THOR MOTOR COACH Complaints

MY WIFE AND I TOOK DELIVERY OF OUR THOR RV AT 7PM ON 12/05/14 WITHOUT THE BENEFIT OF EVER BEING ALLOWED TO TEST DRIVE THE RV. MANY EXCUSES BY CAMPING WORLD. LEFT DEALER AND DROVE 300 YEARS ON NEARBY SURFACE ROAD AND BRAKED TO JOIN ENTRANCE RAMP TO INTERSTATE 75. BRAKES FAILED BECAUSE 3 POUND, RIGID 4 FOOT VINYL-CLAD, WOODEN FRAME COVERING HAD DISLODGED FROM THE ELECTRIC OVERHEAD BUNK FRAME AND DROPPED TO THE DRIVER'S FLOOR BEHIND BRAKE AND GAS PEDALS. COULD NOT SLOW COACH FROM 35MPH BUT FORCED TO THE SHOULDER OF ROAD UNDER OVERHEAD INTERSTATE EXCHANGE. TO STOP RV, DRIVER HAD TO DOWNSHIFT, THEN PLACE RV INTO NEUTRAL AND EVENTUALLY ENGAGE EMERGENCY BRAKE AS RV CAREENED TO A STOP ON GRASSY SHOULDER JUST BEFORE SPLASHING INTO A 2 ACRE, 6 FOOT DEEP WATER COLLECTION POND AT HIGHWAY EXIT. CAMPING WORLD STORE HAD CLOSED BUT WE DROVE BACK ANYWAY TO SEE IF WE COULD GET HELP. NO ONE WAS AVAILABLE. AT LEAST TWO COACH STEEL BRACE COVERS RISING FROM THE CAB FLOOR HAD BEEN PREVIOUSLY HELD IN PLACE WITH HOOK-AND-LOOP CLOSURE (VELCRO) FROM THE THOR FACTORY. VELCRO ADHESIVE HAD MELTED AND FLOOR SUPPORT COVERS DISLODGED ONCE COACH WAS DRIVEN AWAY FROM LOT. COACH HAD BEEN ON DEALER'S LOT FOR 12 MONTHS BEFORE OUR PURCHASE. EXCESSIVE HEAT AND HUMIDITY DEGRADED VELCRO ABILITY TO HOLD THE THREE POUND FRAME PROTECTION IN PLACE. REPORTED ISSUE TO RV DEALER AND THEY ATTEMPTED REPAIR. REPAIR NOT ACCEPTABLE. OWNER DRILLED THROUGH VINYL COVER AND WOOD STRUCTURE INTO STEEL BRACE TO SECURE BRACE COVER. INSTALLED VINYL BUTTONS FOR DRESS. SCARY, SCARY EPISODE. ALL THOR COACHES MUST BE INSPECTED - DEATH OR INJURY COULD OCCUR. VELCRO TAPES MUST BE REPLACED WITH VALID FASTENERS.

THE KIWKEE 34 SERIES STEP HAS THE RIVETS FALLING OFF LETTING THE STEPS FALL AND MOVE WHEN A PERSON ENTERS/EXITS THE MOTORHOME. I HAVE TEMPORARILY SUPPORTED THE STEP WITH A RIVET HOWEVER IT IS CURRENTLY NOT BRADED AND IS HELD IN PLACE WITH JB WELD. I STEPPED OUT OF THE MOTORHOME AND THE STEP GAVE WAY AND I KEEP FROM FALLING BY HANGING ON TO THE HANDLE. THIS HAPPENED AFTER WE PARKED IN THE RV PARK FOR THE EVENING. IT APPEARS THAT THE RIVETS ARE TURNING CAUSING THE EXPANDED AREA TO GRIND OFF LETTING THE RIVETS TO WORK OUT. A PERSON CAN UNKNOWINGLY SLIP AND FALL WHEN THE STEPS GIVE WAY. *TT *TR

CSPC: RV DOOR LATCH BROKE. WAS NOT ABLE TO EXIT THE VEHICLE. LATCH FRACTURED AND COULD NOT BE ACTUATED BY THE HANDLES. *DT *JS *TT

DOOR LATCH FAILED. WAS NOT ABLE TO EXIT VEHICLE. LATCH BROKE SO THAT LEVERS DID NOT ACTUATE THE LATCH.

ON 04/16/2018AT APPROXIMATELY 1:15 WHILE TRAVELING WEST ON I-40 MIDWAY BETWEEN MILE MARKER238AND236I HEARD A LOUD NOISE FROM THE LEFT SIDE OF THE COACH. I IMMEDIATELY LOOKED IN THE LEFT HAND MIRROR, AND SAW WHAT I THOUGHT WAS THE BATTERY COMPARTMENT DOOR, OPEN, FLAPPING IN THE BREEZE. I WAS APPROCHING EXIT236, SO I EXITED AND LOCATED A HOME DEPOT PARKING LOT JUST OFF THE EXIT. I PULLED INTO THE HOME DEPOT PARKING LOT AND UPON CHECKING THE BATTERY COMPARTMENT DOOR, FOUND THAT THE DOOR WAS SECURED. WHAT I SAW WAS IN FACT, THE BATTERY COMPARTMENT DOOR SKIN. I OBSERVED THAT THE DOOR SKIN HAD SEPARATED FROM THE FRAME. UPON FURTHER INSPECTION, NO MECHANICAL FASTENERS WE'RE LOCATED ON THE SKIN ,OR ON DOOR FRAME. I OBTAINED STAINLESS STEEL SELF DRILLING SHEET METAL SCREWS, FOLDED THE SKIN BACK INTO POSITION, AND SECURED IN PLACE WITH THE SCREWS, AND CONTINUED TO OUR DESTINATION WITHOUT FUTHER INCIDENT. CHECKED, AND FOUND NO OTHER DOORS AFFECTED. UPON RETURN TO THE DEALERSHIP, APPROX 1 WEEK LATER, I CHECKED ALL DOORS, AND FOUND THE WATER TANK COMPARTMENT DOOR SKIN TO BE LOOSE, ALONG THE TOP OF THE LEADING EGDE. THIS DOOR WAS REMOVED, AND REATTACHED BY THE DEALERSHIP. I CONTACTED THOR MOTORCOACH, ABOUT THIS POTENTIALLY SERIOUS MANUFACTURING DEFECT, AND WAS TOLD TO CONTACT MISHAWAKA SHEET METAL, MANUFACTURERS OF THE DOORS IN QUESTION. I EMAILED MISHAWAKA SHEET METAL ON 05/02/17 AND RECEIVED A EMAIL FROM THEM ON 05/16/17 STATING THEY WERE AWARE OF PROBLEMS WITH SOME DOORS, AFTER BEING ASSEMBLED USING A BAD BATCH OF GLUE, WHICH CAUSES PROBLEMS AFTER AN EXTENDED PERIOD OF TIME. I HAVE ATTEMPTED TO CONTACT THOR MOTORCOACH WITH THIS INFORMATION, WHICH APPARENTLY, THEY WERE AWARE OF, AS THERE HAVE BEEN A FEW REPAIRED UNDER WARRANTY. THERE ARE AT LEAST 8 OTHER OWNERS WITH COACHES EFFECTED. SHOULD THESE PANELS DETACH, IT COULD BE DEADLY !

TL* THE CONTACT OWNS A 2018 THOR CHATEAU CITATION. WHILE DRIVING APPROXIMATELY 65 MPH AND PULLING INTO AN RV PARK, THE CONTACT WAS INFORMED THAT PROPANE FUEL WAS LEAKING FROM THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PROPANE LINE WAS RUBBING AGAINST THE REAR DRIVER'S SIDE INNER TIRE, WHICH CREATED A HOLE THAT ALLOWED PROPANE FUEL TO LEAK OUT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. *TT *JS

UNDERRATED CIRCUIT BREAKER, 15 AMP VICE 20 AMP, RATING FOR REAR AIR CONDITIONER. FORWARD AIR CONDITIONER, SAME MODEL AND SIZE, HAS CORRECT 20 AMP CIRCUIT BREAKER. OVERRATED FUSE D8, 20 AMP VICE 15 AMP, ON CEILING LIGHTS. THIS WAS FOUND WHILE STATIONARY TROUBLESHOOTING A WATER LEAK. I DECIDED TO SEE WHAT SPARE FUSES I MAY NEED AND I NOTED THESE DISCREPANCIES.

EVERY TIME I USE THE WIPERS ON A TRIP IN THE RAIN THE PASSENGER SIDE GETS STUCK ON THE DRIVERS SIDE WHICH MAKES THEM STOP WORKING. I HAVE TO PULL OVER WITH NO WIPERS AND REMOVE THE PASSENGER SIDE WIPER ARM IN ORDER TO CONTINUE MY TRIP WITH THE DRIVERS SIDE WIPER ONLY. SOMETIMES THE DRIVERS SIDE GOES TOO FAR AND GETS STUCK ON THE SIDE OF THE WINDSHIELD SCRATCHING THE PAIN ON THE COACH. I'VE TAKE THE ARMS OFF, REPLACED THE KNURLED DRIVE NUTS, TIGHTENED THE ROTATION SHAFT NUTS AND RE-TIMED THE WIPERS SEVERAL TIMES. I'VE CALLED THOR AND THEY WANT NOTHING TO DO WITH IT SINCE ITS A 2013 AND PRE-RECALL.

TL* THE CONTACT OWNS A 2016 THOR ACE (MODEL 29.4) RECREATIONAL VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE REAR ENTRY DOOR WAS UNABLE TO BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE DUE TO THE DOOR LATCH BEING FRACTURED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT LEFT A VOICEMAIL WITH THE THOR MANUFACTURER AT 1-877-855-2867, ALERTING THEM OF THE FAILURE. THE CONTACT WAS AWAITING A CALL BACK. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 14,391.

FRAMELESS WINDOW DELAMINATING AND FALLING OFF OF VEHICLE. CAN CAUSE SERIOUS ACCIDENT WHILE TRAVELING. I HALTED VEHICLE BEFORE THE WINDOW CAM APART. THE MANUFACTURE OF THE WINDOW WILL NOT REPLACE THE DEFECTIVE PRODUCTS AND CLAIMS NO LIABILITY.