MERCURY Complaints

MY WIFE WAS DRIVING AND TURNING LEFT AT A SLOW SPEED WHEN SHE HEARD A LOUD POPPING SOUND. IT LOOKS LIKE A CHUNK OF ONE OF THE STEERING COLUMN BEARINGS FELL OUT OF THE STEERING COLUMN.

I HAVE SPENT THOUSANDS OF DOLLARS ON THE TRANSMISSION REPAIR AND NO MATTER WHAT I DO THERE ALWAYS A PROBLEM SHIFTING GEARS

REFERENCE TSB 11-10-21, THE CAR WILL SURGE AND TRY TO MOVE FORWARD QUICKLY WHEN AT LOW IDLE AND SLOWLY MOVING AT TIMES WHEN THE CAR IS CLOSE TO ANOTHER CAR SUCH AS PARKING IN A PARKING LOT. IF THE DRIVER ISN'T QUICK-REACTING WITH THE FOOT ALREADY ON THE BRAKE PEDAL, THE AUTO COULD MOVE QUICKLY AND CONTACT THE NEARBY AUTO OR STRUCTURE BEFORE THE BRAKE IS PRESSED STOPPING THE VEHICLE FROM LURCHING/SURGING FORWARD. THERE IS A TSB ISSUED, BUT IT SHOULD BE A SAFETY RECALL DUE TO THE RISK OF CONTACTING ANOTHER NEARLY VEHICLE OR STRUCTURE. IT HAS STEADILY GROWN MORE FREQUENT OVER THE PAST YEAR.

"POWER STEERING ASSIST FAULT" COMES ON WHILE BACKING 2010 MERCURY MILAN OUT OF THE GARAGE LOCKING MY STEERING AND CAUSING THE CAR TO HIT GARAGE (MINOR ACCIDENT, THANKFUL). UPON RESEARCH I HAVE NOTICED THERE HAS A BEEN A RECALL FOR THE 2011-2015 MERCURY MILAN MODELS BUT NOT THE 2010. THERE ARE NUMEROUS COMPLAINTS OF SAME ISSUE AS MY VEHICLE EXPERIENCING THIS PROBLEM WITH THE MILEAGE RANGING FROM LOW TO HIGH. THIS IS A VERY UNSAFE SITUATION TO EXPERIENCE WITH YOUR FAMILY. 2010 MILAN NEEDS TO BE ADDED TO THE 2011-2012 RECALLS. DANGEROUS TO LOOSE CONTROL OF YOUR STEERING WHILE DRIVING, THIS COULD BE FATAL ON EXPRESSWAY SITUATIONS.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE OPERATING THE VEHICLE, THE LOW AND HIGH BEAM HEADLIGHTS WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

WHILE DRIVING THE POWER STEERING JUST QUIT AND THE "POWER STEERING FAULT" COMES ON THE DASH. I HAVE READ A NUMBER OF COMPLAINTS ON THESE FORD ELECTRIC PS ISSUES AND I AM REALLY CONCERNED AS TO WHY THIS HAS NOT BEEN RECALLED BECAUSE IT IS A SAFETY CONCERN WHEN THE FORD IS OPERATED.

MULTIPLE INSTANCES OF MY CAR ACCELERATING WHILE IN A LOWER RPM SUCH AS AT A STOP LIGHT, DRIVE THRU WINDOW AND PARKING LOTS. ESPECIALLY INCREASED INSTANCES WHEN THE AIR CONDITIONING IS RUNNING. THIS ALSO CAUSES THE CAR TO DIE COMPLETELY IN SOME CASES. I HAVE TO TRY TO PULL OVER SOMEWHERE IN ORDER TO PUT THE CAR IN PARK AND RESTART IT. THIS ISSUE WITH THE ACCELERATION IS INCREASING IN FREQUENCY LATELY. I CAN COUNT ON IT TO HAPPEN EVERY SINGLE TIME I HAVE THE AIR CONDITIONER RUNNING AND SOMETIMES WHEN IT IS NOT. PROBLEM HAS OCCURRED HUNDREDS OF TIMES. IT IS VERY DANGEROUS! IF I WERE SLOW TO REACT TO THE ACCELERATION, THE CAR WOULD DEFINITELY RUN OVER A PEDESTRIAN OR HIT ANOTHER VEHICLE! LOCAL FORD DEALERSHIP VEHICLE WAS PURCHASED FROM SAID THEY WERE NOT AWARE OF ANY ISSUE LIKE THIS OCCURRING IN OTHER LIKE MODELS. PLEASE HELP! LAST NIGHT MY HUSBAND AND I WENT THROUGH A LOCAL RESTAURANT DRIVE THRU WINDOW AND WHILE GOING THROUGH THE LINE, THE ENGINE SURGED 5 DIFFERENT TIMES! THESE ARE NOT SLIGHT LITTLE RPM BUMPS, THESE ARE FULL FLEDGED "THE CAR THINKS I AM MASHING DOWN ON THE GAS PEDAL TO OBTAIN SPEEDS OF LIKE 45 MPH" ACCELERATIONS! TODAY I WAS DRIVING AT AROUND 35 MPH WITH THE AIR CONDITIONER ON AND TURNED THE CRUISE CONTROL ON. THE CAR DIED WHEN IT REACHED A DOWNHILL TURN AT THE POINT I WOULD HAVE EXPECTED THE CRUISE CONTROL TO HOLD BACK THE SPEED. OF COURSE THE POWER STEERING WENT OUT WHEN THE ENGINE DIED, SO I HAD TO TRY AND FIND A PLACE TO "FLOAT" INTO IN ORDER TO TURN MY CAR OFF AND RESTART IT. I NEED THIS FIXED VERY BADLY BEFORE MY FAMILY AND I ARE IN AN ACCIDENT. I CANNOT AFFORD TO SPEND THOUSANDS OF DOLLARS AT THE DEALERSHIP HOPING THEY GET THE CORRECT DIAGNOSIS NOR CAN I AFFORD A NEW CAR.

MY 2010 MERCURY MILAN BEGAN TO PULL TO THE RIGHT AFTER ROTATING THE TIRES. THE "SERVICE POWER STEERING NOW" INDICATOR CAME ON AND THERE WAS NO POWER STEERING. THIS IS ABSOLUTELY A SAFETY ISSUE. I TORE MY ROTATOR CUFF TRYING TO STEER THE CAR. FORD IS NOT RECALLING THE 2010 MODEL EVEN THOUGH THE ELECTRIC POWER STEERING COMPONENTS ARE IDENTICAL TO THE 2011 WHICH IS RECALLED. A VERY EXPENSIVE REPAIR, AND DON'T UNDERSTAND WHY 2011 MERCURY MILAN OWNERS ARE MORE VALUABLE THAN 2010 OWNERS.

SEVERAL YEARS BACK, I HAD A NEAR FAILURE OF MY BRAKES WHEN ROLLING DOWN A HILL TOWARD A RIGHT TURN AT THE BOTTOM.( I THINK IN RETROSPECT THAT BECAUSE OF MY HITTING SOME BUMPY PATCHES ON THE TURN LANE THE BRAKES ATTEMPTED TO ACTUATE ABS). I HAD SUFFICIENT BRAKING, PEDAL TO THE FLOOR, TO ROLL TO A STOP. POPPING THE HOOD, I FOUND THE CAP ON THE BRAKES FLUID RESERVOIR WAS AJAR. I REFITTED IT AND FOUND THAT THE BRAKES WORKED NORMALLY. (IN RETROSPECT, I DO NOT BELIEVE THAT A "FAILURE" OCCURRED IN THE RESERVOIR CAP, BUT WAS INSTEAD A CONSEQUENCE OF OTHER MALFUNCTIONS IN THE SYSTEM. SOME TIME LATER, I HAD ANOTHER FAILURE, WHICH NEARLY RESULTED IN A CRASH. I LIMPED TO GARNET FORD, AND HAD REPAIRS DONE, TOTALING ABOUT $1200. THE CAUTIONARY I RECEIVED FROM THE SERVICE REP WAS FOREBODING: REPLACEMENT OF THE MASTER CYLINDER MAY NOT FIX THE PROBLEM. THEY THEN CLAIMED THAT THE REPAIR WAS SUFFICIENT. (IN RETROSPECT, I SHOULD HAVE BEEN AT THE LEAST TAKING THIS ACTION THEN AND THERE: AN AUTOMOBILE WITH ONLY 35,000 MILES ON IT OUGHT NOT HAVE DANGEROUS AND DEFECTIVE BRAKES). LAST MONTH I HAD TO HAVE BRAKES REPAIRED, AS A RESULT OF PROBLEMS STEMMING FROM MY WIFE DRIVING THE VEHICLE, AND EXPERIENCING MUCH THE SAME THING AS HAD OCCURRED TO ME THE FIRST INCIDENT. FRONT ROTORS AND PADS WERE SERVICED, BUT THAT DID NOT FIX THE PROBLEM. NOW MY ABS WARNING LIGHT IS INTERMITTENTLY ON, AND I AM GETTING A ROUGHNESS TO BRAKING AS IF THE FRONT BRAKES ARE WORN DOWN: THEY ARE NOT. I AM RETURNING TO THE MECHANIC WITH THIS PROBLEM. I DO NOT KNOW WHAT THE OUTCOME WILL BE, BUT IT IS SUGGESTIVE OF A BUILT-IN DEFECT, WHICH IS TREMENDOUSLY HAZARDOUS, AND IRRESPONSIBLE OF FORD TO IGNORE THIS DEFECT.

MY 2009 MERCURY MARINER (HAS 56,000 MILES), WITHOUT ANY WARNING, IT JUST SHUT OFF WHILE I WAS DRIVING IT. HAS HAPPENED TWICE. WAS ABLE TO GET THE SIDE OF THE ROAD AND WAS ABLE TO RESTART IT. NO WARNING LIGHTS CAME ON AT ALL. CAR IS AT DEALERSHIP NOW TO HAVE IT CHECKED OUT.