DODGE Complaints

Front passenger seat headrest deployed for no apparent reason at all . This is a severe safety hazard that can result in severe injury or death as there are sharp parts that could pierce into the passengers head . I have had no help from Chrysler Dodge . I have emailed 3 times with no response and also called several times and they say there is no recall for my vin and warranty is expired . This not a warranty issue , this is a safety concern that could cause severe injury or death and needs to be corrected immediately. I have not had any warnings it just popped off for no apparent reason . No police or insurance representative were necessary there was no accident at the time of this incident .

Drivers door would not latch or lock. Tried 30 different ways to get the door to latch closed by electronically and manually locking and unlocking the door plus opening and closing it. Had to drive home holding the door shut. Issue appears to be cold weather related.

Since we purchased our journey in 2019 the backup camera will either stop working, show upside down images or completely stop functioning, took to dealer and was told software update would resolve it, they did something but nothing fixed it

The contact owns a 2012 Ram 3500. The contact stated that while driving uphill at 55 MPH, the contact became aware that the vehicle was not exceeding 55 MPH. The contact stated that the check engine warning light was illuminated. The contact continued driving to the destination. The vehicle was parked; however, upon inspection, the contact became aware that there were damages on top of the front driver’s side ball joint, the rear driver’s side axle leaf spring shackle, and the driver’s side overload spring. Additionally, there were metal fragments found in the engine oil, and a diagnostic scan retrieved DTC: P0087, P0471, U029D. The vehicle was taken to a local dealer where it was inspected; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 215,000.

The contact owns a 2015 Dodge Journey. The contact stated that while her husband was driving approximately 55 MPH, the check engine warning light illuminated, and the vehicle experienced a loss of automotive power and stalled. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 92,076.

“Following a $4,960 transmission repair at Cable Dahmer Chrysler Dodge (July 10,2024), my vehicle has experienced serious safety concerns: 1. Immediate transmission performance issues after dealer service 2. Vehicle now diagnosed with : Oil leaking over transmission bell housing Transmission slipping Improper shifting, especially in reverse Loose engine mount These issues create unsafe driving conditions as the vehicle: May not shift properly during critical driving situations Could potentially stall or lose power while driving Has compromised transmission function Shows signs of potential transmission failure The dealership dismissed these safety concerns when reported immediately after their service. Vehicle’s condition has continued to deteriorate, making it unsafe for regular operation. “ “During operation, the vehicle: 1. Shows irregular shifting patterns 2. Has demonstrated unpredictable performance 3. Could potentially fail during operation 4. Leaking oil poses additional safety risks The dealership’s failure to properly address these issues after their service has left the vehicle in an unsafe condition for highway operation. “

I was going to work and the transmission started slipping when I had cruise control on, and then when I got to a stop light my truck started revving and wouldn't move. When i put it in neutral it wouldn't roll either. It just kept on revving and screeching. So i out back into drive and it jerks. Also my trucks rear end locked up and wouldn't roll in neutral while the truck is on. You have to keep the truck off and then put it into neutral to roll it.

On [XXX] I drove my new Dodge Durango to Sam's club Marion Illinois. I picked up prescription and attempted to start the vehicle. The vehicle had 800 miles on it. The vehicle would do nothing but click and would not start. The vehicle is equipped with the assist button and I engaged it. The vehicle was sending off codes of transmission codes, air bags need service, and vehicle was not in park. The representative in my conversation went dead as did all communication between vehicle and android auto. I thank goodness was at [XXX] because I was stranded. The manager Aaron attempted to jump start vehicle no success. As this was happening a Marion police officer was dispatched to find me because the vehicle apparently thought I was in a crash. The vehicle was now rendered helpless. I called and couldn't get ahold of my dealership (who was less than a half mile away). My wife managed to get ahold of another dealership who stated they could dispatch a tow truck and I would have to cover the cost. Aaron stated that we could try a new battery (after placing a tester on the battery which revealed 11.6 volts and a capacity of 600cca. The new battery was replaced and just like that the vehicle resumed normal operation. I had to purchase a battery and it was 218.87. The vehicles battery is under the front passengers seat, it is what I would consider a hidden compartment. The core charge was waived so I could take it to the dealership on [XXX] to find the problem. The vehicle was placed on the computer to find out the issues were all from low voltage. I am very blessed that the Marion police officers body camera was activated the entire time. As did [XXX] on the lot. I can't express enough how unsafe this situation is. The vehicle was stranded as I was and would not move. The vehicle is all wheel drive and doesn't seem to have a override that will let you move it without a battery that is functional. Dodge refused to reimbursement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C

The contact owns a 2013 Dodge Grand Caravan. The contact stated that on several occasions while attempting to start the vehicle, the vehicle did not start as intended. The contact stated that on several occasions while driving at various speeds, and the vehicle vibrated abnormally and then stalled. The vehicle was able to restart after several attempts. The contact stated that electrical tape was placed on the tip of the key fob to allow the extra space where the key fob and key fob ignition were not touching. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.

The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving at approximately 40 MPH, the contact depressed the accelerator pedal to merge onto the highway and heard an abnormal whining sound from the engine compartment. The contact stated that the vehicle was losing motive power. The contact stopped, turned off, and restarted the vehicle however, when the transmission was shifted into drive(D), the vehicle failed to respond as needed. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the transmission pump had failed and damaged the transmission. The contact was advised that the transmission needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 16V461000 (Power Train); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was 106,222.