SUZUKI Complaints

THIS IS A SAFETY ISSUE AND I HAVE TRIED WORKING WITH SUZUKI CORP. AND MY LOCAL DEALER. THEY BOTH SAY I HAVE TO REPLACE IT AT $1,000. NEW SEAT OR A USED ONE( WHICH I DO NOT WANT) FOR $450.00. I AM ON DISABILITY AND CANNOT AFFORD A SEAT. IT SHOULD BE UP TO SUZUKI TO REPLACE THIS AT NO CHARGE BECAUSE OF A MECHANICAL DEFECT. I LOVE MY SX4 AND I AM VERY UPSET THAT THEY WILL NOT REPLACE THE SEAT. *TR

THE LIGHT FOR THE AIRBAGS DRIVER AND PASSENGER CAME ON, THEN WENT OFF, 1 WEEK LATER THEY CAME ON AND STAYED ON. THEY GAVE ME ALL KINDS OF EXCUSES, EX- "SOMEONE MUST HAVE NOT BEEN SITTING ON THE SEAT PROPERLY!!!!!!!! WE WENT AROUND FOR ALMOST A YEAR. THEN THEY SAID WELL THE MILEAGE IS OVER!!!!!!!!!! THEN L THREATENED TO CONTACT YOU. THEY SAID SUZUKI AUTHORIZED THEM TO ONLY CHARGE ME 50% OF THE FEE. L FIND THAT STRANGE ESPECIALLY AFTER THEY TOLD ME ALL THE OTHER THERE WAS NOTHING THEY COULD DO, NOW OFFER ME 50% HMMM, THAT SHOWS ME THERE IS A PROBLEM. L AM INCLUDING A COPY OF A REPORT THAT THERE HAVE BEEN 31 COMPLAINTS ON THE SAME THING.IF WE GET IN AN ACCIDENT THE BAGS WILL NOT WORK. PUTTING OUR LIVES AT RISK. CAN L SUE THEM. THEY NEED TO FIX THIS BEFORE SOMEONE DIES. ONE OF THE REPORTS STATE A MAN WENT THROUGH(HE IS ALIVE) HIS WINDSHIELD BECAUSE THE BAG DID NOT DEPLOY. CAN YOU HELP. *TR

AT ABOUT 9500 MILES, MY BIKE STARTED FALLING BACK INTO NEUTRAL FROM 2ND GEAR. WHEN ENTERING TRAFFIC THIS IS A SERIOUS HAZARD, BEING THAT 2ND GEAR BRINGS YOU UP TO HIGHWAY SPEED. ALSO WHEN MAKING LONG TURNS AND THE BIKE DROPS INTO NEUTRAL , ITS POSSIBLE TO FALL OR DROP THE BIKE DO TO INSTANT DECELERATION. *TR

MY 2008 SUZUKI RENO HAS OVER 100,000 MILES AND I FIRST EXPERIENCED SYMPTOMS SOMETIME IN JUNE 2010 ONLY A YEAR AFTER I BOUGHT IT. AT FIRST IT WAS JUST THAT THE CAR SEEMED TO HAVE TROUBLE ACCELERATING FROM A STOP (LIKE AT A TRAFFIC LIGHT) AND THE CHECK ENGINE LIGHT CAME ON. AFTER THAT THE SYMPTOMS GOT INCREASINGLY WORSE. IT WOULD INTIALLY HAVE THE SAME SYMPTOMS AS LISTED ABOVE, THEN IT WOULD GET BETTER AND THE CHECK ENGINE LIGHT WOULD TURN OFF. THEN I STARTED GETTING THE PERIODIC CLUNK AND SCRAMBLED GEAR DISPLAY LIKE ALL THE GEARS WITH A LINE THRU IT ON THE DASH. I TOLD MY HUSBAND WHO CAN WORK ON OLDER MODEL CARS AND HE DROVE IT AROUND THE BLOCK WITH NO PROBLEM, THEN HE WAS IN THE CAR WITH MY GOING DOWN THE INTERSTATE AND IT DID IT AND ALMOST MADE THE CAR COME TO A COMPLETE STOP FROM ALMOST 70MPH WITH VEHICLES BEHIND US. I CALLED THE SERVICE DEPARTMENT WHERE I GOT IT AND THEY SAID THAT IF THE LIGHT WASN'T STAYING ON ALL THE TIME, THEN THERE WASN'T ANYTHING THEY WOULD BE ABLE TO DO BUT THAT IT DIDN'T SOUND LIKE IT WOULD BE COVERED UNDER WARRANTY. I HAVE HAD NOTHING BUT PROBLEMS WITH MY 2008 RENO SINCE IT REACHED 70,000 MILES. I'VE KEPT UP ON MY MAINTENANCE. ALSO BOTH OF MY AIRBAG LIGHTS STAY ON ALL THE TIME, THE PASSENGER LIGHT STAYS ON AS IF NO ONE IS SITTING IN IT EVEN WITH A 200 POUND PERSON SITTING IN THE SEAT. THE CAR HASN'T BEEN IN ANY ACCIDENTS TO MAKE THEM NOT READ RIGHT. *TR

I WAS DRIVING ON FLAT PAVED ROAD AT APPROXIMATELY 30 MILES PER HOUR WHEN THE SUBFRAME SNAPPED ON THE RIGHT FRONT PASSENGER SIDE OF THE VEHICLE CAUSING THE VEHICLE TO IMMEDIATELY JERK RIGHT WITH SUBSTANTIAL FORCE. I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE WITH THE STEERING WHEEL DUE TO DRIVING AT A LOW SPEED BUT THE CAR WAS PULLING VERY HARD TO THE RIGHT AND THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO STEER. I DROVE APPROXIMATELY ONE HALF MILE TO A SPOT WHERE I WAS ABLE TO PULL OVER SAFELY, I NOTICED THE SUBFRAME WHICH CONNECTS THE FRONT RIGHT PASSENGER WHEEL TO THE BODY HAD RUSTED SEVERELY AND BROKE APART, IT WAS SO BAD THE MATERIAL WAS CRUMBLING. IF THE CAR WAS TRAVELING AT A HIGH RATE OF SPEED A TERRIBLE ACCIDENT WOULD HAVE ALMOST CERTAINLY OCCURRED. A SEARCH ON THE INTERNET CITES HUNDREDS OF SIMILAR INCIDENTS FOR THIS EXACT SAME PROBLEM RECALLS WERE MADE ON SUBSEQUENT YEARS BUT NOT ON THIS MODEL YEAR DESPITE THE EXACT SAME PROBLEM WITH THE SUBFRAME. *TR

I HAVE BEEN A LOYAL SUZUKI OWNER SINCE 1993. I HAVE NEVER HAD A MAJOR REPAIR ON ANY SUZUKI, UNTIL NOW. THE AIRBAG SENSOR IN THE PASSENGER SEAT HAS FAILED. THE LIGHT STARTED TO APPEAR INTERMITTENTLY A FEW MONTHS AGO. MY CAR IS NOW IN THE SHOP AND THE DIAGNOSIS IS OFFICIAL. I NEED A NEW AIRBAG SENSOR --- AND THE ONLY WAY TO GET ONE IS TO BUY AN ENTIRE NEW SEAT. MY DEALER?S EARLY ROUGH ESTIMATE IS ABOUT $800 FOR THE SEAT AND ABOUT $200 FOR THE INSTALLATION. AFTER SEARCHING THE INTERNET, $1000 IS CONSISTENT WITH WHAT OTHER PEOPLE ARE BEING ASKED TO PAY. MY INTERNET SEARCH HAS ALSO SHOWN THIS IS AN EXTREMELY COMMON FAILURE. I REQUEST THAT THE NTSB CONSIDER A RECALL FOR THE FOLLOWING FOUR REASONS: 1)THIS PROBLEM IS WIDESPREAD AND WARRANTS A RECALL. 2)THIS IS AN OBVIOUS DESIGN FLAW AND WARRANTS A RECALL. 3)THE BASIC SAFETY FEATURES ARE COMPROMISED, WHICH WARRANTS A RECALL. 4)THE REPAIR IS PROHIBITIVELY EXPENSIVE (7% OF THE PURCHASE PRICE) WHICH WARRANTS A RECALL. JUST IN CASE I AM BEING TOO SUBTLE, I BELIEVE THAT THE CAR SHOULD BE RECALLED, AND THAT CUSTOMERS BE REIMBURSED IF THEY HAVE PAID FOR THE REPAIR. A RECALL IS A MUCH BETTER OPTION THAT A CLASS ACTION SUIT SINCE THAT WILL TAKE TOO MUCH TIME. MY BIGGEST CONCERN IS THAT THE DESIGN OF THE PART PRECLUDES AN EASY REPAIR. IT WOULD BE MUCH MORE AFFORDABLE IF THE SENSOR COULD BE REPLACED WITHOUT REPLACING THE ENTIRE SEAT. THE $1000 + PRICE TAG WILL PREVENT PEOPLE FROM MAKING THE REPAIR. IN REALITY, THERE ARE TWO DESIGN FLAWS; 1) THE FAULTY SENSOR AND 2) THE WAY THAT THE SENSOR IS INTEGRATED INTO THE SEAT. AS A RESULT OF MY DIRECT CONTACT WITH SUZUKI, THEY HAVE OFFERED TO PAY FOR THE PART IF I PAY FOR THE INSTALLATION. THIS MAKES THE REPAIR AFFORDABLE, BUT WHAT ABOUT PEOPLE WHO AREN'T WILLING TO APPEAL TO THE COMPANY. PLUS, IF THEY ADMIT THAT THE PART IS DEFECTIVE WHY AM I REQUIRED TO PAY FOR INSTALLATION? *TR

THE MOTORCYCLE RAN GREAT BUT ALWAYS MADE A GRINDING NOISE WHEN SHIFTING INTO SECOND GEAR. NEAR THE END OF MY FIRST YEAR OF OWNERSHIP IT STARTED SLIPPING OUT OF SECOND GEAR INTO NEUTRAL UNDER LOAD. THE FIRST TIME IT HAPPENED TO ME UNDER ACCELERATION IN TRAFFIC. I WAS TOLD BY THE DEALER THAT SECOND GEAR HAD NOT FULLY ENGAGED AND THAT I HAVE TO "SHIFT HARDER" TO FULLY ENGAGE SECOND. OVER TIME IT BEGAN HAPPENING MORE FREQUENTLY AND UNDER LESS LOADS. I DIDN'T HAVE ANY MONEY TO PAY FOR SOMEBODY TO LOOK AT IT, SO I HELD OFF AND STARTED JUST SKIPPING SECOND ALTOGETHER AND SHIFTING IT TO THIRD FROM FIRST. AFTER SOME INVESTIGATION INTO MY ISSUE, I HAVE FOUND MANY PEOPLE HAVE HAD THE SAME ISSUE. BE AWARE THAT THE SUZUKI M109R SECOND GEAR COULD QUIT ON YOU. IT'S GOING TO COST ME ABOUT $3500 TO GET MINE FIXED. SUZUKI IS NOT OFFERING ME ANY GOOD WILL. *TR

I HAVE A 2010 SUZUKI SX4 AND HAVE HAD 2 FAILURES OF THE TIRE PRESSURE SYSTEM MONITORS IN LESS THAN 2 MONTHS. BOTH TPSM VALVES HAVE FRACTURES/CRACKS LEADING DOWN THE THREADING OF THE VALVE ALLOWING AIR TO LEAK. THE FIRST FAILURE WAS IN DEC 2011 AND RESULTED IN A FLAT WHILE PARKED IN A GARAGE. THE SECOND FAILURE WAS FOUND WHEN I NOTICED THE FRONT RIGHT TIRE WAS AT 15 PSI. ONCE AGAIN THE TPSM VALVE WAS CRACKED LENGTH WISE. THERE IS DEFINITELY A PROBLEM IT APPEARS IN THE MANUFACTURING OF THESE VALVES BY SCHRADER ELECTRONICS. INFO ON THE TPSM VALVE: PART NO: 43130-54J2 FCC ID: 2546A-SUZ3MA4 SCHRADER ELECTRONICS BARCODE: *09754328* AND *09754116* I'M HAVING PROBLEMS GETTING THIS ISSUE RESOLVED BY THE DEALERSHIP ON A VEHICLE THAT IS ONLY 1 YEAR 4 MONTHS OLD AND I HAVE EXTENSIVE PLATINUM WARRANTY. THIS IS A HUGE SAFETY ISSUE FOR ME AND MY FAMILY. A SUDDEN FAILURE BY THE REMAINING VALVES COULD LEAD TO SERIOUS INJURIES OR DEATH AS WAS THE CASE IN 2008 TPSM VALVE FAILURES. THIS NEEDS TO BE SERIOUSLY LOOKED INTO CLOSELY. NOTE: I HAVE HAD THE TWO FAULTY VALVES REMOVED AND REPLACED WITH RUBBER VALVES IN THE MEANTIME. *TR

AIRBAG LIGHT CAME ON IN DASHBOARD AREA. INDICATOR LIGHTS FOR PASS AIRBAG PASSENGER SEAT AND DRIVER SEAT COMES ON AND OFF INTERMITTENTLY. TOLD THIS IS A PROBLEM WITHIN THIS CAR TYPE AND WILL OCCUR COSTS OF BETWEEN 1000-1600.00 FOR REPAIR. THIS INDICATOR MEANS I HAVE INADEQUATE AIRBAG PROTECTION AND A FAILURE WITHIN THE SEAT SENSOR. THIS IS A SAFETY CONCERN AND NEEDS A RECALL FROM SUZUKI. *TR

AIR BAG INDICATOR LIGHT CAME ON AND CLOCK STOPPED WORKING-MECHANIC STATED THERE IS A PROBLEM WITH THE PASSENGER SEAT SENSOR IN THIS MODEL-THEY WANTED $100 TO PUT ON COMPUTER TO VERIFY AND IT WOULD BE $2000 TO REPAIR-IF GOV MANDATES AIR BAGS IN VEHICLES IT SHOULD MANDATE A RECALL IF THERE IS A KNOWN PROBLEM-I HAVE RESEARCHED AND OTHER XL-7 OWNERS HAVE SAME PROBLEM AROUND THE SAME MILEAGE-HE ALSO STATED THE AIR BAGS MAY NOT WORK IN A CRASH-I HAVE A 98 DODGE WITH AIR BAGS WITH OVER 125,000 MILES WITH NO PROBLEMS WITH SENSORS-IT WOULD BE NICE IF OUR GOV. WOULD STEP UP AND MAKE THE COMPANY REPAIR THIS PROBLEM DUE TO SAFETY-IF IT DEALT WITH THE ENGINE/BRAKES ETC. I WOULD NOT HAVE A PROBLEM BUT WHEN SOMEONE SITS ON A SENSOR AND THERE IS MALFUNCTION IT APPEARS TO BE DEFECTIVE EQUIPMENT ON THEIR PART. *TR