MINI Complaints

View complaints related to MINI. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2013 MINI COOPER
    - Los Angeles, CA

    Repeated experiences of sudden engine operational failure and reduced and/or complete loss of power while driving. The engine malfunction indicator lamp comes on. Car stalls and stops in traffic on the highway and on streets blocking traffic. Will not start again until powered off for periods between 5-15 minutes if at all. -First experienced the issue February 2020 and have intermittently experienced the same issue ever since. -Occurs when driving at a variety of speeds and a variety of fuel levels. -If diagnostics were able to reveal an issue both fuel pumps were noted as the cause on different occasions. The High Pressure Fuel Pump has been the most diagnosed and repaired issue. -Car has been diagnosed by the dealer and 3 independent service repair shops. Dealer stated no recall or existing issue that would cover this problem and have not received any notifications from the manufacture.

    Source: NHTSA WEB SITE
  • 2010 MINI COOPER
    - north babylon , NY

    my passenger airbag lights have been on for months .. cannot remove also my car has been burning oil since i got it

    Source: NHTSA WEB SITE
  • 2015 MINI COOPER
    - Arlington, MA

    Warning light to secure vehicle against rolling when placed in park. Alert of a danger situation.

    Source: NHTSA WEB SITE
  • 2007 MINI COOPER
    - Los angeles, CA

    There is a warning light of airbag. But it havent reported when i purchased by a previous owner and carfax as well

    Source: NHTSA WEB SITE
  • 2020 MINI COUNTRYMAN
    - Fajardo, PR

    225 /45 R19 Uneven wear of the tires. Excessive wear inspite of brand new vehicle, 2 wheel alignments done on the vehicle in an attempt to stop the excessive wear of the tires. The Front right side tire collapsed causing my car to veer into a curb. The other three tires have less than 20% thread and the mileage in the vehicle is only 9000 miles. The vehicle was purchased new In June 2020 and came equipped with the tires. This malfunction and poor manufactured caused not only a financial problem In having to replace all four tires prematurely, but also place my safety and others are risk.

    Source: NHTSA WEB SITE
  • 2005 MINI COOPER CONVERTIBLE
    - Gravette, AR

    My son drives this car and the power steering went out twice on him while driving. I need to get the pump replaced via the recall, but the nearest location is 200 miles from me. It is not safe to drive this car that far and I would have to drop it off and make another trip to pick it up. Towing that far would cost a small fortune. I called every number and was transferred to several people to help with this issue. They say they can not and won't help me till I get the car to a dealership to fix it. One person from Mini told me I might be able to go to a certified mechanic but when I asked the next person they said it had to be a dealership. I spent two days on the phone with several people from Mini and no one was willing to offer a solution. I drive this car to get the recall fixed and something happens and the car wrecks, or worse someone is killed, who would it be on then? No happy about this at all.

    Source: NHTSA WEB SITE
  • 2005 MINI COOPER CONVERTIBLE
    - Gravette, AR

    The contact owns a 2005 Mini Cooper Convertible. The contact received notification of NHTSA Campaign Number: 15V660000 (Steering). The contact stated that while her son was driving at an undisclosed speed, the power steering assist failed. The dealer was made aware of the recall but informed the contact that they do not service recall repairs. The nearest dealer that was able to service the recall repair was located 177 miles away. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unavailable.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2015 MINI COOPER
    - Defiance, MO

    Unable to fill gas as pump repeatedly shuts-off while trying to fill and would even over flow out of the filler neck. Tried 2 different pumps at local QT without luck.. Drove up to local Phillips 66 with exact same issue. Found several other owner with similar issue and found the following Service Bulletin posted on "NHTSA": https://static.nhtsa.gov/odi/tsbs/2015/MC-10147283-9999.pdf My vehicle build date is not covered under this Service Bulletin, however, suffering exact same issue.

    Source: NHTSA WEB SITE
  • 2012 MINI COOPER COUNTRYMAN
    - Folly Beach, SC

    The contact owned a 2012 Mini Cooper S Countryman. The contact stated while she was at a standstill in traffic, she saw smoke exiting from under the hood. The contact stated no warning light was illuminated. The contact was able to park on the emergency lane and exit the vehicle before the vehicle was engulfed in flames. The contact did not sustain any injuries nor seek medical attention. A police report was filed. The insurance company deemed the vehicle a total loss. The vehicle was towed to a towing lot. The contact spoke to the local dealer and made them aware of the failure. The vehicle was not diagnosed. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V248000 (ENGINE AND ENGINE COOLING), however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 180,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 MINI COOPER S
    - Newhall, CA

    The contact owns a 2009 Mini Cooper S. The contact stated that an airbag warning light would intermittently flash on the instrument panel. The contact also stated that the passenger’s side airbag would remain off with or without a passenger seated in the passenger’s side seat. The dealer had been notified of the failure and informed him that there were no recalls on the vehicle. The contact was also informed that there was a 10-year warranty placed on the vehicle for the airbag; however, the 10-year warranty had expired. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 79,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE