THOR MOTOR COACH Complaints

TL* THE CONTACT OWNS A 2013 THOR HURRICANE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE BATTERY POWER HAD DRAINED. THE CONTACT INDICATED THAT THE VEHICLE WAS REPAIRED IN JULY OF 2017 PER NHTSA CAMPAIGN NUMBER: 13V265000 (ELECTRICAL SYSTEM) TO REWIRE THE BATTERY CONTROL CENTER. THE CONTACT INDICATED THAT THE FAILURE WAS CAUSED BY THE INFORMATION LISTED IN THE RECALL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 13,000. THE VIN WAS INVALID. *TT*JB

TL* THE CONTACT OWNS A 2018 THOR CHATEAU. THE CONTACT STATED THAT THERE WAS AN INTERNAL MALFUNCTION REGARDING THE HIGH POWER ELECTRIC FUNCTIONS RUNNING THROUGH THE VEHICLE. UPON FURTHER INSPECTION UNDER THE REAR OF THE MOBILE HOME, THE CONTACT NOTICED THAT THERE WAS A MAIN POWER WIRE THAT WAS NOT FLOWING CORRECTLY. THE CONTACT STATED THAT THE INVERTER, POWER GENERATOR, AND FUEL SYSTEM MAY BE AFFECTED BY THE WIRE AND WAS UNCERTAIN IF THE MOBILE HOME SHOULD BE DRIVEN. THE MOBILE HOME WAS NOT INSPECTED AND DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.

THE WIPER BLADES MALFUNCTION. WHEN DRIVING WITH THE WIPERS ON, THE RIGHT WIPER GETS STUCK UNDER THE LEFT WIPER AND BOTH BECOME INOPERABLE. WE HAVE BEEN CAUGHT IN HEAVY RAINS SEVERAL TIMES WITH THE SAME RESULTS. I WENT FROM 26 INCH WIPER BLADES TO 21 INCH BLADES AND THE SAME THING HAPPENED. I HAVE REMOVED THE RIGHT SIDE WIPER, AND USE THE LEFT WIPER SPARINGLY. IT HAS HAPPENED WHEN I AM DRIVING 65 MPH AND WHEN I HAVE SEEN STATIONARY. I HAVE DISCOVERED THAT MANY PEOPLE ARE HAVING THE SAME PROBLEM. MY ONLY SOLUTION IS I HAVE BEEN USING RAINX. THERE IS A PROBLEM WITH THE WIPER ASSEMBLY AND THERE DOES NOT SEEM TO BE A FIX FOR THE PROBLEM. IT IS EXTREMELY UNSAFE TO DRIVE MY VEHICLE WITH THIS PRESENT PROBLEM. THERE WILL BE A SERIOUS ACCIDENT IF THIS PROBLEM IS NOT REMEDIED.

WHILE TRAVELING IN OUR NEW THOR MOTORHOME AT 60 MPH THE BEDROOM SLIDEOUT FULLY EXTENDED ITSELF. WE STOPPED ON THE SHOULDER OF THE TWO-LANE HIGHWAY AND RETRACTED THE SLIDE OUT WITH THE BEDROOM TOGGLE SWITCH AND THEN TURNED OFF POWER TO SLIDE OUT. STOPPED AT GAS STATION AND SLIDE OUT AGAIN EXTENDED ITSELF AND WOULD NOT RETRACT. CALLED ROADSIDE ASSISTANCE WHO ARRIVED AND DIAGNOSED A BAD SLIDE OUT TOGGLE SWITCH AND REMOVED THE SWITCH. NEXT GAS STOP, SLIDE OUT AGAIN EXTENDED ITSELF AND HIT GAS PUMP (PHOTO ATTACHED). OUR NEW MOTOR HOME WAS RETURNED TO CAMPING WORLD WHO DIAGNOSED THE PROBLEM AND REPLACED THE 'BAD' TOGGLE SWITCH. I DISAGREED WITH THEIR DIAGNOSIS - THE INGITION INTERLOCK SHOULD KILL POWER TO THE SILDEOUT CONTROLLER WITH THE ENGINE RUNNING ' THE TOGGLE SWITCH SHOULD BE DEAD WHILE DRIVING. AND THE SLIDE OUT SHOULD NOT OPERATE WITH THE SWITCH REMOVED. I CALLED THOR MOTORCOACH TECH SERVICES AND THEY AGREE THAT THE TOGGLE SWITCH IS NOT THE PROBLEM ' THE IGNITION INTERLOCK WOULD INDEED KILL POWER TO THE SLIDE OUT CONTROLLER. WE CONTINUE TO USE OUR MOTORHOME BUT, AS A PRACTICE PULL THE FUSE TO THE SLIDE OUT CONTROLLER BEFORE DRIVING. THERE APPEARS TO BE A WIRING DEFECT OR CONTROLLER LOGIC PROBLEM WITHIN THE THOR SLIDE OUT CONTROL SYSTEM. THIS COULD LEAD TO TRAGIC CONSEQUENCES SHOULD A BEDROOM QUEEN SIZE BED FULLY EXTEND ITSELF INTO ONCOMING TRAFFIC.

THE BACK UP CAMERA IS FAULTY BRAND IS AXXERA MODEL AV615BHM REPAIRED WENT FAULTY NO PICTURE.REPAIRED WENT FAULTY AGAIN. THIS TIME WAS TOLD COMPANY NO LONGER MAKES MODEL. YOU HAVE TO BUY NEW MODEL THOR DOESN'T WANT TO REPLACE . THE BACK UP CAMERA IS A EXTREME SAFETY ISSUE IN A MOTOR HOME

ON FREEWAY, WIND AND RAIN--WIPERS BECAME ENTANGLED. SELF REPAIRED TO GET HOME. TAKEN TO DEALER FOR REPAIR (RECALL). STILL NOT OPERATING PROPERLY. TAKEN IN FOR SECOND RECALL--STILL NOT WORKING PROPERLY. HAD THE WIPERS READJUSTED AGAIN. IN RAIN ON 10/01/2018--WIPERS FLOPPING AND NOT MAKING GOOD CONTACT...SAFETY ISSUE!!! FROM 2016 TO PRESENT WE HAVE HAD THREE INCIDENTS WITH THE WIPER ARMS.

ON SEPTEMBER 22, 2018 I FOUND MYSELF TRAPPED INSIDE MY 2016 THOR ACE 30.1 MOTORHOME. THE DOOR LEVER THE DOOR, WHICH WAS NOT LOCKED, WOULD NOT OPEN. IT WAS OBVIOUS FROM THE WAY THE DOOR LEVEL PULLED THAT IT WAS NO LONGER CONNECTED TO THE LATCH. FORTUNATELY AT 73 YEARS OF AGE I AM STILL AGILE ENOUGH TO CLIMB OUT THE REAR ESCAPE WINDOW, SOMETHING THAT MY WIFE DUE TO SOME PHYSICAL LIMITATIONS COULD NEVER HAVE DONE. UPON TAKING THE MOTORHOME TO CAMPING WORLD THEIR TECHNICIAN HAD TO LITERALLY DRILL OUT THE MATERIAL AROUND THE DOOR LEVER TO GET TO THE LATCH SO IT COULD BE RETRACTED AND A NEW DOOR LATCH UNIT INSTALLED. THE TECHNICIAN INDICATED THIS WAS A COMMON PROBLEM DUE TO THE POOR QUALITY OF THE 'POT METAL' IN THE MECHANISM. BASED ON A QUICK INTERNET SEARCH I DISCOVERED NUMEROUS CASES OF OWNERS COMPLAINING OF SIMILAR EXPERIENCES. THE MOTORHOME, AT THIS TIME ONLY HAD 5,500 MILES THUS THE PROBLEM OBVIOUSLY WAS NOT RELATED TO AGE OR EXTENSIVE USE. THIS IS AN EXTREME SAFETY HAZARD DUE TO THE POOR QUALITY OF THIS COMPONENT. BASED ON THE TECHNICIANS COMMENT AND MY INTERNET SEARCH I AM SURE THOR KNOWS ABOUT THE SITUATION. SINCE THE REPLACEMENT DOOR LATCH MECHANISM APPEARS TO BE IDENTICAL TO THE ORIGINAL WE EXPERIENCE A HIGH LEVEL OF DISCOMFORT AS WE TRAVEL IN OUR THOR MOTORHOME. HOPEFULLY THIS SUB QUALITY COMPONENT DOES NOT FAIL AGAIN IN AN EMERGENCY SITUATION RESULTING IN A LIFE THREATENING SITUATION. SINCERELY, [XXX] AND [XXX] [XXX] HUNTLEY, IL [XXX] [XXX] *DT UPDATED 10/10/18*JB UPDATE 10/18/18 *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

VOLTAGE TRANSFER SWITCH BURNED UP, THIS MODEL IOTA ITS-50R HAS BEEN RECALLED FOR 5TH WHEEL AND TRAILERS BUT NOT FOR MORORHOMES. AT THE TIME OF THE INCIDENT IT WAS 1:30 IN THE MORNING WHILE THE MOTOR HOME WAS CONNECTED TO 50 AMP SHORE POWER WITH JACKS AND 3 SLIDES EXTENDED. WOKE UP TO ALARM AND COACH FILLED WITH SMOKE AND SMELLED LIKE BURNED WIRES, INSPECTION OF TRANSFER SWITHCH INSIDE OF BOX WAS MELTED AND COVER WAS CHARRED, NOT SURE OF DAMAGE UNTIL DEALER REPLACES THE TRANSFER SWITCH AND INSPECTS ALL 110 ELECTRICAL COMPONETS.

THE EXTERIOR DOOR LOCK MADE BY TRI-MARK BROKE TRAPPING ME AND MY FAMILY INSIDE. THE RV WAS PARKED AT THE TIME. THE DOOR LOCK HAD TO BE DISASSEMBLED FOR US TO BE ABLE TO OPEN THE DOOR. HAD THEIR BEEN A FIRE OR SOME OTHER EMERGENCY THIS WOULD HAVE CAUSED LOSS OF LIFE. THIS IS A WELL KNOWN ISSUE FOR MANY OF THEIR LOCKS.

TL* THE CONTACT OWNS A 2013 THOR DAYBREAK MOTORHOME. WHILE THE VEHICLE WAS STATIONARY, THE ENTRY STAIRWELL FRACTURED. AN INDEPENDENT MECHANIC REPAIRED THE VEHICLE. THOR MOTORCOACH WAS MADE AWARE OF THE FAILURE AND STATED THAT THE MOTORHOME WAS OUT OF WARRANTY COVERAGE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. THE VIN WAS NOT AVAILABLE. *DT UPDATED 10/2/18*JB *JS *DT *JB *DT *DT*JB