THOR MOTOR COACH Complaints

THE ELECTRICAL WIRING WITHIN THE MOTOR COACH IS NOT TO NFPA'S NATIONAL ELECTRICAL CODE NOR IS IT WIRED TO THOR'S OWN FACTORY SPECIFICATIONS. IN ADDITION, THE APPLIANCES WITHIN THE COACH ARE NOT WIRED TO THE SPECIFICATIONS OF THE APPLIANCE MANUFACTURER. OUR MOTOR COACH EXPERIENCED A SHORTED WIRE IN THE WATER HEATER JUNCTION BOX DUE TO IMPROPER SPLICING IN AN AREA WHERE NO SPLICING SHOULD HAVE BEEN NECESSARY. THAT SAME ELECTRICAL CIRCUIT WHICH, PER THE NEC AND THOR'S FACTORY SPECIFICATIONS SHOULD HAVE BEEN ON A DEDICATED BREAKER, WAS NOT ON A DEDICATED BREAKER WHICH COULD HAVE ALLOWED THE AMPERAGE IN THE JUNCTION BOX TO EXCEED THE BREAKER'S CAPACITY AND HEAT TO THE POINT OF DISINTEGRATING THE WIRE'S INSULATION LEAVING A BARE WIRES. THIS COULD HAVE EASILY LED TO A FIRE. NOT ONLY HAS THIS RESULTED IN LOSS OF USE OF THE APPLIANCE, BUT HAS ALSO RESULTED IN COMPLETE LOSS OF FAITH THAT THE REST OF THE MOTOR HOME IS SAFE FOR HABITATION OR FOR TRAVEL ON PUBLIC ROADS. THIS IS A MATTER OF PUBLIC SAFETY AND SHOULD BE INVESTIGATED FURTHER.

TL* THE CONTACT OWNS A 2018 THOR OUTLAW. THE CONTACT EXPERIENCED SEVERAL ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE STALLED AND THERE WERE FAILURES WITH THE SINK AND DRAIN. ALSO, SIX OF THE TWELVE BOLTS WERE STRIPPED. THE DEALER (MOTOR HOME SPECIALIST, 5411 S INTERSTATE 35 W, ALVARADO, TX 76009, (817) 790-7771) WHO SOLD THE CONTACT THE VEHICLE INDICATED THAT THE FACTORY OEM BOLTS WERE TOO SHORT ASSOCIATED WITH THE RAMP AND DOOR OF THE GARAGE UNIT AREA WHERE THE MOTORCYCLE WAS HOUSED. THE DEALER PERFORMED SEVERAL REPAIRS, BUT THE CONTACT CONTINUED TO EXPERIENCE MULTIPLE FAILURES. THE VEHICLE WAS ALSO SERVICED BY CAMPING WORLD OF TUCSON (4700 S PALO VERDE RD, TUCSON, AZ 85714, (888) 471-5280) WHO PROVIDED FURTHER DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS CONTACTED NUMEROUS TIMES AND FAILED TO PROVIDE A SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *TR

TL* THE CONTACT OWNS A 2018 THOR HURRICANE MOTORHOME. WHILE DRIVING VARIOUS SPEEDS, THE MOTORHOME DID NOT STAY IN ONE LANE AND THE STEERING WAS DIFFICULT TO CONTROL. THE CONTACT CALLED THOR MOTORCOACH (701 COUNTY RD 15, ELKHART, INDIANA 46516, (877) 500-1020) REGARDING NHTSA CAMPAIGN NUMBER: 17V634000 (EQUIPMENT) AND WAS SENT A RECALL STICKER TO ATTACH TO THE OUTSIDE OF THE MOTORHOME. IN ADDITION, THE TIRES WERE THE WRONG SIZE FOR THE MOTORHOME. THE CONTACT STATED THAT THE MOTORHOME VEERED ALL OVER THE ROAD BECAUSE THE WEIGHT OF THE TIRES WAS NOT THE CORRECT WEIGHT CAPACITY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 5,000.

A PART OF THE LOCKING MECHANISM ON THE ONLY DOOR ON THE RV BROKE, EFFECTIVELY TRAPPING US INSIDE THE VEHICLE. THE MANUFACTURER (TRIMARK) IS AWARE OF THIS ISSUE AND NOW MANUFACTURES THE PART OUT OF STEEL INSTEAD OF THE CAST PART THAT FAILED. WE WERE AT A FUEL STATION AND PARKED. WE HAD TO CLIMB OUT A WINDOW WITH TOOLS TO FORCE THE DOOR OPEN.

THIS MOTORHOME HAS LIPPERT HYDRAULIC LEVELERS. THE FRONT LEVELING JACKS HAVE ONLY 4 11/16 INCHES OF CLEARANCE WHEN PARKED ON FLAT LEVEL GROUND. THESE JACKS CONTACT THE ROADWAY AND SIDEWALKS THAT HAVE AN ELEVATION DEVIATION, SUCH AS DRIVING INTO GAS STATIONS OR SPEED BUMPS IN THE ROADWAY TRAVELING AT MINIMAL SPEED. EVEN SLIGHT ELEVATIONS IN THE ROAD CAN CAUSE THE FRONT JACKS TO MAKE CONTACT DUE TO THE LENGTHY WHEELBASE (248 IN). THESE CONTACTS HAVE CAUSED DAMAGE TO SIDEWALKS WHILE ENTERING GAS STATIONS AND CAUSED UNDUE ALARM FOR THE DRIVER. I HAVE CONTACTED THE MANUFACTURE AND HAVE BEEN TOLD THAT IS THE WAY THEY ARE MADE, NO ALTERNATIVES HAVE BEEN OFFERED. THEY TOLD ME THAT 4 1/2 INCHES CLEARANCE IS THE ACCEPTABLE TOLERANCE. THAT MAY BE ACCEPTABLE FOR A STANDARD PASSENGER CAR, BUT NOR FOR A VEHICLE WITH 248 IN WHEELBASE.

BRAKE LIGHTS DO NOT LIGHT WHEN BRAKE PEDAL IS DEPRESSED. RECALL DOES NOT INCLUDE MY VIN NUMBER. HOWEVER, RECALL INCLUDES MY MANUFACTURED DATE OF OCTOBER 2012. CAMPAIGN NUMBER FL-634.*DT*JB

DRIVER SEAT UNSTABLE WHILE DRIVING. WIPERS DO NOT WORK PROPERLY. PROPANE HEATER SEVERELY OVER HEATS UNDER CABINET THAT IS RIGHT NEXT TO OVEN/STOVE CAUSING A FIRE HAZARD. HOOD OF VEHICLE AND SIDE LOCKERS OPEN UNEXPECTEDLY AND LOCKING MECHANISMS DO NOT WORK PROPERLY BOTH WHILE STATIONARY AND IN MOTION. THE CONSUMER STATED THE FLOORING, LEVELING JACKS,DOORS AND WALLS, SLIDES, LADDER,AWNING, MOLDING, DROP DOWN BED,CUP HOLDERS, STORAGE LOCKERS, CABINET, AC UNIT, WIPERS ENTRY DOOR AND SIDEWALLS WERE ALSO DAMAGED. *JS

2014 FORD THOR HURRICANE E-450. CONSUMER WRITES IN REGARDS TO DEFECTIVE WINDSHIELD WIPERS AND SEEKS REIMBURSEMENT FOR REPAIRS. *LD *JS

I HAVE A 2013 THOR HURRICANE CLASS A MOTOR HOME. THE DOOR HANDLE AND LOCK WERE MADE BY TRIMARK; PART NUMBER 060-0650. I RECENTLY DISCOVERED THAT I COULD NOT OPEN THE ENTRANCE DOOR FROM THE OUTSIDE. THIS IS THE ONLY DOOR ON THE MOTOR HOME, WHICH IS VERY COMMON WITH CLASS A'S. I THEN HAD TO CRAWL THROUGH A WINDOW TO GAIN ACCESS AND DISCOVERED I COULDN'T OPEN THE DOOR FROM THE INSIDE EITHER. THE MOTOR HOME WAS PARKED IN MY DRIVEWAY. AFTER TAKING OFF THE INSIDE DOOR TRIM, I COULD SEE THAT OPERATING THE HANDLE WAS NOT MOVING THE PLUNGER OUT OF THE STRIKE PLATE, THUS MAKING THE DOOR IMPOSSIBLE TO OPEN. AFTER USING A SMALL TOOL AND A PIECE OF STIFF WIRE I WAS ABLE TO PUSH THE PLUNGER AWAY FROM THE STRIKE PLATE AND THEN OPENED THE DOOR. WHEN THE DOOR OPENED THE BROKEN PLUNGER FLEW OUT FROM THE LOCK (THERE IS A SPRING BEHIND IT). IT WAS OBVIOUS THAT THE PLUNGER ASSEMBLY HAD BROKEN INTERNALLY. IT TOOK ME A HALF AN HOUR TO OPEN THE DOOR. AFTER DOING RESEARCH ON THE INTERNET, I FOUND A NUMBER OF RV OWNERS HAVE HAD THE SAME PROBLEM WITH THIS LOCK. THIS SITUATION IS EXTREMELY DANGEROUS IF INSIDE THE MOTOR HOME AND NEED TO ESCAPE IN AN EMERGENCY. WINNEBAGO INDUSTRIES EVEN ISSUED A RECALL ON THIS ISSUE (NHTSA SAFETY RECALL 15V-510) AND TRIMARK HAS DISCONTINUED THIS MODEL LOCK. I AM URGING YOUR AGENCY TO LOOK INTO THIS MATTER AND ISSUE A RECALL FROM ALL MOTOR HOME MANUFACTURERS USING THIS LOCK. I HAVE INCLUDED PICTURES OF THE LOCK WHERE THE PLUNGER SHOULD BE AND THE BROKEN PLUNGER ITSELF. ALSO INCLUDED IS A WEB PAGE FROM TRIMARK SHOWING THIS LOCK HAS BEEN REPLACED WITH A DIFFERENT MODEL.

IN SAME STATES IT IS IMPOSSIBLE TO PUT GAS INTO THE TANK WITHOUT USING A FUNNEL. THIS CAUSES THE GAS TO SPLASH BACK SOAKING THE 2 PEOPLE IT TAKES TO PUT FUEL IN. THE REASON THIS HAPPENS IS THAT THERE IS NOT ROOM FOR THE GAS NOZZLE TO FIT DOWN INTO THE LINE TO THE GAS TANK. IN OTHER STATES IT IS VERY DIFFICULT TO GET THE NOZZLE IN, BUT POSSIBLE. WHEN WE APPROACHED THOR ABOUT IT THEY TOLD US IT WAS OUT OF WARRANTY AND THEY WOULD DO NOTHING ABOUT IT. WE LIVE IN COLORADO (A DIFFICULT BUT NOT IMPOSSIBLE STATE) AND TRAVELED TO CALIFORNIA (AN IMPOSSIBLE STATE) BEFORE WE DISCOVERED THIS IMPOSSIBILITY. SOMETHING LIKE THIS SHOULD NOT DEPEND ON A WARRANTY TO FIX. IT IS NOTHING THAT CAN "WEAR OUT".