DODGE Complaints

SERVICE WRITER SAYS ALL THE LUGS NUTS ARE SWOLLEN AND NEED TO BE REPLACE. CONSUMER STATED DRIVER SIDE MIRROR ASSEMBLY CAME LOSE AND 2 DOORS OPENED. VIN NOT AVAILABLE UPDATED 10/11/18*JB

MY VAN HAS A 3.6L PENTASTAR V6 ENGINE. CHECK ENGINE LIGHT CAME ON AS I WAS DRIVING. CAR STARTED TO SHAKE AND LOSE POWER AT STOP LIGHT. AN OBD TEST INDICATED THAT CYLINDER #2 WAS MISFIRING. MY MECHANIC DETERMINED THAT THERE IS LOW COMPRESSION ON CYLINDER #2. THIS IS A RECURRING AND COMMONLY KNOWN PROBLEM WITH THE PENTASTAR ENGINE ATTRIBUTABLE TO A CRACKED CYLINDER HEAD ON THE LEFT SIDE. CHRYSLER HAS PROMISED TO REPLACE FOR AFFECTED ENGINES AT NO COST TO OWNERS AS LONG AS THE VEHICLE IS WITHIN 10 YEARS OR 150,000 MILES. I HAD A SIMILAR ISSUE TWO YEARS AGO WHICH WAS FIXED AT NO COST TO ME WHEN THE VEHICLE WAS AT 78,000 MILES PLUS.. I AM FILING THIS COMPLAINT BECAUSE THIS TIME CHRYSLER HAS REFUSED TO PICK UP THE COST OF $1,800 PLUS ESTIMATED BY THE CHRYSLER DEALERSHIP TO REPLACE THE CYLINDER HEAD ON MY VEHICLE. I HAVE CONTACTED THE CHRYSLER NUMBER SET UP TO RESOLVE THIS ISSUE SEVERAL TIMES BUT THE OFFICIAL RESPONSE IS THAT MY VEHICLE HAS A HIGH MILEAGE OF 130,084 AND THEREFORE NOT WITHIN THE 5 YEARS 100,000 MILES WARRANTY WINDOW. BUT INSTEAD OF ISSUING A MASS RECALL TO ADDRESS THIS PROBLEM CHRYSLER HAS ISSUED A PUBLIC BULLETIN STATING THAT THE COMPANY WILL PAY FOR THE REPLACEMENT OF CYLINDER HEADS AS THIS PROBLEM OCCURS ON THE PENTATSTAR ENGINE UP TO 10 YEARS 150,000.(NOT 5 YEARS 100,000 MILES) I HAVE POINTED OUT THIS FACT AND REFERENCED THE CHRYSLER BUT TO NO AVAIL. IN SHORT CHRYSLER HAS REFUSED TO HONOR ITS PUBLICLY STATED COMMITMENT IN THIS CASE. I AM WRITING TO REQUEST FOR ARBITRATION OR ELSE SHOW ME WHAT RECOURSE TO TAKE IN THIS DAVID VERSUS GOLIATH CASE. I FEEL VERY MUCH WRONGED AND WOULD VERY MUCH LIKE TO ESCALATE.

WHILE DRIVING, THE IGNITION SWITCH MAY FAIL AND THINK THAT THE KEY HAS BEEN REMOVED. THIS RESULTS IN A TOTAL LOSS OF POWER AND THE ENGINE CUTTING OFF. THE RESULT IS VERY LIMITED STEERING AND BRAKING CAPABILITY. THIS HAPPENED MORE THAN 6 TIMES AND INCLUDED 4 VISITS TO THE DEALER BEFORE THEY COULD IDENTIFY WHY IT WAS SHUTTING OFF RANDOMLY. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED.

TRUNK LATCH ON CAR WONT LATCH WHEN SHUTTING TRUNK. WHEN YOU SHUT IT AND TURN ON KEY TRUNK OPENS AGAIN. YOU HAVE TO SHUT IT TWICE EVERYTIME TO GET IT TO LATCH. THIS HAPPENS EVERYTIME YOU UNLOCK CAR OR START CAR.

TL* THE CONTACT OWNS A 2012 RAM 1500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AFTER STRIKING A BUMP IN THE ROAD. THE CONTACT STATED THAT THE VEHICLE LOST POWER COMPLETELY. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND PARKED THE VEHICLE. THE VEHICLE WAS ABLE TO RESTART AFTER SLOWLY TURNING THE IGNITION KEY. THE CONTACT STATED THAT THE IGNITION SWITCH WAS FAULTY. BIMIDJI CHRYSLER CENTER LLC (755 PAUL BUNYAN DRIVE NW, BIMIDJI, MINNESOTA 56601, (218) 751-8006) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. *DT*JB

TL* THE CONTACT OWNS A 2013 DODGE AVENGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V668000 (SEAT BELTS, AIR BAGS) AND 17V640000 (SEATS, AIR BAGS). THE CONTACT WAS UNABLE TO GET THE RECALL REPAIRS COMPLETED DUE TO LACK OF COMMUNICATION FROM THE MANUFACTURER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT PARTS WERE UNAVAILABLE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

CAR SHUTS OFF IN THE MIDDLE OF DRIVING. POWER STEERING AND BREAKS GO OUT. VERY DANGEROUS, WITHOUT ANY WARNING THE CAR JUST TURNS OFF. IT HAS HAPPENED AT ALL DIFFERENT SPEEDS, WHILE TURNING, WHILE GOING UP HILL, WHILE GOING DOWN HILL. SEEMS TO BE THE IGNITION. THERE IS A RECALL FOR THIS BUT IT FOR SOME REASON DOES NOT APPLY TO MY VIN AND I CANT UNDERSTAND WHY. I NEED TO HAVE THIS FIXED IMMEDIATELY, WHY IS MY CAR NOT ON THIS RECALL?

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE ABS, CHECK ENGINE, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES (13601 PINES BLVD, PEMBROKE PINES, FL 33027, 954-446-8775) WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE REPAIRS HAD NOTHING TO DO WITH THE FAILURES. THE MANUFACTURER STATED THAT THEY WOULD CALL HER BACK, BUT THE CONTACT HAD NOT RECEIVED A CALL. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *TT CONSUMER STATED SHE WENT TO PICKED UP HER CAR, SHE WAS CHARGED $766.00 AND RECALL WAS NOT DONE. CAR IS STILL DOING WHAT CONSUMER BROUGHT IT IN FOR. BRAKE MODULE IS STILL BAD, I'M SURE I WILL NEED ANOTHER BRAKE JOB. UPDATED 10/17/18*JB

THE FRONT PASSANGER SIDE HEADREST COMPLETELY BECAME UNDONE WITH SUCH FORCE THAT IT PUSHED THE BACK OF MY HEAD FORWARD WHILE WE WERE DRIVING TO OUR DESTINATION. FELT LIKE SOME ONE PUNCHED ME IN THE BACK OF MY HEAD WITH SUCH FORCE THAT IF I WAS THE PERSON DRIVING, IT COULD HAVE CAUSED AN MAJOR ACCIDENT. WE WERE ON A MAJOR HIGHWAY (TURNPIKE) GOING ABOUT 70 MPH AND I'M GLAD THAT IT WAS NOT THE DRIVER'S SIDE.IT STARTLED ME AND MY WIFE AS WELL IT COMPLETELY UNEXPECTED.NOW THE QUESTION IS THAT IF THIS HAPPENED ON THE PASSENGER SIDE, ITS JUST A MATTER OF TIME THAT IT CAN HAPPEN ON THE DRIVERS SIDE??? THIS HEADREAST LOOKS LIKE ITS SPRINLOADED AND THE PIN THAT HOLDS THIS HEADREST TOGETHER FAILED. THE UNIT IS BROKEN AND THE PLASTIC HOUSING INSIDE THE HEADREST THAT HOLDS THE PIN IS BROKEN AS WELL. PLEASE THIS NEEDS TO BE LOOKED AT AS IT IS AN ACCIDENT WAITING TO HAPPEN BECAUSE IT JUST CAN HAPPEN AT ANY TIME AND IT WOULD BE UNFORTUNATE FOR ANYONE TO GET HURT IF THEY ARE DRIVING DURING THE DAY OR ESPECIALLY AT NIGHT TIME.

I HAVE REPLACED 6 PASSENGER SIDE LOW BEAM WIRING HARNESSES IN THE LAST 5 MONTHS DUE TO THE HARNESS MELTING AT THE LIGHTBULBS CONNECTOR. ALSO REPLACING LIGHTBULBS EACH TIME BECAUSE ONCE THE HARNESS MELTS THEY CANNOT BE SEPARATED CAUSING AN ADDED ADDITIONAL COST EACH TIME TO THE PROBLEM. I PURCHASED A NEW LIGHTBULB HARNESS 3 WEEKS AGO & HAD IT INSTALLED DUE TO MY LOW BEAM GOING OUT YET AGAIN, & YESTERDAY EVENING NOTICED IT WAS OUT AGAIN!!!! AFTER ALL THE TIME AND MONEY SPENT, I'M GETTING TIRED OF THIS AND FRANKLY IT'S EXTREMELY DANGEROUS TO KNOW ELECTRICAL STUFF IS BURNING UP UNDER YOUR HOOD THAT SHOULD BE SAFE! ALSO IT IS AGAINST THE LAW TO HAVE HEADLIGHTS OUT IN MY STATE GEORGIA.