2023 VOLVO XC60 Complaints

For more than a year, we have experienced issues with the infotainment system. Despite many trips to the dealership it has not been fixed. The infotainment system randomly shuts down and or reboots, which seems to affect other systems like turn signals, climate control, lane departure alerts, etc.

Reverse backup camera repeatedly does not work and will display message saying camera unavailable. Sound system will go out with the center screen were no sound comes through (not even blinker sound). With a small child and have concerns driving when these issues occur, especially since they occur unexpectedly. Issues will occur a few days in a row, then work fine for a few days and then issues will occur again. Have been to the shop where they looked at the issue and was advised have to wait for a software update.

I am writing to address a recurring safety issue with my 2023 Volvo XC60 B5 AWD related to the windshield wipers. I believe this issue poses a serious safety risk. Specifically, when snow accumulates in the area where the wiper arms retract—hidden behind the hood for aerodynamic and stylistic reasons—the wipers stop functioning until the snow is cleared. This has happened to me twice during the winter of 2022-2023 and once during the winter of 2023-2024. While driving in heavy snow, the wipers would suddenly cease movement when sufficient snow accumulated in that “well”. There were no warning lights of any kind. This was sometimes triggered by braking, which caused snow to slide off the roof into that area. Once the snow accumulates to a certain level, the wipers become inoperable, resulting in zero visibility. This situation demands immediate action, regardless of my surroundings. Fortunately, on all occasions, I was on quiet roads, allowing me to stop safely. However, during the first incident, I was caught off guard and collided with a snowbank at low speed, causing no damage. Clearing the snow from the wiper well is not straightforward. The wiper arms must be placed in service mode to access that area, but they will not do so once they have stopped functioning. After the initial incidents in 2022-2023, I took my vehicle to the dealer, who evaluated the issue and “reset” the wipers. Unfortunately, this was after the snow season, so I couldn't determine if it made a difference until the following winter. Although the winter of 2023-2024 was relatively mild, the problem resurfaced during a late-season storm. I am particularly concerned about the potential consequences if these incidents were to occur at higher speeds on a busy highway. The risk of a serious crash involving myself and my passengers is significant.

My Volvo XC60 rear windows turns blurry in the heat. For long I didn't bothered, but recently I have noticed that there are more people facing the same issue with 23 & 25 models. Please see the attached picture. Volvo America is aware about the issue but they have not taken any action.

Dear sir, I would like to make a complaint about the SOS system in my Volvo CX 60 on two occasions tire blew out on the [XXX] interstate on both of those occasions I called Volvo roadside and emergency assistance. I waited for approximately two hours. No one came. I then had to change the tire myself. I have a bad back and I hurt my back further, the first time the second time I was stopped on the [XXX] interstate they were doing road repair. I stopped on one side of the road and then the people doing the road repair asked me to move to the other side which I did, I called Volvo and waited at least two hours. It is 105° outside in the area adjacent to Selena Utah. I believe I was dehydrated. The human body is approximately 90% water water went down to approximately 70% a gentleman doing construction, the side of the road who I spoke to kindly gave me two bottles of water and one bottle of power drink , at the same time, he asked me to move my car from the other side of the road since they opened up the road they were doing some type of repair type. I am not sure got their assistance and moved my car into Salina town in Utah, where I am now , my complaint is that the SOS button on the Volvo CX 60 is what you were supposed to press if you are in an emergency and they are supposed to come. They are not supposed to tell you they’re gonna come and not come which is what happened in my case both times someone said they’re gonna be there in an hour and then I waited two hours. No one came and then , I had to in the first case do the repairs myself in the second case have someone help push me in the basis of Volvo is misleading thinking that the SOS button works it does not work. That is the basis of my complaint. These two events occurred on [XXX] and [XXX]. Of 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On November 11, 2023 @ between 10:30 and noon, the vehicle infotainment system completely failed. The screen went blank and functions for heat, radio, navigation, cameras, indicator lights in the mirror and the ability to call Volvo emergency services were all lost. A message on the screen said, "Stop the vehicle. This vehicle's infotainment system has encountered a problem. You can reboot or reset factory settings. If this doesn't help, please contact a workshop." This is the second such failure. The first occurred on September 22, 2023. I filed a report with Volvo (REF#[XXX]), and repairs were effected at a local dealer in Maryland. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

PIRELLI SCORPION ZER ALL SEASON 255/40R21 The tread is falling off in chuncks. Both the front and back tires.

I've experienced many problems with the Google built in system in this Volvo. But the one that keeps happening is the speed sensors. The car is supposed to read traffic signs, including speed signs and alarm when exceeding the posted speed limit. It does not work. For example on I66 East bound in Virginia, the speed limit is not 80mph, it is either 60, 65 or 70 if using the express lanes. The Volvo keeps showing the speed limit on this interstate as 80, see attached images showing speed limit sign at 80. Complained to Volvo, they blamed Google. Complained to Google, they blamed Volvo. Other roads have the same sign recognition. The car infotainment & safety features randomly shut down, or fail, while driving and the vehicle has to be reset often. Back up cameras quit working while backing up sometimes it will not go into reverse without shutting off the car or doing a reset.

The contact owns a 2023 Volvo XC60. The contact stated upon shifting into park (P), the gear shift indicator light displayed that the transmission was in park (P); however, the vehicle continued to roll. The contact stated that he continuously pressed the park (P) button until the vehicle responded. There was no warning light illuminated. Additionally, the contact stated while driving at various speeds with adaptive cruise control (ACC) mode engaged, the steering wheel independently pulled to the right aggressively. The contact stated that he used physical strength to pull the steering wheel back to the left; however, the steering wheel failed to return to the center position and continuously turned to the left, then to the right. The contact also stated that while driving with auto centering feature activated, the vehicle was driving from side to side. The vehicle was taken to the dealer, where an unknown software upgrade was performed. Additionally, the contact received an unknown notice for mandatory software update. The contact stated that the software update was performed; however, the failure worsened. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 400.

The automatic breaking system was deployed while backing up in a parking lot. There were no obstacles, either stationary or moving, that should have triggered the braking. We have had several other times when the brake "felt odd" during reverse. It becomes very stiff and hard to depress but still works.