DODGE Complaints

Driver's-side, rear-passenger sliding door in stuck in locked position. It is available for inspection. Without the use of this door passengers can be trapped in the van during an emergency. There are many others with this problem a simple search online can confirm it.(this page alone is evidence this is and has been a persistent issue: [XXX] ) No it has not been inspected by manufacturer, police, insurance representatives or others. There were no warning signs when this issue appeared. It first appeared November of 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Dodge Journey. The contact stated while driving various speeds, the vehicle inadvertently shut-off with the check engine and traction control warning lights illuminated. The vehicle was initially taken to a dealer however, the cause of the failure was not determined. The failure persisted and the vehicle was taken to an independent mechanic where the spark plugs, alternator, battery, engine coils, oil housing, and engine gaskets were replaced; however, the failure persisted. The contact stated that after the initial repair, the same repairs were made by the same mechanic approximately every two to three months. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2011 Dodge Grand Caravan. The contact stated that the engine turned over, but the vehicle failed to start. The contact became aware that the jumper ends were burned. There was no fuel entering the engine. The contact stated that the silicon on the relays needed to be replaced and the fuel pump had failed. Additionally, the driver's side window became inoperable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V813000 (Electrical System). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 160,000.

Severe shaking at 60mph and above. Numerous attempts to correct the issue through dealership, private mechanics with balancing and high speed balancing did not correct the issue. It was determined through several mechanics that the ABS Module is no longer working and could contribute to the shaking of the vehicle. The dealership advised the manufacturer does not make these parts anymore. I tried purchasing a rebuilt ABS and it did not work as it was not compatible with my VIN. This is the second Dodge Journey I have owned and both have had the shaking issue. My automatic braking system and cruise control will no longer work as a result of the ABS failure, which makes this very dangerous to drive. I only have around 90,000 miles on this car and planned to keep it long term, but finding that I cannot get parts. I have also always had many problems with the fuel system. The light goes on all the time for the fuel cap even when it is on. The dealership advised it is the closure for the fuel tank that keeps having an issue. I smell fuel inside my car as soon as I turn it off after driving.

The contact owns a 2018 Dodge Grand Caravan. The contact stated that the sliding door on the rear driver’s side had seized in the locked position, and the key fob was unable to unlock the sliding door. The door was unable to unlock manually or with the key fob. The contact learned that the failure was a common failure caused by the door actuators. The vehicle was taken to the dealer where it was diagnosed that the lock rod had detach from the door latch, causing the door latch, rods, and retainers to all need to be replaced. The vehicle had not yet been repaired. The manufacturer was not made aware of the failure. The failure mileage was 78,000.

The contact owns a 2012 Ram 1500. The contact stated while his wife was driving at approximately 65 MPH, a loud sound was noticed coming from underneath the vehicle. The contact stated that when the wife arrived home, he inspected the vehicle and became aware that the fuel tank was hanging on the ground. The contact also stated that the frame that held the bracket was rusted. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact related the failure to NHTSA Campaign Number: 18V160000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was unknown.

The contact owns a 2013 Dodge Durango. The contact stated that while pulling the vehicle out of a parking lot, the front driver’s headrest deployed without an accident or impact. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.

I heard the sound of metal scraping on metal when I applied the brakes. I took it to Boubin Auto Repair and they said they replaced the rear calipers, rotors and pads. They failed to connect the parking brake cable on the right side. The parking brake cable broke later and I took it to Hubbell's Auto Repair and they replaced the parking brake cables. Years later, I once again heard the scraping sound of metal on metal when applying the brakes. This was about 2.5 years after it first happened. The vehicle has about 67,000 miles on it now. I bought it new in 2015. I took it to Hubbell's Auto Repair again and they said the right rear brakes had a piston blown out of the caliper and no pad left on one side. They replaced the rear calipers with non-Mopar (aftermarket) calipers, replaced the rotors and pads. That cost $863.23. Uneven and inefficient braking resulting from failed rear brakes could result in an accident.

The contact owns a 2014 Dodge Dart. The contact received notification of NHTSA Campaign Number: 19V293000 (Power Train). The vehicle was taken to the dealer and the vehicle was repaired under the recall. The contact stated that 3 weeks after the recall repair was performed; the vehicle failed to shift into park(P). The vehicle was towed to the dealer and was diagnosed with shifter cable failure. The dealer informed the contact that the repair would be out-of-pocket to replace the shifter cable. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and was informed that it seemed as if the vehicle had not been repaired by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 179,000.

The contact owns a 2012 Ram 1500. The contact stated that while driving at approximately 20 MPH, the fuel tank detached and fell from the vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact related the failure with NHTSA Campaign Number: 18V160000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure and confirmed the VIN was not included in the recall. The failure mileage was approximately 90,000.