MERCURY Complaints

I HAVE HAD 6 ACCIDENT WITH THIS CAR. I HAVE ALL THE INFO, REPORTS, TICKETS, REPAIRS AND SO ON. AND THE FILE IS ABOUT 1/2 AND ALL THE MAINTENANCE ON THE UPKEEP. PLEASE CONTACT ME AT MY E-MAIL [XXX]. I AM REALLY LOOKING FOR SOME REIMBURSEMENT ON SOME OF THE EXPENSES THAT HAS INCURRED DURING ALL THIS. I AM ON A FIXED INCOME AND IT WAS A GIFT FROM MY MOM WHEN SHE PASSED AWAY. SHE WANTED ME TO HAVE A SAFE CAR AND THIS CAR HAS BEEN NOTHING BUT UNSAFE. PLEASE HELP ME GET MY MONIES BACK. I HAVE CALLED AFTER EVER ACCIDENT AND NO RESPONSE, AFTER THE SECOND ACCIDENT I WOULD NOT TAKE ON THE EXPRESSWAY AND DO NOT EXCEED OVER 45. MY CAR ALWAYS TOOK THE MOST DAMAGE BECAUSE IT WENT UNDER THE CAR. NO ONE EVER GOT HURT. I KEPT MY DISTANCE AND IT STILL HAPPENED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE INTAKE MANIFOLD WAS LEAKING ANTIFREEZE ONTO THE COIL PACK ON CYLINDER NUMBER EIGHT. THE CONTACT STATED THAT THERE WAS A MANUFACTURER WARRANTY THAT WAS PLACED ON THESE VEHICLES REGARDING THE FAILURE. THE CONTACT SPOKE WITH DAVIS FORD (2111 N MAIN ST, CANTON, IL 61520, (309) 647-1111) AND WAS INFORMED TO CALL THE MANUFACTURER TO HAVE THE VEHICLE SERVICED UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO CALL NHTSA TO ENFORCE THE MANUFACTURER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 133,000.

DRIVING HOME FROM CHURCH, THE "SERVICE POWER STEERING NOW" INDICATOR CAME ON AND THE STEERING IMMEDIATELY BECAME NEARLY INOPERABLE. I'M THANKFUL THAT THERE WEREN'T MANY PEOPLE ON THE ROAD AT THE TIME. IT WAS BROUGHT TO THE ONLY SERVICE PLACE ON ISLAND THAT CAN DIAGNOSE THIS PROBLEM, BUT THEY HAVE A 2-3 MONTH WAITING LIST TO LOOK AT THE VEHICLE. THEY STATED THAT IF THERE WAS A RECALL IN PLACE FOR THE 2010 MERCURY MILAN, THEY COULD DIAGNOSE AND FIX THE VEHICLE. WHY ISN'T THE 2010 MERCURY MILAN INCLUDED IN THIS RECALL - THERE ARE HUNDREDS OF INCIDENTS OF SIMILAR SITUATIONS.

I WAS DRIVING MY 2009 MERCURY MILAN DOWN A DOWNHILL SIDE ROAD ON THE FIRST DAY OF WINTRY ROAD CONDITIONS OF THE 2019 YEAR, AND MY ABS BRAKES ENGAGED AS I HIT SOME ICE. IMMEDIATELY FOLLOWING THIS INCIDENT AND FOR THE NEXT 20 MILES OF HIGHWAY DRIVING, MY BRAKES FELT VERY SPONGY. SPECIFICALLY, DURING MY NEXT BRAKING ATTEMPT AND EACH SUBSEQUENT ONE FOLLOWING THIS ABS EVENT, MY BRAKE PEDAL JUST WENT STRAIGHT TO THE GROUND EVERY TIME I TRIED TO BRAKE. I COULD FEEL THE BRAKES BEGIN TO ENGAGE ONLY AS THE PEDAL HIT THE GROUND, SO I WASN'T COMPLETELY LACKING BRAKES, BUT I ESSENTIALLY HAD VERY LITTLE BRAKING POWER. IN PREVIOUS VEHICLES, I'VE PREVIOUSLY EXPERIENCED AIR IN BRAKE LINES AND A FAILED MASTER CYLINDER, AND THIS DID NOT FEEL LIKE EITHER OF THOSE ISSUES -- LESS BRAKING POWER THAN AIR IN THE LINES AND MORE BRAKING POWER THAN A COMPLETELY FAILED MASTER CYLINDER. I ALMOST WRECKED MY CAR A DOZEN TIMES, EVEN THOUGH I RESERVED MYSELF TO DRIVING TENS OF MILES BELOW THE SPEED LIMIT AND LEAVING LOTS OF ROOM IN FRONT OF ME. I TOOK THE CAR TO THE CLOSEST AVAILABLE GARAGE (A FIRESTONE) WHERE THEY CONFIRMED THAT I HAD FULL BRAKE FLUID AND SO DISMISSED A MASTER CYLINDER LEAK. THEY DID NOT FIX ANYTHING AT THE GARAGE DUE TO UNCERTAINTY ABOUT THE ISSUE AND THE HIGH PRICE TAG TO SEARCH. MUCH LATER THAT DAY, I RETURNED TO MY CAR TO COMMUTE HOME ONLY TO FIND THAT THE BRAKES WORKED AS THEY HAD PRIOR TO THE MORNING COMMUTE. THE ISSUE SEEMED TO HAVE RESOLVE ITSELF. AFTER COPIOUS RESEARCH, I CAME ACROSS THE "EXTENDED BRAKING DISTANCE" INVESTIGATION (NHTSA ACTION NUMBER: EA18002) FOR THIS VERY VEHICLE. MY ISSUE SEEMS TO MIRROR THE ANTILOCK BRAKING SYSTEM (ABS) HYDRAULIC CONTROL UNIT (HCU) PROBLEM DESCRIBED IN THIS INVESTIGATION QUITE WELL. WHY IN THE WORLD IS THIS NOT A RECALL??? MY LIFE WAS IN GRAVE DANGER THE OTHER DAY, AND NOW I'M TERRIFIED TO DRIVE MY CAR. COME ON, NHTSA/FORD!

MY CAR KEEPS SAYING "POWER STEERING ASSIST FAULT". MY WHEEL GAVE OUT SEVERAL OF TIMES WHILE DRIVING ON THE ROAD AND NOW I'M TERRIFIED 😬. IT DID IT AGAIN TONIGHT WHILE I JUST TOOK A SPIN AROUND THE CORNER. I ONLY HAD MY VEHICLE FOR 2 YEARS! PLEASE TELL ME THAT IT'S A RECALL ON THIS VEHICLE

HELLO, I HAVE A 2008 MERCURY MARINER HYBRID. I RETURN FROM WORK ONE EVENING. MY WIFE WAS GOING OUT AND DECIDED TO TAKE DRIVE MY VEHICLE. AS SHE BACKED UP SHE FOUND IT VERY HARD TO TURN THE STEERING WHEEL. THE ELECTRIC POWER STEERING SYSTEM WENT OUT.

DRIVING ABOUT 40 MPH WHEN STEERING ASSIST FAULT INDICATOR CAME ON AND LOSS POWER STEERING. RECALL ON VEHICLE WAS COMPLETED IN 2014 FOR POSSIBLE PROBLEM OF LOSING POWER STEERING. NOW HAVE NO POWER STEERING. TOOK IT TO GARAGE AND MECHANIC SAID THE ELECTRONIC STEERING MODULE WAS FAULTY. THOUGHT THE RECALL IN 2014 WAS TO PREVENT THIS FROM HAPPENING.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE VEHICLE WAS AT A STOP, THE STEERING LOST POWER AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

ON OCTOBER 1ST 2019 I WAS DRIVING ON A MAIN ROAD AND SLOWING DOWN TO TURN RIGHT ONTO MY STREET WHEN I FELT THE ANTI LOCK BRAKES KICK IN. WHEN I WENT TO SLOW DOWN AT A STOP SIGN I REALIZED I HAD LOST BRAKES AND THE PEDAL WAS TO THE FLOOR. I WAS ALMOST TO MY HOUSE SO I WAS ABLE TO PULL IT IN THE DRIVEWAY WITH JUST KNOWING I'D HAVE TO START BRAKING FURTHER AWAY OR USE MY E BRAKE. I HAVE AAA SO THEY CAME AND HAD IT TOWED TO A MECHANIC WHERE THEY STATED THE BRAKES WERE FINE AND COULDN'T FIND ANYTHING WRONG. THEY BLED THE BRAKE LINES AND FLUSHED THEM AND FREED UP BLEEDERS. THEY SAID EVERYTHING WAS WORKING AS NORMAL AGAIN. WELL I WAS DRIVING AGAIN YESTERDAY (NOVEMBER 14,2019)ON THE EXACT SAME MAIN ROAD AND SLOWING DOWN TO TURN RIGHT ONTO MY STREET AGAIN AND FELT THE ANTI LOCK BRAKES KICK IN AGAIN AND ONCE SLOWING DOWN THAT THE STOP SIGN NOTICED THE BRAKES HAD GONE AGAIN. I CALLED UP A MECHANIC WHO STATED THEY WON'T LOOK AT IT BECAUSE WITH IT HAPPENING IN THE SAME MANNER IT SOUNDS LIKE A FORD ISSUE AND THAT IT NEEDS TO BE SEEN AT A DEALERSHIP. THE DEALERSHIP WANTS OVER A $100 TO JUST LOOK AT IT AND CAN'T GET ME IN FOR 5-6 DAYS. I'VE SEEN THAT THIS IS AN ONGOING ISSUE AND ACCIDENTS HAVE OCCURRED AND A RE CALL REALLY NEEDS TO HAPPEN BEFORE SOMEONE DIES FROM THIS. IT'S RIDICULOUS HONESTLY.

WAS BREAKING ON AN ICY SURFACE. ABS WORKED FINE. AFTERWARDS BREAK PETAL WENT ALMOST TO THE FLOOR. NOW BREAK PETAL GOES TO FLOOR IN ORDER TO STOP.