MINI Complaints

MY MOTHER WHO OWNS THIS 2012 MINI COOPER HAS SUDDENLY NOW STARTED HAVING ISSUES WITH HER WATER PUMP LEAKING. I TOOK IT TO THE DEALERSHIP AND WAS TREATED WITH THIS RUDE EMPLOYEE BY CHRISTOPHER GUZMAN WHOM HAD A VERY UNPROFESSIONAL AND NO EMPATHY. VERY SHORT WITH RESPONSES AND SARCASM.KEEP IN MIND MY MOTHER IS ELDERLY AND KNOWS NOTHING ABOUT CARS. SO I LOG INTO TO YOUR SITE AND SEE THERE IS A RECALL ON WATER PUMPS BUT MY MOTHER'S IS NOT ONE OF THEM. AND GUESS WHAT HER WARRANTY JUST EXPIRED MARCH 2019. GO FIGURE. SO IF SOMETHING WOULD HAVE HAPPENED TO MY MOTHER BECAUSE OF DEFECTIVE WATER PUMP. AND HOW FUNNY HOW MY MOMS CAR WAS NOT A RECALL. I WOULD QUALIFY FOR THAT ACTION LAWSUIT. HOW DOES A 2012 WATER PUMP JUST GIVE UP WITH VERY LOW MILEAGE 24 000 I WOULD LIKE TO ESCALATE THIS FURTHER AND AN EXPLANATION HOW THIS COULD HAVE HAPPENED!! LOOK AT THE MILAGE!

I WAS DRIVING BEHIND MY GIRLFRIEND WHO WAS DRIVING MY 2016 MINI CLUBMAN, WHEN I NOTICED THE BRAKE LIGHTS APPEARED TO NOT BE WORKING... I TOOK THE MINI CLUBMAN TO THE DEALERSHIP THE NEXT DAY, SHOWED THEM THE PROBLEM AND THE INSPECTOR SAID HE WOULD GET IT FIXED BY THEIR SERVICE TEAM. AFTER THEY HAD IT FOR 24 HOURS, THEY CALLED TO TELL ME THAT THE WAY THE LIGHTS WERE WORKING IS THE CORRECT LIGHT PATTERN FOR THIS VEHICLE. THEY WERE ALSO STUMPED BECAUSE THEY FELT THIS WASN'T THE BEST BRAKE LIGHTING FOR A VEHICLE BUT UPON FURTHER INVESTIGATION THEY DETERMINED THAT ALL MINI COOOPER CLUBMANS HAVE THIS BRAKE LIGHTING. IFEEL THE BRAKE LIGHTS ARE DIFFICULT TO SEE AND WHY ARE THEY SO LOW? WHY COULDN'T MINI UTILIZE THE UPPER BIG RED LIGHTS FOR BRAKE LIGHTS? I WAS DRIVING BEHIND THE MINI IN A TRUCK AND IT WAS DIFFICULT TO SEE THE BRAKE LIGHTS. I THINK THERE SHOULD BE A RECALL AND THEY SHOUDL FIX THIS BRAKE LIGHT ISSUE.

WE KNOW OF TWICE THAT OUR CAR'S POWER STEERING PUMP FAILED WHILE IN MOTION. AFTER BMW WAS FINALLY FORCED INTO A RECALL FOR THE POWER STEERING PUMP FAILURE AND WE RECEIVED A NOTIFICATION, WE TOOK OUR CAR TO CENTURY BMW IN GREENVILLE, SC. THE SERVICE DEPARTMENT CHECKED OUR WORK REGARDING REPLACEMENT PUMP, FAN, ETC. AND DEEMED IT 100% SATISFACTORY. WE SUBMITTED THE PAPERWORK AND INVOICE FOR THE REPAIR AND WAITED (REQUESTED . AFTER 16 WEEKS AND NO REIMBURSEMENT OR NOTIFICATION, WE CALLED AND WAS INFORMED BY THE SERVICE DEPARTMENT MANAGER THAT BMW WOULDN'T PAY US ANYTHING BECAUSE WE DIDN'T USE OEM PARTS. WHY WOULD WE KEEP REPLACING THE PUMP (THIS WAS THE 3RD PUMP THAT WE KNOW OF) WITH A DEFECTIVE ONE (BY ZF) THAT KEPT QUITTING? WE REPLACED IT WITH DORMAN (WELL-KNOWN MANUFACTURER OF QUALITY PARTS) WHICH HAD A LIFE-TIME WARRANTY (LIFE-TIME!) AND WAS MUCH CHEAPER. THE SD MANAGER EVEN SAID THAT SINCE HE'D SEEN SO MANY REPAIRS USING THAT BRAND OF POWER STEERING PUMP HE HAD RESEARCHED THEM AND FOUND NOTHING WRONG WITH THEM. BUT BMW DECIDED THEY WOULDN'T PAY FOR THIS. THERE WAS NOTHING IN THE RECALL LETTER THAT SAID OEM HAD TO BE USED OR THEY WOULDN'T REIMBURSE FOR REPAIRS. I BELIEVE BMW SAW SO MANY DORMAN PUMPS USED THEY KNEW THEY COULD SAVE A LOT OF MONEY BY REFUSING TO PAY. WE FILED A COMPLAINT WITH THE SC DEPT. OF CONSUMER AFFAIRS BUT BMW WOULDN'T ANSWER THEM SO THEY JUST DROPPED IT, LETTING BMW GET BY WITH THIS. WE WERE ONLY REQUESTING $721.04 WHICH IS LESS THAN HALF OF WHAT A REPAIR SHOP WOULD HAVE CHARGED. CAN YOU DO ANYTHING ABOUT THIS? WE FILED THE COMPLAINT WITH SC CONSUMER AFFAIRS IN DECEMBER OF 2017, TOOK THE CAR TO BMW IN MAY OF 2017 SO THIS HAS BEEN GOING ON FOR A WHILE. HAVE OTHER OWNERS HAD THIS PROBLEM? HAS A LAWSUIT BEEN STARTED AGAINST BMW?

WHEN SITTING IN DRIVERS SEAT ( I AM 5FT. 1 IN TALL) AND THE CONVERTIBLE TOP IS OPEN, I CAN NOT SEE THROUGH THE REAR VIEW MIRA BECAUSE THE CONVERTIBLE TOP FOLDED IS BLOCKING MY VISION. MY SEAT IS AT HIGHEST POSITION. JUST AS POINT OF REFERENCE I HAD A 2012 MINI CONV. AND THIS WAS NOT A PROBLEM. BECAUSE OF THIS I HAD TO TAKE THE CAR BACK TO THE DEALER AND GET ANOTHER VEHICLE WHICH COST ME IN EXCESS OF $5000 AS MY 3 DAY OLD CAR WAS CONSIDERED USED WITH 91 MILES ON IT. MY HUSBAND WHO IS 5'9" TALL TRIED IT AND HAD SOME VISIBILITY BUT VERY LIMITED. THIS IS A DANGEROUS THING AND SHOULD HAVE BEEN CORRECTED BY MINI. EITHER THE MECHANISM OR THE FABRIC USED HAS TO BE CHANGED TO ALLOW THE TOP TO RETRACT OUT OF SIGHT. THIS DOES NOT MATTER IF YOU ARE MOVING OR STANDING STILL, AND COULD CAUSE THE DRIVE TO EASILY HAVE AN ACCIDENT BECAUSE THEY CAN'T SEE WHAT IS BEHIND THEM.

PASSENGER SEAT SENSOR FAILURE. THIS SEEMS LIKE A VERY COMMON PROBLEM ON THESE CARS. OF COURSE, THERE IS A RECALL ON PREVIOUS YEARS

AIRBAG AND SEATBELT WARNING LIGHTS COME ON FOR PASSENGER SEAT AND WILL NOT TURN OFF. IT INDICATES THAT THE PASSENGER AIRBAG WILL NOT ACTIVATE IN THE EVENT OF AN ACCIDENT WITH AN OCCUPANT IN THE PASSENGER SEAT. FRONT PASSENGER WILL NOT HAVE AIRBAG PROTECTION IN THE EVENT OF A CRASH.

THE PASSENGER AIRBAG WARNING LIGHT INDICATING THE PASSENGER SIDE AIRBAG IS DISABLED EVEN IF PASSENGER IS SEATED. OUR MECHANIC TELLS US THE ON-BOARD COMPUTER SYSTEM NO LONGER RECOGNIZES THE PASSENGER FRONT AIRBAG SENSOR. CONSEQUENTIALLY, THE AIRBAGS ARE BEING DISABLED ON BOTH PASSENGER AND DRIVER SIDE OF THE CAR.

PASSENGER SIDE AIRBAG SEAT MAT IS DEFECTIVE. JUST STOPPED WORKING. COST TO REPLACE IS OVER $2000. SO, THE WARNING LIGHT FOR DEFECTIVE AIRBAG SENSOR REMAINS ON.

THE HORN NO LONGER WORKS UNLESS YOU PRESS IT REALLY HARD AND IN CENTER OF STEERING WHEEL.

WHEN YOU TURN WHEEL LEFT OR RIGHT IT MAKES A NOISE AND IT'S VERY HARD TO TURN. SO I THINK IT'S THE STEERING: ELECTRIC POWER ASSIST SYSTEM. RECALL ID # 240625.