2021 VOLVO XC60 Complaints

Hi, I bought this XC60 in SEP/2020 which is 2021type. In 2020 winter, after snowing The car's left(driver' window) doesn't work. I have searched the problem of wiper through on-line. I found the recall and then wrote on the manufacturer's online site & regular exam oil change Volvo service. But, I didn't get the right answer. They just this is not a recall SUV. When rainy days I can't see anything both of the wipers don't work and shows a warning of not working. It's too dangerous. I always bring a driver in order to open the window wiper cap. I have fixed it over 10 times. Today my wife drive this vehicle on a rainy day She was frustrated and fall into a dangerous situation. Both wipes don't work. Please review and fix it.

The BLIS warning light has been malfunctioning and only displaying intermittently for several weeks. We were traveling from Florida to Massachusetts when we discovered the problem. We made arrangements for the car to be serviced, but the dealer informed us they did not observe the issue during their test drive and suggested we check the manual to read about BLIS limitations. We did that, but none of the situations applies in our case. The dealer did inform us that they downloaded and reinstalled the appropriate software, however the problem has not been resolved. The passenger side indicator works about 40% of the time and the driver side indicator works about 50% of the time. (I did two manual counts of this while traveling to come up with the stats.) We have another appointment scheduled and will request the mechanic or the service rep take a ride with us in the passenger seat so he or she can observe the problem. There were no messages or warnings that the function was not working properly. The first indication there was an issue came when we actually observed the problem when we were passing a trailer truck on the highway. Although we are able to drive without this feature, it is a problem and could cause and accident.

Side impact curtain air bags only deployed on right side (side of impact), causing head concussion from hitting driverside window on left side. Vehicle has been towed for repair, but may still be available for inspection for a short time. Fire department stated airbags tried but failed deployment. Contacted dealer. Dealer said contact Volvo North America. Volvo has yet to connect me to the right person or department.

In September 2021 on 3 occasions, my car's steering locked up while driving. I could not unwind my wheel from a turn. Each time nearly resulted in a collision with a garage ticket booth, a median, drifting into an oncoming lane. II slammed on brakes each time to avoid and accident or collision. It was frightening. This happened at low speed (approx. 10 mph), I had no warning indicators, and the wheel released after I stepped off the brake. I took the car to the dealer who could not replicate it; they suggested I keep all lane keeping aids off. They have since been off. This month of July 2022, this began to happen again: 4 times in one week. The last time I could not correct out of turn in the road and nearly resulted in a head-on collision at about 32 mph and I ended up in the approaching traffic lane. I was terrified and very shaken up. I returned to the dealer. This time, I googled the problem and found two instances of this SAME issue here: https://www.carproblemzoo.com/volvo/xc60/steering-problems.php I shared this page with my dealer. Again, they could not replicate it. Also, the dealer could not find the Volvo Advisory about it. They did take me seriously however and replace the sub-battery to my power steering. Its been a week since this repair, and it hasn't happened in this time period, but I am still concerned. The dealers said they "can't report it to Volvo" as "no warning code [issue] was indicated in the software/computer/system." (As no signals popped up on my dash). This is also disconcerting it can't be reported to the manufacturer. This may be related to power steering, electrical, or other. I felt in danger and at risk of injury or collision with my car. Yes, the car is available for inspection. I trust the dealer is trying to help and has been helpful, but I'm still wary of driving it without acknowledgement of issue from Volvo or a fix from Volvo. It feels risky.

On three occasions in September 2021 the car's steering locked up while driving so that I was unable to unwind the wheel, nearly sending me into stationary objects or the opposing lane. After slamming on the brakes, the wheel released. These all happened at low speeds, around 10mph. No signals or warnings popped up on my display. This was very upsetting. The dealer could not reproduce, could find nothing wrong, and advised me to keep all lane keeping aids off. They have since been off. FOUR times last week of July 2022 this happened again, the last time sending me into oncoming traffic with multiple cars in both directions all nearly colliding at speeds in the 30-35mph I was crying and extremely upset, I've been in an accident before and this was triggering. My husband thinks the car is unsafe to drive. I returned to the dealer and cited two posts I found online of this same incident being reported with the same year and model car. The dealer could find nothing wrong again, but did believe me and did replace the sub battery to the power steering as one online public complaint cited a Volvo advisory recommending this fix in this situation. My dealer could not find this advisory from Volvo however. They also said there is nothing to report to Volvo as there are no computer prompts, or something along those lines. At this point if it fails again we'll be pursuing the lemon law. I want to trust the car is fixed, but this is terrifying.

On June 30, 2022 our Volvo XC60 was driven at high speed on I-80 in western NE at dusk in heavy truck traffic before a holiday weekend. With semi’s on 3 sides, and NO WARNING, the vehicle LOST COMPLETE POWER. Driver fought the rapidly slowing car out of the left lane and limped onto right shoulder dodging semi’s. Scary. Only a turtle ?? icon appeared on the dash. Online owner’s manual was not avail. There was no response to pressing On call or SOS buttons. Using a phone, the Volvo website said the turtle meant “Reduced Engine Performance” told us nothing new. Stuck in nowhere land without any help, turned the engine off, waited 10 min. Restarted the engine which then appeared in normal op. Turtle had disappeared. Cautiously eased back onto I-80. 20 minutes later, now in WY, the power FAILED AGAIN. This time a yellow engine icon showed on the dash. Using hazard flashers, driver again moved to right shoulder and turned off the car. Again no response from call buttons. A call to Dealership in IL said it was closed and the dealer Showroom in CO said to drop off the vehicle that night. Restarted and tried again in the dark. Near Cheyenne, Volvo lost power 3RD TIME. An Engine outline icon appeared. No help…made it to Ft Collins. We flew back home leaving a disabled Volvo at Ft Collins dealer whose service rep said the “car was unsafe“ and not having a definitive cause after they ran diagnostics, asked if we wanted to “file a case with the company”, and ordered a replacement fuel pump in hope it solves the problem. We immediately asked the case be filed and again 3 days later. By soliciting help from an IL Volvo dealership owner, we learn the case was Not filed (Never happened), and only Maybe? the fuel pump is bad. We are now 11 days without a car which will need to be transported somehow back to us. Meanwhile we are 970 miles away, doubting this car’s safe operation, and without confidence in the quality of technical service at Fort Collins dealer.

The car started to move and accelerate with brake pressed. Accident prevention system did not activate itself. It did not display any warnings as it typically do during parking and being close to other cars. The car caused an accident with mild injuries to the driver of the other car, but could have hit a pedestrian or go to the intersection and involved with an accident with a car moving perpendicularly at a higher speed. I am waiting for an investigator from Volvo and Travelers Insurance. Prior to the accident the electronic display of the car started to malfunction. I have a video of the whole accident , but it is in mp4 format and thus i could not upload it. The dashboard camera's microphone picked some electromagnetic interference that increased as we got closer to the accident. Description of the accident: We pulled to a red light behind another car. After not moving for a few seconds, the car started to move on its own, accelerating and hitting the car in the front, continuing to move forward. I was able to put the shifter into the park, stopping it. The road conditions were good. Roads were dry. The sky were cloudy overhead. The vehicle is not drivable ( radiator leak ). The car behaved usually before the accident, except for some reason, for the first time, all the displays dimmed significantly ( it was hard to see anything, and I could not increase brightness ). The screens went back to normal brightness right before the accident. Also, the dashboard camera that recorded the incident, for some reason, picked up audio evidence of electromagnetic interference which was increasing as we were getting closer to the intersection.

Today, my Sensus in the center console, as well as my instrument panel that shows the map between the gauges, went black and switched my drive mode out of ECO, shutting off my adaptive cruise control. Rebooted 2 times before becoming stable. I have a video, but your system doesn't allow me to upload the file type

Today my Sensus in the center console as well as instrument panel that shows the map between the gauges went black and switched my drive mode out of ECO, shutting off my cruise cintrol and turned off my Bluetooth phone call. Rebooted 3 times before becoming stable. This is unsafe and very dangerous. They just did a software update while it was in the dealership recently fixing an unrelated issue for a month. Now I have to try and get a video as they always try to claim they can't duplicate issues... I always have to take videos and recordings now...

I purchased a brand new Volvo XC60 T5 AWD Inscription 7/04/2021. On 9/22/2021 I was driving in the middle lane on interstate 20 located in DFW TX and entering a curve when suddenly and without warning the steering wheel went stiff (as if I had NO power steering). I almost got into an accident, had I not been an experienced driver. A warning then displayed in the driver's information center "Power Steering Service Urgent, Drive To Workshop". The steering wheel continued to function as if I had no power steering until I arrived at work. I immediately called the dealership where I purchased the my SUV and they got me scheduled with a loaner. It was a traumatic incident that caused me great deal of concern since my SUV in brand new. Apparently Volvo put out an advisory notice that the sub-battery attached to the power steering pump is having issues and the dealership replaced it. I have not had a similar experience since...