MINI Complaints

WHILE DRIVING ON A CITY STREET, I WAS STOPPED IN TRAFFIC. I PULLED OFF IN FIRST GEAR AND THE CAR DIED. SEVERAL OTHER DRIVERS HELPED ME PUSH MY CAR TO A SAFE LOT.I THEN HAD THE CAR CHECKED OUT TO FIND THE TIMING CHAIN BROKE AND RUINED THE ENGINE. I BOUGHT THE CAR THROUGH CAR MAX WITH THEIR PRE OWNED, PRE CERTIFIED PROGRAM. MY CAR NOW HAS 80,000 MILES AS IT HAS SINCE MARCH 10TH 2017. I'M STILL MAKING PAYMENTS AND FULL COVERAGE INSURANCE PAYMENTS ON A CAR I CAN'T DRIVE. DO I HAVE ANY RECOURSE? ARE AUTOMOBILE MANUFACTURERS NOT HELD ACCOUNTABLE. UNDER DIFFERENT CIRCUMSTANCES, I COULD HAVE DIED OR BEEN SERIOUSLY INJURED THAT DAY. THIS IS WIDESPREAD. THERE ARE LITERALLY 100S OF THOUSANDS OF MINI OWNERS WITH THE EXACT SAME ISSUE. THE TIMING TENSIONER BREAKS CAUSING THE TIMING CHAIN TO GIVE WAY. GOD FORBID THIS HAPPENS AT HIGHWAY SPEEDS. ENGLAND HAS RECALLED ALL THEIR MINI COOPERS A REPAIRED THEM. WHAT ABOUT AMERICA! SINCERELY,[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AIRBAGS DID NOT DEPLOY IN ACCIDENT AT 40MPH DUE TO SENSOR FAILURE. DECELERATION WAS EXTREME ENOUGH TO FRACTURE MY BACK AND CAUSE CHEST INJURIES FROM STRIKING STEERING WHEEL. MINI COOPER REARENDED A SUBURBAN TRUCK THAT WAS STOPPED AT INTERSECTION CAUSING ENGINE TO BREAK LOOSE FROM MOUNTS AND HOOD TO CRUMPLE. SENSORS FOR AIRBAGS SHOULD HAVE DEPLOYED AT THE SPEED AND IMPACT.

CAR WENT INTO LIMP GEAR MODE ON FREEWAY, HIGH RPM AT 40 MPH. VEHICLE SHIPPED TO MINI DEALER 05/09/17 SAYING THERE WAS A TRANSMISSION ERROR CODE. DEALER SAID THEY TESTED VEHICLE AND IT WASN'T THE TRANSMISSION IT NEEDED A WATER PUMP AND CYLINDER NEED VALVE COVER. 67,117 MILES ON ODOMETER. ALSO FRONT CV AXLE BOOT LEAKING. HAD REPAIRS DONE ($1692.58) AFTER DISCOUNT. AT TIME OF PICKUP, DEALER ASKED TO KEEP THE VEHICLE A FEW MORE DAYS TO DOUBLE CHECK THE TRANSMISSION. A FEW DAYS LATER THEY SAY YES THERE IS A TRANSMISSION ERROR WITH THE CAR GOING AT HIGHER HIGHWAY SPEEDS AND IT WILL NEED A NEW TRANSMISSION! COST ($9000) I DID NOT HAVE THIS DONE.THE SERVICE ADVISOR TOLD ME THE VEHICLE WAS NOT SAFE TO DRIVE! THIS VEHICLE IS DRIVEN BY MY 16 YEAR OLD DAUGHTER TO AND FROM SCHOOL!

I PURCHASED A BRAND NEW MINI COOPER S IN 2009 W/ STANDARD 3 YEARS OF FACTORY MAINTENANCE AND I LATER ADDED ON AN EXTENDED WARRANTY A FEW YEARS LATER. 2014 I ENTERED INTO A 3 YEAR LEASE ON A BMW. ASIDE FROM MAINTENANCE, THE MINI WAS MOSTLY GARAGED EXCEPT FOR MAINTENANCE UNTIL TH AFTER A MONTH OF DRIVING IT, I HEARD A TICKING SOUND THAT MADE ME THINK IT NEEDED OIL ADDED, DESPITE HAVING ONE ABOUT 2 MONTHS PRIOR. I ADDED THE MINI SYNTHETIC OIL TO THE CAR AND THE TICKING SOUND STOPPED FOR A WEEK OR TWO. THEN IT STARTED RATTLING AND SHAKING SEVERELY WHEN DRIVING LOW SPEEDS OR AT AN IDLE. I CHECKED THE ON BOARD DIAGNOSTIC SYSTEMS, WHICH IS SUPPOSED TO CHECK OIL LEVELS AND THE GENERAL HEALTH OF THE CAR. NO ISSUES CAME UP BUT I STOPPED DRIVING IT BECAUSE I SAW THE OIL LIGHT COME ON, AND I KNOW THAT COULDN'T BE GOOD, ESPECIALLY SINCE OIL WAS ADDED BETWEEN CHANGES. I HAD THE CAR TOWED TO AN INDEPENDENT MINI MECHANIC, THEY TOLD ME THAT THE TIMING CHAIN NEEDED TO BE REPLACED, THERE WERE HOLES IN THE TURBO LINE AND SOME VARIOUS OIL LEAKS. THEIR ESTIMATE WAS ROUGHLY $2500 TO MAKE THE CAR DRIVABLE AGAIN. SPOKE TO MINI CORPORATE, URGED ME TO TAKE IT TO MINI DEALER FOR DIAGNOSTICS SO CORPORATE TO SEE WHAT HELP THEY'D OFFER ME ON THESE ISSUES BECAUSE THEY KNEW THE TIMING CHAIN BELT WAS AN ISSUE AND THEY KNEW THE CAR BURNS THROUGH OIL 50% FASTER THAN THEIR ELECTRONIC SYSTEM AND OWNERS MANUAL SAYS. THEY WERE AWARE OF THIS IN 2008 AND IT AFFECTED SEVERAL MINI COOPERS TO THE EXTENT OF BLOWING OUT THEIR ENTIRE ENGINE. A CLASS ACTION LAWSUIT WAS FILED BECAUSE MINI FAILED TO ISSUE A RECALL, WARN BUYERS, OR NOTIFY CURRENT ONES. THEY EXTENDED THE TIMING CHAIN BELT COVERAGE TO 7 YEARS OR 80K AFTER THE SUIT. MY CAR HAS 73K BUT IT'S 7 YEARS GOING ON 8. THE DEALER CONFIRMED DIAGNOSIS BUT MINI WON'T OFFER ANY HELP ON THE 3-4K REPAIRS. IF THIS HAPPENED 9 MONTHS AGO, THEY WOULD COVER IT.

MY MINI COOPER WAS REAR ENDED, AND I WAS PUSHED INTO ANOTHER VEHICLE VIOLENTLY. NOT A SINGLE AIRBAG DEPLOYED, MY SEAT FULLY RECLINED DURING THE IMPACT, AND MY HEAD REST BROKE OUT OF ITS BASE. DUE TO THE SEVERITY OF THE IMPACT, AIRBAGS SHOULD HAVE DEPLOYED.

TL* THE CONTACT OWNS A 2009 MINI COOPER S US. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT STATED THAT THEY EXTENDED THE WARRANTY ON THE VEHICLE. THE FAILURE MILEAGE WAS 59,000.

HALF ENGINE LIGHT COME ON DURING DRIVING WHILE CHANGE LANE ON THE FREEWAY, AND GOING UP HELL. NOT LOSING POWER TURBO WORKING FINE. DEALER REPLACE VACUUM PUMP BUT NOT FIX THE PROBLEM. HALF ENGINE LIGHT COME OFF WHEN YOU DRIVE FROM PARK WHILE PRESSING THE GAS PEDAL INCREASING RPM TO 15OO, ON THE FREEWAY OR UP ON THE HELL THE HALF LIGHT COME BACK ON. DEALER CAN NOT DIAGNOSE THE PROBLEM.

PASSENGER AIRBAG LIGHT HAS BEEN ON SINCE 2013. MECHANICS TELL ME THAT IT IS A WEIGHT-SENSING MAT ON THE SEAT. MINI RECALLED 2005 MINI'S BUT THIS ONE IS NOT INCLUDED IN THE RECALL. THIS IS A VERY COMMON PROBLEM WITH THIS YEAR FOR THIS CAR.

I PURCHASED THIS MINI COOPER S ON MARCH 16, 2016 AND IT HAD 47,282 MILES ON IT. I ALSO BOUGHT A LIMITED 90 DAY WARRANTY OFFERED BY BUDDY'S AUTO SALES OF SPRINGFIELD, MO. I TRAILERED THE CAR TO PHOENIX WHERE MY SON WAS TO ATTEND A MOTORCYCLE MECHANIC SCHOOL IN OCTOBER. ON OCTOBER 07, 2016 WE UNLOADED IT FROM THE TRAILER AND PARKED IT AT A HOTEL. THE NEXT MORNING MY SON (A CERTIFIED MECHANIC) WENT OUTSIDE TO CHECK ON THE CAR AND THE BRAKE LIGHT WAS ON. ASSUMING SOMEONE WAS IN THE CAR, HE RAN TO IT AND FOUND THAT IT WAS FULL OF SMOKE AND SMELLED OF MELTING WIRES/METAL. HE GOT A PAIR OF PLIERS FROM THE HOTEL AND UNHOOKED THE BATTERY BEFORE THE CAR COULD BURN ITSELF TO THE GROUND. AS SOON AS WE COULD GET A DEALERSHIP ON THE PHONE, WE HAD IT TOWED THERE. THEY INFORMED ME THAT THERE WAS A LARGE RECALL ON BMW POWER STEERING PUMPS AND THEY LOOKED IT UP TO SEE IF MINE WOULD BE COVERED. IT WASN'T. IT COST $3,823.22 TO GET THE CAR BACK AND THEY HAD THE VEHICLE UNTIL OCTOBER 14, 2016, CAUSING ME TO MISS MY FLIGHT HOME. IF THIS IS A WIDE-SPREAD PROBLEM, WHY WASN'T MY MINI COVERED? AFTER HAVING THE POWER STEERING PUMP REPLACED ON MY MINI COOPER S AND FINALLY RECEIVING THE CAR BACK AFTER A WEEK, I DROVE IT FROM TEMPE TO PHOENIX WHERE I WAS STAYING AND HEARD A LOUD POP NOISE AS SOON AS I GOT IT HOME. THERE WAS SMOKE COMING OUT FROM UNDER THE HOOD AND THE CAR WOULDN'T STEER. I CALLED THE DEALERSHIP WHERE I HAD JUST HAD IT REPAIRED AND THEY SAID THAT I WOULD ONCE AGAIN HAVE TO PAY THE TOW BILL TO GET IT BACK TO THEM BUT THAT IF THEY FOUND THAT IT WAS THEIR FAULT FOR NOT FIXING SOMETHING, THEY WOULD REIMBURSE ME FOR THE TOW BILL. AFTER RECEIVING THE CAR FOR THE SECOND TIME, THEY CLAIMED THAT THE POWER STEERING HOSE WAS AN UNRELATED PROBLEM TO THE POWER STEERING PUMP. I HAD TO PAY THE TOW BILL AS WELL AS THE REPAIR BILL.

SEAT BELT ON DRIVER SIDE OF THE CONVERTIBLE WAS ROLLING UP ON ONE SIDE AND NOT PROVIDING ADEQUATE SAFE RESTRAINT. WAS TOLD BY DEALERSHIP THAT I WAS PULLING THE SEAT BELT OUT WITH MY LEFT HAND AND SITTING TOO CLOSE AND THAT I SHOULD BE PULLING THE SEAT BELT OUT WITH MY RIGHT HAND. OWNERS MANUAL DID NOT PROVIDE THIS INFORMATION. CONTACT WITH BMW OF NORTH AMERICA DID NOT RESOLVE ISSUE. WHEN I TOLD THE DEALERSHIP SERVICE PERSON THAT THIS WAS A DESIGN FLAW IF YOU CAN ONLY USE ONE HAND TO PULL THE SEAT BELT AND SIT A CERTAIN WAY, SHE AGREED THAT IT WAS. I TOLD BMW THE SAME WHEN I SPOKE TO THEM TODAY AND TOLD THEM I WAS FILING A FORMAL COMPLAINT WITH THE NHTSA ABOUT THE SEAT BELT DESIGN.