MERCURY Complaints

AFTER JUST 22000 MILES, THE SEAT WAS STUCK IN THE FULL UP POSITION. I COULDN'T MAKE THE SEAT GO DOWN, AND MY HEAD KEPT HITTING ON THE ROOF. APPARENTLY A CHEAP PLASTIC GEAR BREAKS. FORD WANTED OVER $800 FOR A SEAT TRACK, NOT INCLUDING LABOR. IT DID NOT LOOK LIKE THERE WAS ANY WAY TO REPLACE THIS GEAR MYSELF. I ENDED UP GETTING A SEAT AT A JUNKYARD FOR $150. I SHOULD NOT HAVE HAD TO DO THAT WITH JUST 22000 MILES ON THE CAR. THE SEAT TRACK IS DEFECTIVE, AND APPEARS TO HAVE BEEN REDESIGNED IN 2011 AFTER JUST 1 MODEL YEAR, SO SOMEBODY KNOWS SOMETHING...

OUR VAN WAS DRIVING JUST FINE AND SUDDENLY, WITH NO WARNING AT ALL, WENT INTO NEUTRAL, STOPPING IN AN INTERSECTION. THE VEHICLE ONLY HAS AROUND 88000 MILES ON IT. IT WAS TOWED TO THE DEALER, AND THE LINCOLN DEALER DIAGNOSED THAT THE TORQUE CONVERTER HAD FAILED. I NOTICED FORD HAD ALREADY RECALLED ALL OF THE 2004 FREESTARS AND 2005 MONTEREYS FOR THIS PROBLEM, BUT YET SOMEHOW MY 2006 WITH A SEPTEMBER 2005 BUILD DATE WAS NOT PART OF THE RECALL. SO GUESS WHAT? FORD KNOWINGLY LEFT ME IN AN UNSAFE VEHICLE, AND NOW I'M RESPONSIBLE FOR THE REPAIR BILL. FORD SO VERY CLEARLY KNEW ABOUT THE PROBLEM AND NEVER CORRECTED THE PROBLEM BY THE TIME BY VEHICLE WAS BUILT. NHTSA NEEDS TO ENCOURAGE FORD TO RECALL ALL THE 2006 AND PROBABLY ALL THE 2007S AS WELL. FORD SHOULD BE PAYING FOR MY REPAIR, NOT ME.

TL* THE CONTACT OWNS A 2006 MERCURY MONTEGO. WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT DEPRESSED THE BRAKE PEDAL TO SLOW DOWN, BUT THE VEHICLE FAILED TO STOP. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE VEHICLE FELT AS IF THE VEHICLE WERE ACCELERATING. THE CONTACT STATED THAT THE VEHICLE WAS OUT OF CONTROL. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AT 60-65 MPH AND QUICKLY POWERED OFF THE ENGINE. WHILE THE VEHICLE WAS IN NEUTRAL, THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,300.

IN SEPT 2016, I TOOK MY 2009 MERCURY MARINER IN FOR PROGRAM CODE 13N03 BECAUSE I WAS ONLY EXPERIENCING LOSS OF POWER WHILE DRIVING AND THE CODE P2112 SHOWED UP; I FOUND OUT THE DEALERSHIP CHOSE TO INITIATE THE RECALL 14S05 OF UPDATING THE SOFTWARE IN MY VEHICLE EVEN THOUGH I WAS NOT EXPERIENCING ANY POWER STEERING ISSUES - NO CODES LISTED ON MY INVOICE. FAST FORWARD TO MAY 2019, MY VEHICLE'S ELECTRONIC POWER STEERING HAS WENT OUT AND NOW I CANNOT GET IT FIXED BECAUSE FORD CHOSE TO UPDATE THE SOFTWARE WHEN THE ONLY PROGRAM I WAS EXPERIENCING WAS THE THROTTLE BODY. NOW IT IS MY EXPENSE TO FIX MY ELECTRONIC POWER STEERING INSTEAD OF FORD BECAUSE THEY CHOSE TO DO ANOTHER RECALL EVEN THOUGH NO CODES WERE LISTED. WHEN YOU TAKE YOUR VEHICLE TO A FORD DEALERSHIP, THEY DECIDE TO FIX YOUR VEHICLE HOW THEY WANT TO - SO NOW EVEN THOUGH THE 14S05 RECALL APPLIES TO MY VEHICLE NOW I CANNOT GET IT FIXED BY FORD BECAUSE THEY UPDATED THE SOFTWARE WITHOUT ACTUALLY FIXING THE PROBLEM.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 50 MPH, A LOUD NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO OPERATE. WHEN THE CONTACT SHIFTED INTO FIRST GEAR AND THEN BACK INTO DRIVE, THE VEHICLE WAS ABLE TO OPERATE. THE CONTACT CALLED JENKINS & WYNNE FORD, HONDA, & LINCOLN (2655 TRENTON RD, CLARKSVILLE, TN 37040, (931) 542-4886) AND WAS INFORMED THAT THERE WERE NO RECALLS FOR THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

"TAKATA RECALL" HAVE RECEIVED MULTIPLE TIMES RECALL WARNINGS ABOUT THIS AIRBAG RECALL. I HAVE CALLED THE LOCAL FORD DEALER AT SARATOGA SPRINGS,NY AND THEY REPORTED THEY DO NOT HAVE PARTS TO REPLACE, ON BACK ORDER. WE HAVE CALLED MONTHS AGO ANOTHER DEALER WHO SAID THE SAME THING. WOULD LIKE TO KNOW IF THERE IS A TIME LIMIT ON THIS. WORRIED ABOUT DRIVING CAR.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT CALLED TOWN EAST FORD (18411 LYNDON B JOHNSON FWY, MESQUITE, TX 75150) AND WAS INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

REPLACED THE LCM IN OCTOBER 2014 PER RECALL. REPLACEMENT LCM HAS FAILED ALSO. DPATRICK FORD, EVANSVILLE INDIANA WANTS TO CHARGE $700.00 TO INSTALL A BYPASS WIRING PART. HEADLIGHTS FAIL TO COME ON OR STAY ON. HOLD HIGH BEAM FLASH TO SEE AT NIGHT.

TL* THE CONTACT OWNS A 2007 MERCURY MARINER. WHILE THE CONTACT'S SON WAS DRIVING THE VEHICLE, THE TRANSMISSION SLIPPED AND WENT INTO OTHER GEARS. WHEN THE VEHICLE WAS IN NEUTRAL, IT SHIFTED INTO DRIVE ON ITS OWN. ON ANOTHER OCCASION, THE CONTACT'S SON STATED THAT THE VEHICLE FELT AS IF IT WERE DRAGGING AFTER IT JUMPED. IN ADDITION, "OVERDRIVE" APPEARED ON THE CONTROL PANEL THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TOWED TO ANOTHER INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 152,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 45 MPH, THE CONTACT ATTEMPTED TO BRAKE, BUT THE VEHICLE ACCELERATED. THE CONTACT SHIFTED THE TRANSMISSION INTO NEUTRAL AND THE VEHICLE STOPPED. THE ENGINE CONTINUED TO REV FOR AWHILE AND THEN THE RPMS SLOWED DOWN TO A NORMAL LEVEL. THE CONTACT STATED THAT THE SYMPTOMS DISAPPEARED ON THEIR OWN AND THE VEHICLE OPERATED WITHOUT ANY FAILURES SINCE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 79,000. *BF *TR