MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERRIN GEAR TOYOTA (6100 INTERSTATE 55 NORTH FRONTAGE RD, JACKSON, MS 39211, (601) 882-0351) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAMARA I JUST LOVE THIS CAR. I DON'T KNOW WHY THEY HAVE TO MAKE CHEAPER CARS AN SMALLER TRUNKS. ANY WAY ON DRIVER SIDE THE AIR BAG LIGHT IS ON. AN AS I'M TRYING TO GET SOMEWHERE. THAN THE BEEPING NOISE STARTS UP RANDOMLY AN IT CAN GET ON YOUR NERVES. BUT IF I TAKE IT TO A DEALERSHIPS I CAN'T AFFORD THEIR PRICES. THANKYOU. OH I LOVE HOW BIG THE TRUNK IS.

ABS BRAKE LIGHT WARNING CAME ON. BRAKES PRETTY MUCH STOPPED WORKING WITHOUT ANY PRIOR WARNING TO THE LIGHTS. HAD TO DEPRESS THE PEDAL ALL THE WAY TO GET BRAKES. VERY UNSAFE. NOW THE BRAKE IS STUCK ON AND THE CAR DOESN'T MOVE. HAVE TALKED TO AND READ ABOUT SEVERAL PEOPLE THAT HAD THE SAME ISSUE. WHY HASN'T THERE BEEN A RECALL YET?

I PURCHASED A 2009 MERCURY MARINER NEW. THERE WAS A RECALL ISSUED 14V284000. THE RECALL INVOLVES THE ELECTRONIC POWER STEERING. THE DEALER CLAIMS THIS MARINER IS NOT UNDER THE RECALL. I SAY IT IS BECAUSE THE SYMPTOMS ARE EXACTLY THE SAME AS SEEN IN THE VIDEO DESCRIBING THE PROBLEM. THIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE POWER STEERING WAS FINE WHEN IT WAS SHUT OFF IN THE DRIVEWAY. THE NEXT TIME IT WAS STARTED THE POWER STEERING DID NOT WORK. I DO NOT KNOW THE EXACT DATE OF THE INCIDENT SO I WILL GIVE AN APPROXIMATE DATE. I SOLD THIS CAR TO MY SON. HE IS NOW THE OWNER.

THE ANTI-LOCK BRICK MODULE HAS STOPPED WORKING. THE PART ALONE IS CLOSE TO $1,200 TO PURCHASE. UPON INVESTIGATING THIS PROBLEM WE FIND THAT IT IS VERY COMMON AND TENS OF THOUSANDS OF FORD BUILT CARS OF THIS VINTAGE HAVE THE SAME ISSUE. WHY HASN'T THERE BEEN A RECALL FOR SUCH A COMMON AND CRITICAL ISSUE?

TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. WHILE DRIVING 70 MPH, THE VEHICLE FAILED TO RESPOND AS THE ACCELERATOR PEDAL WAS BEING DEPRESSED. ALSO, THE RPMS INCREASED TO HIGH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TORQUE CONVERTER WAS STRIPPED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 141,000.

I WAS DRIVING HOME ON A BUSY CITY STREET WHEN I STOP AT A STOP LIGHT TO TURN RIGHT. WHEN I WENT TO ACCELERATE MY MERCURY MOUNTAINEER WHEN IN TO LIMP MODE. AS I INSPECTED THE SUV FOR PROBLEMS I NOTICED THE MY ENGINE/TRANSMISSION WIRE HARNESS WAS BRITTLE AND EXPOSING BARE WIRE AND THAT THE WIRES WERE TOUCHING EACH OTHERS CAUSE THEM TO SHORT OFF THE VEHICLE COMPUTER SYSTEM AND FRYING ELECTRICAL COMPONENTS. IT ALSO CAUSED THE TRANSMISSION TO MALFUNCTION AND SHIFT WRONG WHICH IN TURN CAUSING THE TORQUE CONVERTER TO FAIL AND DESTROY THE TRANSMISSION.

MOUNTING BOLT CONTINUOUSLY UNWINDS AND BREAKS INSIDE PULLEY CAUSING SERPENTINE BELT TO TEAR AND/OR COME UNDONE. SAME BOLT @ LEAST 4(FOUR) TIMES WITHN A SEVERAL MONTH PERIOD. (OCTOBER 2018-MAY 2019)

APPROX. 8 MONTHS AGO CAR DID NOT STOP AFTER APPLYING BRAKES.REPAIR APPROX. $650. NOW 8 MONTHS LATER CAR AGAIN GOES THRU INTERSECTION AFTER APPLYING BRAKES.THIS TIME $260 IN REPAIRS. BRAKES STILL SOFT AND I HAVE NO CONFIDENCE THAT CAR WILL SAFELY STOP WHEN NEEDED.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 60 MPH, THE EXTERIOR LIGHTING, DOME LIGHT, AND ALL OTHER LIGHTING TURNED OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO INVER GROVE FORD LINCOLN (800-730-1765, LOCATED AT 4725 S ROBERT TRAIL, INVER GROVE HEIGHTS, MN 55077) TO BE DIAGNOSED, BUT THE TECHNICIAN WAS UNABLE TO SCHEDULE AN APPOINTMENT RIGHT AWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CHANGED ALL THE FUSES, BUT THE FAILURE RECURRED. THE CONTACT CALLED HASTINGS AUTOMOTIVE AT 651-437-4030 (LOCATED AT 3625 VERMILLION ST, HASTINGS, MN 55033) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.