THOR MOTOR COACH Complaints

brand new vehicle, first trip, what appears to be a break pads lock up, smell rubber first, got signal from another driver to pull over. When we got home got recall notice 21S17 with specific instructions to get back to dealer for service, but dealer does not have parts and told me not to come for the interim service until parts arrived, not sure if it is related, but recording the event here. Spent all day on the computer with live chat and a couple of phone calls, but not really any help from Ford.

The Hehr-Lippert windows installed on this Thor motorhome have a design flaw where the adhesive between the outer glass and mounting frame becomes weak when expose to the sun/heat and can fly off the coach at speed and become a trajectory. The Hehr-Lippert side windows installed on this Thor motorhome in the driver and passenger areas can fog between the glass causing poor side and mirror visibility.

2021 Thor Delano Model RW. Consumer stated that while driving the windows vibrate swiftly opens and closes slightly. *LD THE CONSUMER STATED THE DEALER WAS MADE AWARE OF THE FAILURE WHO REPLACED THE WINDOW CRANK MECHANISM. THE FAILURE PERSISTED.

Windshield wipers stopped working during a rainstorm. The passenger side was stuck below the windshield and caused the driver side to also stop operating.

The 2021 Thor Windsport would not start. The batteries were tested and had sufficient power to start the motorcoach. The motorcoach was towed to the dealer, Camping World in Berkley Massachusetts. The technician(s) replaced the batteries and attempted to start the motorcoach at which time sparks and there is evidence of fire as burnt wiring and electrical components are viewed in the battery compartment. The technician(s) used rocks and dirt to extinquish the fire. No one was injured. Thor has several other recalls regarding batteries and fire risk yet the 2021 Windsport is not included. Our motorhome at this point is unusable.

IN DECEMBER 2020 WE HAD JUST RETURNED FROM A 2 WEEK TRIP WHEN I NOTICED EXTENSIVE WATER DAMAGE UNDER THE MATTRESS OF THE REAR BED. UPON FURTHER INSPECTION, I PULLED THE MATTRESS BACK AND THERE WAS A INCH GAP BETWEEN THE BACK EXTERIOR WALL AND THE BED FRAME. THE GAP WAS COMPLETELY THROUGH TO THE GROUND BELOW. SO WE TOOK THE UNIT THE THE LOCAL CAMPING WORLD FOR REPAIR (ASSUMING IT WOULD BE UNDER THE EXTENDED WARRANTY WE PURCHASED) AND IT WAS FOUND THE THE UNIT WAS NEVER PROPERLY SECURED TO THE FRAME AND FASTENING POINTS. THE ENTIRE UNIT HAD SLID BACK OFF THE FRAME MORE THAN 1 INCH. THIS SHIFTING HAS LEFT SEVERAL GAP ALLOWING WATER TO NOT ONLY ENTER THE BACK BED AREA BUT THE ENTIRE BUNK ABOVE THE DRIVER/PASSENGER SEATS. THERE WAS VISIBLE MOLD PRESENT UNDER THE CUSHIONS AS A RESULT OF ALL THE MOISTURE/WATER. THE INTERIOR DOORS/CABINETS, DRAWERS AND REFRIGERATOR WILL NO LONGER CLOSE/OPEN PROPERLY AS THEY ARE NO LONGER ALIGNED. WHEN CAMPING WORLD SENT THE IMAGES AND REQUEST FOR REPAIR, THOR COMPANY DENIED ALL THE REPAIR WORK WITH THE EXCEPTION OF 6 HOURS OF LABOR. THE ESTIMATED REPAIR IS > $10,000 AND THE SERVICE DEPARTMENT CONTACT AT CAMPING WORLD CLAIMS IF THEY FIX THE SMALL ISSUES BUT DO NOT ADDRESS THE UNIT NOT BEING SECURED TO THE FRAME IT WILL ALL COME LOOSE. THOR HAS PLACED MY FAMILY AT RISK FOR INJURY AND POSSIBLY DEATH BY ALLOWING A UNIT TO LEAVE THEIR FACILITY NOT PROPERLY BUILT/SECURED TO THE FRAME AND FASTENING POINTS. I HAVE REQUESTED A THOR REPRESENTATIVE COME TO CAMPING WORLD TO ASSESS THE UNIT AND INITIALLY THEY SAID THEY WERE GOING TO BUT THAT HAS NOT HAPPENED. I HAVE BEEN WITHOUT MY UNIT FOR 4 MONTHS AS IT SITS WAITING FOR REPAIR. THOR WILL NOT TAKE RESPONSIBILITY FOR THE ISSUES AND SAY THAT IT "IS OUT OF WARRANTY" AND IRONICALLY THE EXTENDED WARRANTY DOES NOT COVER "WATER DAMAGE".

MOTORHOME CAME OUT OF PARK AND BEGAN TO ROLL DOWN PRIVATE DRIVEWAY UNEXPECTEDLY AFTER THE SHIFT LEVER WAS PULLED DOWN WITHOUT THE KEY IN THE IGNITION OR THE BRAKES APPLIED. OWNER WAS ABLE TO GET INSIDE AND APPLY BRAKES PREVENTING ANY DAMAGE TO PROPERTY OR LIFE.

THIS IS A FORD E350 CHASSIS IN A 2021 THOR AXIS MOTOR COACH. A SERVICE ADVANCETRAC MESSAGE ALONG WITH A CURVY HIGHWAY SYMBOL COMES ON WHILE DRIVING STEADY. WHEN I SHUT THE ENGINE DOWN AND RESTART, IT CLEARS.

WHEN WE RESTARTED THE ENGINE OF OUR MOTOR COACH AFTER FUELING, THE AWNING AUTOMATICALLY EXTENDED. IT IT NOT SUPPOSED TO BE POSSIBLE TO EXTEND THE AWNING WHILE THE ENGINE IS ON. WE WERE ALSO TOLD THERE IS A SAFETY FEATURE THAT WILL NOT ALLOW THE VEHICLE TO DRIVE WITH THE AWNING EXTENDED. WHEN WE PULLED OUT OF THE FUELING LANE, THE AWNING CAUGHT THE PUMP AND DAMAGED IT.

THE RADIO (AND CAMERA SYSTEM) HAD BEEN ACTING STRANGELY AND MY CIGARETTE OUTLETS STOPPED WORKING WHILE I WAS DRIVING. I STOPPED FOR THE NIGHT AND HAD PARKED AND CONNECTED THE RV TO THE CAMPGROUND POWER. ABOUT 10 MINUTES AFTER PARKING AND HOOKING UP I STARTED TROUBLE SHOOTING THE LOSS OF POWER TO THE CIGARETTE LIGHTERS. I CHECKED THE FUSE AND DID NOT SEE ANY VISIBLE FAILURE OF THE FUSE BUT DECIDED TO TRY A BRAND NEW FUSE JUST IN CASE. AFTER REPLACING THE FUSE FOR THE CIGARETTE LIGHTERS, A FIRE STARTED IN THE AREA OF THE RADIO AND CIGARETTE LIGHTERS. WHILE TRYING TO USE A FIRE EXTINGUISHER TO PUT OUT THE FIRE BY SPRAYING UP FROM UNDER THE DASH, THE RADIO FELL INTO THE DASH. I THEN SPRAYED WHAT WAS LEFT OF THE FIRE EXTINGUISHER INTO THE RADIO OPENING. I WAS UNABLE TO PUT THE FIRE OUT AS I NOTICED A GLOW IN THE DASH STILL TO THE DRIVERS SIDE OF THE RADIO OPENING. AT THAT POINT I EVACUATED THE RV AND CALLED 911. THE RV BURNED DOWN AND IS A TOTAL LOSS.