VOLVO Complaints

The rear backup camera display system failed, resulting in a completely blank or black center infotainment screen when the vehicle is shifted into reverse. Yes, the vehicle and its Sensus infotainment system software logs are available for inspection upon request. My safety and the safety of pedestrians were put at immediate risk because the sudden failure of the rearview camera created a severe blind spot directly behind the vehicle. This loss of visibility prevents the driver from seeing small children, pedestrians, or obstacles while backing up. Furthermore, this software malfunction causes the vehicle to become non-compliant with Federal Motor Vehicle Safety Standard FMVSS 111, which legally requires operational rearview image displays to prevent backover accidents. I’m not even sure if the dealership could replicate the issue. All they could tell me is that reinstalling the software is the first step to figuring out the issue. So I paid the fee which ended up being around 230 something dollars. Mind you I stated that it was affecting my backup camera. Yes, it was inspected by the manufacturer's authorized dealership service department. It has not been inspected by police or insurance representatives as no crash has occurred yet. No, there were no warning lights, error messages, or symptoms prior to the failure. The backup camera screen simply went completely black without warning when the car was placed in reverse. The issue first appeared around this year of January

While parked in full sun the windshield cracked spontaneously, perhaps the result of thermal expansion. The linear length of the resulting crack was over 12 inches, running through the center sensor array. The car was inspected by a Volvo Service Center manager who found no evidence of impact. Nevertheless, Volvo conducted a formal inspection at an offsite facility and declined to warrant the defect. Spontaneous windshield failure is a clear risk to drivers and passengers.

Volvo had an over the air update for all cars with the Google UI. Recently my speakers and other electrical components have been having issues. I took the car to the dealership for evaluation since it's under warranty. The dealer said the issue is a known software issue that started a couple months ago. The only software change my vehicle has had has been the OTA update. Now Volvo is charging to fix the issue even though they introduced it in their own update.

The 2026 Volvo XC60 Ultra comes with hazy rear passenger windows, worse in full sun. These windows are laminated and tinted and are manufactured by Saint-Gobain Sekurit. The hazy rear passenger windows, especially the right one, decrease the driver's visibility and safety when checking the blind spots in traffic. Volvo should issue a recall of these defective windows and provide replacement transparent laminated glass for the rear passenger windows, allowing an unobstructed view for the driver. After contacting Volvo, they offered to replace these windows with tinted tempered glass, which is a downgrade from the laminated windows with noise dampening feature. Volvo is aware of this widespread quality issue and safety concern and chooses not to address it properly for its customers. Please investigate this safety concern and issue a recall for the hazy rear passenger windows in the higher trim Volvo models. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dear NHTSA, I would like to submit a safety complaint regarding my 2026 Volvo XC60 Ultra, purchased new and currently with approximately 5,939 miles. I am submitting this complaint because I have experienced repeated vehicle behaviors that I believe may have safety implications and have significantly affected my confidence in the vehicle. The concerns include: Brake behavior concern I have experienced inconsistent brake behavior during vehicle operation At times the brakes feel unusually sensitive At other times the vehicle feels less responsive than expected during braking The vehicle behavior has felt inconsistent and unpredictable Vehicle movement concern I have repeatedly noticed unexpected vehicle movement after stopping and placing the vehicle in Park Depending on road conditions, I have experienced both a brief lurch sensation and slight continued movement This behavior has raised safety concerns Winter driving concern During winter driving conditions, I experienced situations where the vehicle felt significantly difficult to control I had previously discussed winter driving concerns with the dealership and was informed that the vehicle should operate appropriately after snow accumulation concerns were addressed During one winter driving event, I experienced a loss of control significant enough that the vehicle contacted a curb and a wheel was damaged Following this experience, I no longer feel comfortable driving the vehicle during snow conditions Collision event The vehicle was involved in a recent mild collision event Based on repeated experiences with inconsistent vehicle behavior, I am concerned that inconsistent vehicle performance have contributed to this event

The driver side liftgate strut broke; the liftgate raised normally and when reached the fully opened position it immediately started to close very rapidly, this could have easily hit someone quite hard in the head. The Liftgate was then stuck in a halfway opened position and was unable to close fully. I was able to manually raise the liftgate and when released again slammed down to a halfway open position, and sill could not close the liftgate. I raised it again and propped it open and removed the driver side lift strut and noticed that water had severely infiltrated the strut mechanism and corroded the springs to the point of failure; the spring were broken in many places. There were no warnings or symptoms prior to the failure. I have informed Volvo of the issue but have not yet taken to a dealer for service.

The vehicle has experienced repeated intermittent electrical-system-related failures since the start of the lease, which have remained unresolved despite eight months of formal engagement with Volvo and multiple service and software-related repair attempts by Volvo. Most recently, on May 15, 2026, while operating the vehicle in approximately 90°F Arizona temperatures, the vehicle displayed a “Limited Performance / Electrical System Temporarily Limited” warning message. Shortly afterward, the driver was temporarily unable to re-enter the vehicle, despite the exterior door handles deploying normally. Vehicle access was restored only after several minutes. The side view mirrors would not open. Driving for two minutes did not resolve this. After ten minutes of remaining parked the mirrors reconnected. This latest incident follows prior issues including: •Loss of charging capability during a long distance trip (which forced us to drive 50MPH on a 75MPH highway, putting our car and other drivers at risk.) •Multiple incidents involving loss of instrument displays while driving •Intermittent vehicle access and lock-related issues •Unexpected seatbelt tensioning while the vehicle was in motion Volvo previously indicated that software updates and related service efforts should address the issues. However, after the updates the vehicle continues to exhibit intermittent electrical-system-related problems affecting reliability and normal operation.

The exterior paint on my 2019 Volvo XC90 has experienced significant premature peeling and delamination on the front bumper and surrounding body panels. This is not the result of collision, misuse, or environmental damage the vehicle has been properly maintained and garaged. The paint failure appears to be a factory defect related to improper adhesion, primer application, or a substandard clear coat process during manufacture. The affected components are available for inspection upon request. Safety concern: Peeling and delaminating paint can obscure visibility of underlying corrosion, accelerate rust formation on structural body components, and create road debris hazards if large sections separate at highway speeds — posing risk to following vehicles. The concern was submitted to Volvo Cars USA Customer Care and assigned a formal case number. After requesting photographs and inquiring about paint protection documentation, Volvo denied any financial assistance without conducting a physical inspection, technical review, or providing a written basis for denial. No dealer inspection was performed, and no independent technical evaluation was offered or facilitated by Volvo. There were no warning lamps or electronic symptoms prior to the paint failure. The defect became visually apparent gradually and has progressively worsened. No prior accidents, repaints, or aftermarket modifications have been made to this vehicle. It is my belief that this paint defect may be a systemic manufacturing issue affecting multiple 2019 XC90 vehicles, and that Volvo Cars USA is aware of or should be aware of this condition. I am requesting that NHTSA investigate whether a defect trend exists across this model year and whether a safety recall or technical service bulletin is warranted.

There has not been a specific incident yet, but I am very concerned about the lack of lighting in the dark when our vehicle is in reverse. It is very difficult to see when backing up - either to the sides (making it difficult to tell where the edge of the road is), or directly behind (making it difficult to see if we are about to collide with an object or person). We contacted the dealer on 4/27/2026, and were told that this is a known concern with the Volvo V60 2026 models, but that no fix is available yet.

Persistent steering wheel vibration at highway speeds (60-80 mph), present from the first drive within two hours of taking delivery of this Certified Pre-Owned vehicle on April 14, 2026 at 21,075 miles. No warning lamps or messages. The vibration is constant at highway speed, not intermittent, causing driver fatigue and distraction during sustained highway driving. This is a known defect documented in Volvo Technical Journal TJ 36752.3.0, classified under function group 4661 (drive shaft). Kline Volvo of Maplewood, MN confirmed the vibration and performed the TJ-prescribed repairs: tire balancing, tire replacement, and driver's airbag module replacement containing an oscillation damper. Volvo's own TJ notes this repair only "lessens" the vibration. The vibration improved but in my assessment has not been fully resolved. A second Volvo dealer's service manager independently acknowledged the issue and consulted Volvo's regional service representative, who confirmed no further fix is currently available beyond the TJ repair. I have escalated to Volvo executive leadership in writing and am awaiting response. The vehicle is available for inspection.