MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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1999 MERCURY GRAND MARQUIS- OSHKOSH, WI
WHILE DRIVING PINS IN STEERING COULM BECAME LOSSE AND CAUSED CAR TO SHUT OFF WHILE AT STOP LIGHT HAD TO TOW TO SERVICE SHOP; HAD FOUND COMMON FORD ISSUE WITH LOOSE STEERING PINS IN 1999 MERCURY GRAND MARQUIS SHOULD BE RECALL VERY DANGEROUS TO HAPPEN TO SOME CAST IS $300 PLUS TAX AND TOW I FEEL FORD OUWES ME TO THIS THAT BUILT THIS CAR NOT ME ITS COST AS MUCH AS A DECENT USED CAR TO DAY I WOULD LIKE FORD TO OFFFER ME HELP; WITH THERE PAST ISSUES WITH CARS
Source: NHTSA WEB SITE -
2009 MERCURY MARINER- CHARLOTTE, NC
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED FOUR TIMES WHILE DRIVING. THE CONTACT WAS ABLE TO DRIVE TO HER RESIDENCE AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE STEERING WHEEL FAILED TO STEER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; THEREFORE, THEY DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 MERCURY MILAN- APPLETON, WI
THIS MORNING WHEN GETTING ON FREEWAY, ABS WAS ACTIVATED DUE TO SNOWY WEATHER. AFTER THIS, BRAKES NEEDED TO BE PUMPED SEVERAL TIMES AND THE PEDAL PUSHED NEARLY TO THE FLOOR FOR CAR TO STOP. MADE IT TO WORK AFTER NARROWLY ESCAPING SEVERAL POTENTIAL ACCIDENTS AND SLIDING THROUGH A RED LIGHT DUE TO BRAKE FAILURE. UPON LEAVING WORK, BRAKES WERE STILL NOT FUNCTIONING PROPERLY. THE FAILURE MADE IT IMPOSSIBLE TO STOP PREDICTABLY. ONCE I RETURNED HOME I DECIDED TO GOOGLE THE ISSUE TO SEE IF OTHER MERCURY OWNERS HAVE HAD THIS ISSUE. AS IT TURNS OUT, IT IS A MASSIVE PROBLEM FOR SO MANY PEOPLE. I CANNOT BELIEVE THERE HASN'T BEEN A RECALL YET. AFTER READING SO MANY ACCOUNTS OF ACCIDENTS DUE TO THIS ISSUE I NO LONGER FEEL SAFE DRIVING MY VEHICLE. I DON'T WANT TO START REPLACING PARTS ONLY TO HAVE THE ISSUE CONTINUE ON AS MANY OTHER PEOPLE HAVE REPORTED.
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- BRANCHVILLE, NJ
I BOUGHT THIS CAR USED AS I AM 72 AND CAN'T AFFORD A NEW ONE. I JUST FOUND OUT THE TAIL LIGHT IS OUT AND CALLED THE DEALER AND THEY SAID IT WOULD COST $1200.00 TO REPAIR. IS FORD JOKING WITH THIS KIND OF LIGHT. I GUESS I'LL JUST TAKE TICKETS WHEN I'M STOPPED.
Source: NHTSA WEB SITE -
2009 MERCURY MARINER- DENHAM SPRINGS, LA
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL FAILED TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALL STAR FORD (2586 RANGE PARK DR, DENHAM SPRINGS, LA 70726, (225) 490-7649), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 14V384000 (STEERING). THE FAILURE MILEAGE WAS 111,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2010 MERCURY MILAN- ROME, GA
STEERING ASSIST FAILURE 2010 MERCURY MILAN PREMIER . STARTED THE CAR THEN THE STEERING ASSIST FAILURE INDICATOR CAME ON. FORTUNATELY THE VEHICLE WAS STATIONARY WHEN THIS OCCURRED. MANY VEHICLES HAVE REPORTED THIS ISSUE OCCURRING WHILE MOVING, LOOSING CONTROL. FORD HAS ISSUED RECALLS ON 2011 BUT NOT 2010. SHAME ON FORD AND SHAME ON THE NHTSA FOR NOT REQUIRING FORD TO RECALL ALL VEHICLES REPORTING THIS FAILURE. TOWING AND REPAIR ARE NOW OUT OF POCKET PROBABLY EQUALLING THE VALUE OF THE VEHICLE.
Source: NHTSA WEB SITE -
2009 MERCURY MARINER- CANTON, OH
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING SUDDENLY FAILED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED HOME. THE CONTACT CALLED LIBERTY FORD LINCOLN CANTON (LOCATED AT 1423 TUSCARAWAS ST W, CANTON, OH 44702, 888-694-4553) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AN UNKNOWN RECALL REGARDING THE POWER STEERING, BUT IT HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 MERCURY MARINER- ALBANY, GA
IGNITION SWITCH TEETH MESSED UP CAUSING THE KEY TO NOT TURN CORRECTLY. GAS PEDAL STICKS WHEN IT'S COLD OUTSIDE. IF YOU HIT A SMALL AMOUNT OF WATER IT CAUSES THE VEHICLE TO LOSE TRACTION CONTROL, ABS SYSTEM GOES OUT, AND BRAKES GET REALLY SOFT AND AIR BAG LIGHTS COME ON. TRANSMISSION BOGS OUT WITH 2ND GEAR.
Source: NHTSA WEB SITE -
2006 MERCURY GRAND MARQUIS- SHARPSBURG, GA
AIR BAG LIGHT COMES ON AND BLINKS CODE 3 3 THEN DINGS AN ALARM 5 DINGS X 5 TIMES EVERY 30 MINUTES, LIGHT STAYS ON. I UNDERSTAND CODE 33 OR 34 ARE SEAT BELT PRETENTIONERS THAT ARE KNOWN TO FAIL ON MID 2000'S FORD VEHICLES. MINE IS 2006 GRAND MARQUIS. THIS APPEARS TO BE A DEFECT IN MATERIALS CAUSING A SAFTEY CONCERN FOR MYSELF AND PASSENGERS. THE AIR BAG SYSTEM IS DISABLED UNTIL REPAIRED AND THE REPAIR IS VERY EXPENSIVE. THE VEHICLE HAS NOT BEEN IN AN ACCIDENT AND IT HAS BEEN DIAGNOSED AS A DRIVER SIDE PRETENTIONER HIGH RESISTANCE FAILURE. THE MECHANIC SUGGESTED THEY REPLACE BOTH DRIVER AND PASSENGER SIDE SINCE THE PASSENGER SIDE WILL MOST LIKELY ALSO FAIL SOON ACCORDING TO HIS EXPERIANCE. THIS SHOULD BE RECALLED TO HAVE PRETENSIONERS REPLACED SINCE IT IS A KNOWN DEFECT AND SAFETY HAZARD CAUSED BY FORD PARTS.
Source: NHTSA WEB SITE -
2009 MERCURY MILAN- PITTSBURGH, PA
BRAKES KEEP GOING MUSHY AFTER ABS ACTIVATES, TAKING SIGNIFICANTLY LONGER TO STOP THE VEHICLE. THE ABS ACTIVATES OCCASIONALLY FOR NO REASON ON GOOD DRY ROAD CONDITIONS. ALSO, THE ABS LIGHT GOES ON AND OFF IN DRY CONDITIONS.
Source: NHTSA WEB SITE