10 YEARS OLD. I THINK FORD SHOULD REIMBURSE FOR REPAIRS OR BUY BACK THE CAR. THIS IS A DANGEROUS SITUATION AS THE CAR WILL STALL ABRUPTLY AND LOSE POWER STEERING. *TR

FOUND TIRE FLAT ON JAN 5, 2009. CALLED AAA WHO PUT ON SPARE. THEN DROVE TO DEALER. DEALER FOUND TIRE VALVE CRACKED. WE PURCHASED NEW TIRE. ANOTHER VALVE WAS CRACKED IN JULY OF 2008. CALLED AAA AND DRIVER PUT DUCT TAPE ON TIRE VALVE, PUMPED UP OUR TIRE AND WE WENT TO A TIRE PLACE THAT REPLACED OUR CRACKED VALVE STEM. OLD PARTS WERE DISPOSED OF BY DEALER AND OTHER TIRE STORE. WE FIND THIS TO BE A SERIOUS SAFETY ISSUE/PATTERN NOW AND LOOKED AT OUR VALVE STEMS THAT HAVE BEEN RECALLED BY DILL. WE FEEL THERE SHOULD BE A RECALL BY FORD MOTOR COMPANY. *TR

MY NAME IS [XXX] AND I AM A FORMER EMPLOYEE OF THE FORD ASSEMBLY PLANT THAT WAS IN HAZELWOOD MISSOURI. I HAVE BEEN TRYING TO CONTACT SOMEONE TO HELP ME IN A TERRIBLE SITUATION. I BOUGHT A 2005 MERCURY MONTEGO BECAUSE I FELL IN LOVE WITH THE CAR, AND UP UNTIL NOW, NOT ONLY AM I DISAPPOINTED BUT VERY UNSATISFIED WITH MY CAR AND FORD AUTO COMPANY. I WAS DRIVING MY CAR ONE NIGHT AND IT WOULD NOT GO FORWARD, THE MORE I PRESS THE ACCELERATOR THE MORE IT DID NOT MOVE. I HAD TO PULL OVER TO THE SIDE OF THE ROAD. MY CAR WOULD NOT GO INTO FORWARD OR REVERSE. THE NEXT DAY I HAD IT TOWED TO PAUL CREAME FORD TO BE CHECKED. [XXX] CALLED ME BACK AND TOLD ME THAT I NEED A COMPLETE TRANSMISSION AND IT WOULD COST $6,000.00, (BEFORE THEY EVEN CHECKED IT OUT.) I THEN PROCEEDED TO CALL OR WHO I THOUGHT WAS FORD THE MANUFACTURER TO SEE IF THEY WOULD STAND BEHIND THEIR VEHICLE. YES, I AM OVER THE MANUFACTURER WARRANTY BUT ONLY BY 1,763 MILES, IN OTHER WORDS I HAVE 37,693 MILE ON MY CAR. THEY CONTACTED THE DEALERSHIP AND THE DEALERSHIP CONTACT ME, AND TOLD ME THAT WOULD ONLY PAY PART OF IT AND THAT THEY WOULD NOT KNOW THE PRICE UNTIL THEY CHECK THE VEHICLE OUT. A FEW DAYS HAD PASS AND THE DEALER CALLED MY AND SAID, " IT COST $5,500.00 TO REBUILD YOUR TRANSMISSION AND FORD WILL ONLY PAY $3,500." [XXX] ALSO SAID THAT I WOULD BE RESPONSIBLE OF THE REST. I CALLED FORD BACK AND SPOKE TO A SUPERVISOR AND BASICALLY STATED THAT THEY WOULD NOT AND WILL NOT OVER TURN THAT DECISION. I HAVE BEEN TRYING TO CONTACT [XXX] , AND [XXX] BUT HAVE HAD NO SUCCESS. I FEEL THAT MY CAR HAS A MANUFACTURING DEFECT THAT IS THE REASON I NEED A TRANSMISSION AND I ALSO FEEL THAT $5,500 IS A OUTRAGEOUS PRICE TO PAY FOR A TRANSMISSION FOR ANY VEHICLE. MY CONCERN IS THAT FORD WILL NOT OR WONT STAND BEHIND THEIR CARS. I NEED HELP IN GETTING THIS MATTER RESOLVED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 1994 MERCURY TRACER. WHILE DRIVING 25 MPH, THE BRAKES FAILED AND THE CONTACT STRUCK A POLE HEAD ON. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER AND THEY STATED THAT THEY WOULD INSPECT THE VEHICLE. THEY DISCOVERED THAT THE BRAKES WERE FAULTY AND HAD BEEN REPAIRED PRIOR TO THE CRASH. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 94V218000 (AIR BAGS:FRONTAL). THE VEHICLE IS STILL AT THE DEALER AND THEY ARE CHARGING $300 JUST TO INSPECT THE VEHICLE AND $5,400 FOR THE REPAIR. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 67,000.

-DRIVER SIDE SUSPENSION COIL SPRING BROKE. FORTUNATELY THIS WAS WHEN CAR WAS SITTING STILL. COIL PUNCTURED TIRE AND BROKE THE STRUT & SOME KIND OF A LINKAGE. THERE WAS NO WARNING SIGN OF THIS PROBLEM. -REPLACED PARTS INCLUDING PASSENGER SIDE PARTS KNOWING THIS WAS A MATERIAL FATIGUE FAILURE & WOULD EVENTFULLY OCCUR ON OTHER SIDE TOO. -THIS PART IS THE SAME AS ON 2000 & 2001 SABLE THAT ARE NOW COVERED UNDER AN EXTENDED WARRANTY. -THIS IS A SAFETY ISSUE & SHOULD BE A RECALL ITEM ! *TR

TL*THE CONTACT OWNS A 1999 MERCURY SABLE. THE CONTACT STATED THAT THE ROCKER PANELS WERE RUSTED AND ROTTED BEYOND REPAIR. THE ONLY THING HOLDING THE VEHICLE TOGETHER WAS THE ROOF OF THE VEHICLE. SHE NOTICED THE ISSUE AFTER THE VEHICLE FAILED INSPECTION. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE BECAUSE THE CONTACT DID NOT PURCHASE AN EXTENDED SERVICE PLAN. THE FAILURE MILEAGE WAS 135,030.

TRAVELED APPROXIMATELY 120 MILES FROM HOME. UPON ARRIVING AT THE DESTINATION, I NOTICED THE RIGHT REAR TIRE WAS EXTREMELY LOW WITH AS ESTIMATED 10 P.S.I. AIR PRESSURE REMAINING. KNOWING THAT I HAD TWO PREVIOUS TIRE BLOWOUTS ON THIS VEHICLE DUE TO CRACKED VALVE STEMS AND OCCURRING WITHIN THE PREVIOUS 4 MONTHS, I MOVED THE VALVE STEM SLIGHTLY BACK AND FORTH AND NOTICED AIR ESCAPING FROM THE AREA WHERE THE STEM SEATS AGAINST THE ALUMINUM WHEEL. I PUT SOME SOAP BUBBLES AROUND THE STEM AND CONFIRMED THAT AIR WAS ESCAPING FROM A CRACK IN THE VALVE STEM. REFERENCE ODI #'S 10254187 AND 10254189 AS A REFERENCE ON THE PREVIOUS TWO VALVE STEM ISSUES ON SAME VEHICLE. SPARE INSTALLED. VISITED THE TIRE DEALERSHIP WHERE THE FOUR NEW REPLACEMENT TIRES WERE INSTALLED 2 YEARS, 8 MONTHS AND 26,068 MILES PRIOR. NO PUNCTURES, TEARS OR CUTS WERE FOUND ANYWHERE ON THE TIRE TREAD OR SIDEWALL. THE ONLY KNOWN CAUSE OF THE LOW TIRE WAS A CRACKED VALVE STEM IN THE AREA WHERE THE STEM SEATS AGAINST THE ALUMINUM WHEEL ALLOWING AIR TO EXHAUST QUICKLY FROM THE TIRE ONCE THE CRACK PROPAGATED TO INSIDE. A NEW VALVE STEM WAS INSTALLED. THE LEFT REAR TIRE VALVE STEM WAS ALSO REPLACED AT THIS TIME TO AVOID A FUTURE PROBLEM. CRACKED VALVE STEM INFORMATION; TR 413, EHA GERMANY. *TR