THOR MOTOR COACH Complaints

WIPERS FLOP TO ONE SIDE AND GET STUCK. TOOK TO THE DEALER FOR RECALL AND STILL NOT FIXED. HAS BEEN A PROBLEM SINCE NEW.

TL* THE CONTACT OWNS A 2011 THOR SERRANO 31X. WHILE DRIVING 50 MPH, THE INSTRUMENT PANEL LIGHTS SHUT OFF AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED ITSELF WITHIN THREE SECONDS. IN ADDITION, THE WINDSHIELD WIPERS FAILED AGAIN WHILE DRIVING VARIOUS SPEEDS. KINGS CAMPERS OF WAUSAU, WISCONSIN WAS MADE AWARE OF THE FAILURES AND CONTACTED THE MANUFACTURER (THOR) FOR ASSISTANCE. THE DEALER COULD NOT DETERMINE WHETHER OR NOT THE FAILURE WAS FROM THE CHASSIS OR THE MOTOR HOME ITSELF. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V265000 (ELECTRICAL SYSTEM) AS STATED BY THE DEALER AND THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

WHILE DRIVING FROM WISCONSIN TO NORTH CAROLINA THE WEATHER CHANGED TO RAIN. I TURNED ON THE WIPERS OF THE MOTORCOACH AND WITHIN A FEW MINUTES THEY STOPPED AND CATCH ONCE IN A WHILE AND THEN COMPLETELY STOPPED. I HAD TO STOP ON THE SIDE OF THE ROAD AND FOUND THAT THE MOTOR WAS TURNING BUT THE WIPER ACTUATOR ARM HAD COME LOOSE. I MANAGED TO GET TO MY DESTINATION AND I CALLED THOR AND WAS TOLD I NEEDED TO HAVE THE ENTIRE WIPER SYSTEM REPLACE. THAT WOULD COST ABOUT $1,700.00. I WENT TO A LOCAL STORE AND PURCHASED LOCK WASHERS AND THREADLOCK AND REINSTALLED THE WIPER ACTUATOR ARM TO THE WIPER MOTOR. THE PROBLEM WAS FIXED, BUT I DO NOT KNOW FOR HOW LONG OR WHEN IT WILL FAIL AGAIN. THE WIPERS ON THIS MOTORHOME HAVE NEVER SEEMED TO WORK CORRECTLY AS THE LEFT WIPER GOES BEYOND THE WINDSHIELD TO THE LEFT AND BELOW THE WINDSHIELD TO THE RIGHT. THOR HAS A RECALL FOR WIPERS ON NEWER MODELS. THEIR RECALL NUMBER IS RC000128. WHEN I MENTIONED THAT TO THOR THEY SIMPLY SAID THAT MY UNIT IS NOT UNDER RECALL. I BELIEVE THOR KNOWS ABOUT THIS PROBLEM BECAUSE THEY ANSWERED VERY QUICKLY THAT I NEEDED TO PAY FOR A REPLACEMENT OF THE SYSTEM. THEY DO NOT WANT TO DEAL WITH IT. THANK YOU FOR LISTENING.

TL* THE CONTACT OWNS A 2015 THOR CHALLENGER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS OPERATED ON THE HIGHWAY DURING INCLEMENT WEATHER CONDITIONS, THE VEHICLE'S PASSENGER WIPER UN-TORQUED AND JAMMED THE DRIVER'S WIPER. THE CONTACT REPAIRED THEIR OWN VEHICLE. THE MANUFACTURER WAS CONTACTED REGARDING A NEW CRANK ARM AND INFORMED THE CONTACT THAT IF ANY PART OF THAT WIPER SYSTEM WAS NOT WORKING PROPERLY THE INTEGRITY OF THE WIPER SYSTEM WOULD BE COMPROMISED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 17V162000 (VISIBILITY) THE FOLLOWING DAY. THE MANUFACTURER WAS NOTIFIED AGAIN REGARDING THE CRANK ARM AND THE WIPER SYSTEM BEING REPLACED UNDER THE RECALL SINCE THE BOLT NOT BEING TORQUED PROPERLY CAUSED THE CRANK ARM TO DETACHED. THE MANUFACTURER INFORMED THE CONTACT THAT THE RECALL DOES NOT COVER THAT COMPONENT. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

WHILE DRIVING ON A HIGHWAY AT 65 MPH WE HAD A BLOWOUT ON THE INSIDE RIGHT REAR TIRE. WE REMOVED TO SPARE TIRE, JACKED UP THE REAR AXLE AND REMOVED TO RIGHT REAR WHEELS. WHEN I ATTEMPTED TO INSTALL THE SPARE TIRE IT WAS DETERMINED THAT THE WRONG SIZE WHEEL WAS SUPPLIED BY THE MANUFACTURER AND THAT THE SPARE TIRE AND WHEEL COULD NOT BE USED. THIS CAUSED US TO BE STRANDED ON THE SIDE OF A HIGHWAY FOR APPROXIMATELY 4 HOURS.

THIS VEHICLE CONTAINS A BI-DIRECTIONAL RELAY (BIRD) WHICH INTERCONNECTS THE HOUSE AND VEHICLE BATTERIES FOR CHARGING VIA SHORE POWER, GENERATOR, OR ENGINE ALTERNATOR (WHILE DRIVING, OF COURSE) AND FOR THE AUX START FUNCTION IN CASE THE ENGINE BATTERY IS DEAD. THIS RELAY (OR ITS CONTROL CIRCUIT) IS SUBJECT TO FAILURE. I AM ON MY THIRD IN LESS THAN 2 YEARS. THE MOST COMMON SYMPTOM IS LACK OF CHARGING ON THE HOUSE BATTERIES. HOWEVER, IT CAN ALSO LEAD TO A DEAD ENGINE BATTERY IF THAT BATTERY BECOMES DEPLETED WHILE PARKED EVEN THOUGH CONNECTED TO SHORE POWER OR USING THE GENERATOR. IN THIS CASE, THE AUX START WILL NOT FUNCTION AS IT USES THE SAME RELAY. THIS COULD LEAVE ONE STRANDED IN THE BACKCOUNTRY WITH NO ENGINE STARTING CAPABILITY. IN MY CASE, WE WERE PARKED AND CONNECTED TO SHORE POWER FOR MANY DAYS. THE ENGINE BATTERY WAS APPARENTLY DEPLETED BY SOME SMALL DRAIN. ALTHOUGH THE HOUSE BATTERIES WERE FULLY CHARGED, WE COULD NOT START THE ENGINE TO LEAVE.

TL* THE CONTACT OWNS A 2016 THOR MASTER T-20 (NA) TRAILER. THE CONTACT STATED THAT THE FRONT AXLE AND FRONT PASSENGER SIDE MIDDLE WHEEL FRACTURED DUE TO DEFECTIVE WELDING. THE WELDING FAILED TO SECURE THE FRONT PASSENGER SIDE MIDDLE WHEEL TO THE AXLE, WHICH CAUSED THE WHEEL AND AXLE TO FRACTURE. THE MANUFACTURER WAS NOTIFIED. THE AXLE AND WHEEL WERE NOT REPLACED. THERE WAS NO FAILURE MILEAGE TO REPORT.

IN THE THOR MOTOR COACH TUSCANY 38SQ THE BATTERIES ARE STORED IN A BOX THAT IS ONLY ACCESSIBLE FROM WITHIN THE MOTORHOME. IT IS IN THE SLEEPING AREA. GASES FROM THE BATTERIES THAT ARE NOT SEALED CAN ESCAPE TO THE INTERIOR OF THE SLEEPING AREA AND ARE A SAFETY HAZARD FOR THE OCCUPANTS.

FIRST INCIDENT OCCURRED WHEN DRIVING IN A HEAVY RAIN STORM, THE PASSENGER SIDE WIPER ARM DISAPPEARED FROM THE WINDSHIELD AND EVENTUALLY BECAME ENTAGLED WITH THE DRIVERS SIDE RENDERING THE WIPERS FROM WORKING. WENT TO THE DEALER AND WAS TOLD THEY WOULD BE UNABLE TO LOOK AT IT. ANOTHER MECHANIC WAS ABLE TO INSPECT THE WIPERS AND REPOSITIONED THE WIPER ARMS TO THE SPLINES AND TESTED OK. HE TOLD ME THE PROBLEM APPEARS TO BE WITH THE SPLINES ON THE PIVOT SHAFT THAT IS NOT STRONG ENOUGH TO KEEP THE ARM IN PROPER ALIGNMENT EVEN THOUGH THE NUT HOLDING THE ARM WAS TIGHT. IT WAS FINE TILL SEPTEMBER WHEN THE WIPERS FAILED AGAIN IN THE SAME MANNER DURING A HEAVY RAINSTORM OUTSIDE ANNAPOLIS, MD. TOOK IT TO A DEALER IN DELAWARE WHICH, AFTER 5 DAYS THEY WERE ABLE TO REPAIR IT REPLACING ORDERED PARTS. I WAS NOT GIVE ANY INVOICE AS TO WHAT THE REPAIRS WERE.

I HAVE HAD SEVERAL WIPER FAILURES ON MY MOTORHOME THAT THOR HAS NOT BEEN ABLE TO CORRECT. THE FIRST HAPPENED IN JANUARY 2015 WHEN DRIVING DOWN THE ROAD AT 55MPH DURING A NORMAL RAIN, THE DRIVERS SIDE WIPER ARM OVER EXTENDED CAUSING THE WIPERS TO BE OUT OF ALIGNMENT. THIS CAUSED THE PASSENGER SIDE TO INTERFERE WITH THE DRIVERS SIDE AND THE WIPERS CEASED TO FUNCTION. IT WAS TAKEN TO A DEALER WHERE THEY INSTALLED A NEW WIPER MOTOR. EVERYTHING WAS FINE TILL THE 2ND TIME IN JULY 2015, THE DRIVERS SIDE OVER EXTENDED AGAIN CAUSING THE SAME CONDITION. I STOPPED SINCE I WAS UNABLE TO SEE AND TRIED TO ADJUST THE ARM WHERE IT ATTACHED TO THE PIVOT, BUT THE PIVOT ASSEMBLY BROKE. I AGAIN TOOK IT TO THE DEALER WHERE THEY INSTALLED NEW WIPER ARMS. OVER THE LABOR DAY WEEKEND 2015, THE PASSENGER SIDE WIPER ARM WENT BELOW THE WINDSHIELD CAUSING THE ARMS TO BIND RESULTING IN NO WIPERS. I WILL BE TAKING IT BACK TO THE DEALER FOR REPAIRS. THERE SEEMS TO BE A PROBLEM WITH THE WIPER ARMS STAYING ON THE WINDSHIELD WHEN DRIVING HIGHWAY SPEEDS. ITS ALMOST AS THEY "LIFT" OFF THE WINDSHIELD AND THEN CAN'T REALIGN THEMSELVES.