MERCURY Complaints

ON CITY STREETS THE POWER STEERING WOULD BECOME DISABLED. THIS WOULD CAUSE THE STEERING WHEEL TO LOCKUP AND BECOME INCREDIBLY DIFFICULT TO MAKE TURNS. THE POWER STEERING WOULD FLICKER ON AND OFF, AND AFTER 2 OR 3 CYCLES A BATTERY ICON ON THE DASHBOARD WOULD LIGHT UP. SEEMED TO OCCUR MORE FREQUENTLY WHEN THE HEADLIGHTS WERE ON. TOOK VEHICLE TO A FORD DEALER AND THEY REPLACED THE ENTIRE STEERING COLUMN EVEN THOUGH THERE IS A RECALL OUT ALREADY THAT IS EERILY SIMILAR. THEY DID NOT PROVIDE INFORMATION AS TO WHY THIS INSTANCE DID NOT QUALIFY FOR THE RECALL EVEN THOUGH THIS WAS SPECIFICALLY ASKED FOR.

THE VERY NEXT MORNING I STARTED MY CAR THE STEERING WHEEL IS VERY HARD&STIFF TO TURN IT'S NOT SAFE TO DRIVE THE VEHICLE THE NIGHT BEFORE THE POWER STEERING SERVICE CAME THROUGH THE DASHBOARD.

THE BRAKE LIGHT CAME ON AND INDICATED "REGEN BRAKES DISABLED". I BRAKED WHEN I CAME TO A TRAFFIC LIGHT AND ENDED UP SKIDDING INTO THE MIDDLE OF AN INTERSECTION. THE LOCAL FORD DEALER ADVISED TO REPLACE THE HCU FOR $5000. THE UNIT HAS 55K MILES ON IT. THIS HAS CONTINUED TO HAPPEN FOR THE LAST 2 YEARS, MOSTLY IN THE SUMMER WHEN IT IS HOT AND HUMID, ALTHOUGH JUST TODAY IT HAPPENED AGAIN (IT WAS 35 DEGREES ALL DAY). I COULDN'T STOP IN TIME AND RAN OFF THE ROAD ONTO THE MEDIAN. SOME ONLINE RESEARCH HAS INDICATED THE PROBLEM IS NOT WITH THE HCU, BUT THE SENSORS (REPLACING THE HCU REESTABLISHES A GOOD CONNECTION WITH THE SENSORS)., BUT THE FORD DEALER KNOWS NOTHING ABOUT THIS FIX BECAUSE IT'S MUCH CHEAPER. SO, I HAVE NO CHOICE BUT TO CONTINUE TO DRIVE THIS TRAIN WRECK AND HOPE I'M NOT IN A SERIOUS ACCIDENT.

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AUTOMATIC DOOR LOCK FEATURE WAS INOPERABLE. ADDITIONALLY, THE DRIVER'S DOOR FAILED TO UNLOCK WHILE USING THE KEY FOB. THE CONTACT WAS ABLE TO LOCK AND UNLOCK THE OTHER DOORS WITH THE KEY FOB. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

ANTILOCK BRAKES ACTIVATED BASED ON WINTER ROAD CONDITIONS. AFTER ACTIVATION, BRAKE PEDAL EXPERIENCES A LONGER DISTANCE TO PRESS IN ORDER TO MAKE THE VEHICLE COME TO A STOP. MULTIPLE TIMES WHILE DRIVING, THE PEDAL NEARLY HAD TO BE AT THE FLOOR BEFORE VEHICLE WOULD COME TO A STOP. THIS RESULTED IN SEVERAL NEAR MISSES AT RED LIGHT INTERSECTIONS WHEN THE VEHICLE SIMPLY WOULD NOT STOP NORMALLY. TOOK THE VEHICLE INTO THE DEALERSHIP AND THEY EXPLAINED IT WAS A FAULTY HCU. THE REPAIR COST WOULD BE CLOSE TO $1000. SINCE THERE IS AN ONGOIJNG INVESTIGATION INTO THESE DEFECTIVE HCU'S, I WOULD APPRECIATE THE NHTSA REQUIRING A RECALL OF THE FUSION AND MILAN HCUS AFFECTED. THIS IS A SAFETY RISK AND SHOULD NOT REQUIRE THE CUSTOMER TO REPLACE THE HCU'S AT THEIR EXPENSE IF THERE IS A DEFECT. A QUICK INTERNET SEARCH YIELDED HUNDREDS OF COMMENTS REGARDING THE LOSS OF BRAKE FUNCTIONALITY IN SIMILAR CIRCUMSTANCES. THIS IS NOT A USER ISSUE.

POWERSTEERING BECOMES LOCKED WHEN PARKED. WHILE THE CAR IS RUNNING, I HAVE TO MANUALLY TURN THE WHEEL ALL THE WAY TO THE L, THEN ALL THE WAY TO THE R, STRAIGHTEN THE WHEELS, SHUTDOWN THE ENGINE, AND THEN RESTART THE CAR. THERE DOES NOT APPEAR TO BE A CAUSE FOR THIS TO HE HAPPENING. MY FEAR IS THAT MY POWERSTEERING WILL FAIL, WHILE DRIVING DOWN THE ROAD. 2011 WAS RECALLED, PLEASE CONSIDER RECALLING 2010. I HAVE BEEN QUOTED $2300 TO HAVE THIS REPAIRED.

MY CAR HAS A ELECTRIC POWER ASSIST SYSTEM CODE AND I CALLED AND FOR MY CAR IT WAS NOT ON THE RECALL EVEN THOUGH THERE WAS A RECALL 14V28400 IN 2014 FOR 2008-2011 MERCURY MARINER FOR THIS PROBLEM. I HAVE NO POWER STEERING NOW

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE DRIVING, THE HEADLIGHTS AND TAIL LIGHTS FAILED TO ILLUMINATE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED A FEW MINUTES UNTIL THE LIGHTS ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE FOLLOWING DAY, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 240,000.

DEFECTIVE PART ON THE STEERING WHEEL WAS REPLACED AT 111,000 MILES, THE VEHICLE IS NOW AT 176,000 MILES AND THE PART NEEDS REPLACED AGAIN. POWER ASSIST MECHANISM. WE HAVE NO POWER STEERING. FORD SAID THEY WON'T REPLACE IT, IT HAD ALREADY BEEN DONE. NEED TO KNOW WHAT TO DO NEXT.

POWER STEERING CONTINUALLY GOES OUT. HAVE ALREADY HAD WORK DONE FOR IT AND STILL GOES OUT. HAVE SEEN RECALL FOR POWER STEERING BUT WAS TOLD BY FORD THAT DOES NOT APPLY TO MY VEHICLE. NOT SURE WHY SINCE VEHICLE IS 2011 MERCURY MILAN AND RECALL 15V340000 ALSO LISTS THIS VEHICLE, BUT VIN DOES NOT SHOW IN RECALL SYSTEM?? NEED TO BE FIXED.. DANGEROUS AND HAZARDOUS TO DRIVE AN INFANT WHEN STEERING INTERMITTENTLY GOES OUT