THOR MOTOR COACH Complaints

WE HAVE OWNED OUR VEHICLE FOR 14 MONTHS WITH UNDER 7000 MILES DRIVEN AND USED APPROXIMATELY 12 TIMES FOR TRIPS. WHILE WE WERE PREPARING TO LEAVE, THE TRIMARK ENTRY DOOR LATCH BROKE LEAVING 3 PEOPLE TRAPPED INSIDE AND ME OUTSIDE. I HAD TO CLIMB THROUGH A WINDOW USING A LADDER WITH TOOLS TO DISASSEMBLE THE LOCK AND PRY OUT THE BROKEN PLUNGER PART. I HAVE ATTACHED A PICTURE THAT REPRESENTS THE PART OF THE LATCH THAT BROKE. CURRENTLY, A DEADBOLT IS KEEPING THE DOOR CLOSE AND AM ALSO USING A VELCRO STRAP TO KEEP THE DOOR FROM OPENING WHILE TRAVELING. SINCE IT HAS BEEN 14 MONTHS SINCE PURCHASING THE VEHICLE NEW, I AM OUT OF WARRANTY. HOWEVER, AFTER DOING RESEARCH THE REPLACEMENT PART BEING OFFERED IS THE EXACT SAME MECHANISM THAT OTHERS HAVE INDICATED HAS THE SAME ISSUE AFTER THEY HAVE REPLACED, SOME MULTIPLE TIMES. I HAVE CALLED THOR MOTORCOACH AND THEY KNEW EXACTLY THE ISSUE AND I WAS TOLD I WILL NEED TO BUY A NEW DOOR LATCH ASSEMBLY. TRIMARK IS OFFERING A NEWER REPLACEMENT PART NUMBER 37575-01-K WITH A REDESIGNED STEEL PLUNGER AND CHARGING $201. I DO NOT FEEL I SHOULD HAVE TO SPEND ADDITIONAL MONEY FOR A DESIGN FLAW THAT CAUSES A SAFETY ISSUE BY TRAPPING PEOPLE EITHER INSIDE OR OUTSIDE OF THE VEHICLE.

ONCE YOU GO ABOVE 40 MPH THE STEARING WHEEL STARTS TO SHIMMY AND THE FRONT END VIBRATES. IT TAKES ALL YOUR EFFORT TO HOLD IT ON THE ROAD UNTIL YOU REACH THE SPEED OF 70 MPH OR MORE. THIS HAPPENS WHILE TRAVELING ON MAJOR HIGHWAYS LIKE I95.

TL* THE CONTACT OWNS A 2017 THOR ARIA. THE CONTACT STATED THAT THE VEHICLE'S SIDE VIEW MIRRORS WERE DETACHING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (TRAVEL TRAILER CENTER INC, 1001 LITTLE KANAWAH RIVER RD, PARKSERBURG, WEST VIRGINIA; 304-428-8203) WHO REPLACED THE SCREWS AND BOLTS USED TO ATTACH THE SIDE VIEW MIRRORS TO A SIZE BETTER EQUIPPED TO HOLD THE WEIGHT OF THE MIRRORS. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2.500. *LN CONSUMER STATED ALL THE BOLTS AND SCREWS WERE LOOSE FROM THE MIRROR, DEALER REINSTALLED BOTH MIRRORS . UPDATED 7/31/18*JB

THE TRIMARK RV DOOR LOCK WITH DEAD BOLT BLACK, 60-1650 BROKE, LOCKING US OUT OF THE RV. HAD TO GET A STATE COP TO HELP US BREAK INTO THE MOTOR HOME. AFTER DOING SOME RESEARCH DISCOVERED THE BOLT IS MADE OF ZINC AND VERY PRONE TO BREAKAGE. I THINK THIS IS A SAFETY ISSUE AND TRIMARK SHOULD HAVE A RECALL ON THESE LOCKS.

TL* THE CONTACT OWNS A 2015 THOR CHALLENGER MOTOR HOME. THE CONTACT STATED THAT THE ENTRANCE DOOR LATCH MALFUNCTIONED AND THE DOOR COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE MOTOR HOME. A PASSENGER WAS TRAPPED INSIDE. THE DOOR WAS EVENTUALLY PRIED OPEN TO RELEASE THE PASSENGER. THE LOCK WAS REPLACED BY THE OWNER AND THE FAILURE WAS REMEDIED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 16,000. UPDATED 12/13/2017 *LN CONSUMER STATED THIS IS A COMMON FAILURE KNOWN TO RX OWNERS OF THIS MODEL. THE PROBLEM LIES WITH STRIKE BOLT SNAPPING IN HALF DUE TO DESIGN AND MATERIAL USED. INVALID VIN. UPDATED 7/23/18*JB

TL* THE CONTACT OWNS A 2017 THOR CHATEAU. WHILE DRIVING ON THE HIGHWAY, THE CONTACT HAD TO BRAKE ABRUPTLY AND THE CABINETS OPENED INDEPENDENTLY. THE CONTENTS OF THE CABINETS FLEW OUT TOWARDS THE CONTACT AND DAMAGED THE RADIO. THE VEHICLE WAS TAKEN TO THE RV GENERAL STORE (3333 NORTH MERIDIAN AVE, NEW CASTLE, OK 73065) WHERE IT WAS CONFIRMED THAT THE RADIO NEEDED TO BE REPLACED; HOWEVER, NOTHING COULD BE DONE REGARDING THE CABINETS. THE RADIO WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

MOTORHOME WAS PARKED IN OUR DRIVEWAY. WHILE GETTING READY FOR A TRIP, GOT LOCKED IN. THE DOOR LATCH WOULD NOT OPEN. CLIMBED OUT WINDOW, COULD NOT OPEN FROM THE OUTSIDE WITH KEY. HAD TO CLIMB BACK IN AND TAKE DOOR LATCH APART PIECE BY PIECE TO OPEN DOOR. LOOKING AT INSIDE OF LATCH, THE PLASTIC MECHANISM THAT RETRACTS THE ALLOY PLUNGER BOLT AND THE PLUNGER BOLT ITSELF WERE BOTH BROKEN AND WEDGED, PREVENTING ME FROM MOVING THE PLUNGER BOLT MANUALLY. AT THE VERY LEAST, THIS PLUNGER BOLT SHOULD BE MADE OF STEEL. THE AREA THAT SNAPPED IN HALF WAS TOO THIN TO BE MADE OF ALLOY. THIS COULD HAVE BEEN EXTREMELY DANGEROUS IN AN EMERGENCY. A DELAY IN EXITING DURING A FIRE COULD BE FATAL. AS IT WAS, CLIMBING OUT OF A WINDOW CAN RESULT IN INJURY. VEHICLE IS UNDRIVEABLE UNTIL LATCH IS REPLACED. IT CAN TAKE DAYS TO RECEIVE NEW PART. THANK GOODNESS WE WERE IN OUR DRIVEWAY.

TL* THE CONTACT OWNS A 2015 THOR MOTOR COACH ACE. WHEN THE CONTACT ATTEMPTED TO OPEN THE MAIN ENTRANCE DOOR, THE LATCHED FAILED TO OPEN AND FRACTURED. THE CONTACT HAD TO USE PLIERS TO GET THE LOCK TO TURN, BUT FAILED. THE CONTACT MENTIONED THAT THE DOOR KNOB WAS MADE OF CAST ZINC. HE ATTEMPTED TO REMOVE THE SCREW, BUT THE DOOR FAILED TO OPEN. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2016 THOR VEGAS RV. THE CONTACT STATED THAT THE RV WAS TAKEN TO THE LACEY DAYS DEALER IN TAMPA, FLORIDA FOR SCHEDULED MAINTENANCE AND THE MAIN DOOR WOULD NOT OPEN. THE SERVICE TECHNICIAN HAD TO CRAWL THROUGH ONE OF THE WINDOWS TO ENTER THE RV. THE INSIDE PLATE WAS REMOVED, BUT THE DOOR COULD NOT BE OPENED. THE MECHANIC HAD TO PRY OPEN THE DOOR WITH A PRY BAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

WIPERS AREN'T ALIGNED PROPERLY. DURING USE THEY BUMP INTO EACH OTHER CAUSING THEM TO LOCK UP. MULTIPLE TRIPS TO DEALER TO FIX HASN'T IMPROVED PROBLEM. DEALER SAYS IT IS A KNOWN ISSUE WITH THOR AFFECTING MULTIPLE MODELS BUT NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM, WHICH SEEMS TO BE IN THE DESIGN OF THE WIPER ARM ANGLE. HAD TO USE SHORTER WIPER BLADES THAN RECOMMENDED TO TRY AND EASE THE PROBLEM BUT THAT REDUCES VISIBILITY WHICH IS ALSO A SAFETY HAZARD. DUE TO PROBLEM AND LIMITED ADJUSTIBILITY, WIPERS DO NOT FULLY COVER THE WINDSHIELD STOPPING WITHIN THE DIRECT EYESIGHT BOTH IN FRONT OF DRIVER AS WELL AS PASSENGER.