DODGE Complaints

OUT OF NOWHERE, FOR NO REASON, OUR AIRBAG LIGHT CAME ON AND IS NOW STUCK ON THE DASH. WE WERE JUST DRIVING WEST ON I70 TOWARDS WHEELING WV. LIGHT TRAFFIC OVERCAST BUT NO RAIN. NOW WE ARE BEING TOLD BY THE DEALERSHIP THAT OUR AIRBAGS WON'T GO OFF IN OUR FACE BUT THEY ALSO WON'T FUNCTION AT ALL WHEN NEEDED IN AN ACCIDENT.

MY SUBFRAME RUSTED OUT AFFECTING MY STEERING. I HAD TO PULL OFF THE INTERSTATE SINCE I ALMOST LOST ALL CONTROL. SINCE MY CAR CAME FROM A SALT STATE THE SUBFRAME IS BEING REPLACED DUE TO A WARRANTY EXTENSION FROM DODGE, HOWEVER THE CONTROL ARMS NEED TO BE REPLACED AS WELL. THEY HAVE PREMATURELY WORN OUT DUE TO THR INCORRECT SUPPORT OF THE SUBFRAME. DODGE REFUSES TO FIX THIS AS WELL.

MY VEHICLE WAS TAKEN TO A DEALERSHIP TO RECEIVE RECALL MAINTENANCE. THE RECALL MAINTENANCE WAS COMPLETED BY THE DEALERSHIP BUT THE 3 RECALLS ARE STILL SHOWING OPEN ACCORDING TO THIS WEBSITE. I AM ACTIVE DUTY MILITARY CURRENTLY SERVING OVERSEAS AND I HAVE NOT BEEN ABLE TO SHIP MY VEHICLE YET BECAUSE I'M STILL WAITING ON THE RECALLS TO CLEAR SO THAT I CAN PROVIDE THE SHIPPING AGENCY WITH A RECALL LETTER. PLEASE PROVIDE ME WITH GUIDANCE TO REMEDY THIS ISSUE AS SOON AS POSSIBLE. THANK YOU!

I WAS DRIVING MY 2013 DODGE DURANGO CITADEL. WHILE DRIVING APPROXIMATELY 45 MPH THE PASSENGER SIDE HEADREST BECAME DISLODGED AND SPRUNG OPEN OUT OF NO WHERE. THANKFULLY, NO ONE WAS IN THE SEAT AS THEY COULD HAVE BEEN SEVERELY INJURED. AFTER CONTACTING THE DEALERSHIP IT APPEARS THE PLASTIC RETAINING PIN RECEIVER HAD BROKE. SMALL PIECES OF PLASTIC WERE INSIDE THE HEADREST AND IT IS UNABLE TO BE RESET. THE DEALERSHIP DOES NOT COVER THIS UNDER ANY WARRANTY AND IT WOULD BE ALMOST $800 TO REPAIR. I BELIEVE THIS HEADREST IS ALSO CONNECTED TO MY AIRBAG DEPLOYMENT SYSTEM. IT IS UNKNOWN IF ANY FURTHER ISSUES COULD HAPPEN FROM THIS.

I HAVE AN ONGOING ISSUE ABOUT THE BATTERY SIGN COMING ON SPORADICALLY. I TOOK THE CAR 3X TO THE DEALER AND NOTHING WAS FOUND TO BE WRONG. A COUPLE OF MONTH LATER AT LEAST 5 DIFFERENT SIGNS CAME UP WHILE DRIVING, A WARNING ABOUT THE POWER STEERING ALSO APPEARED BRIEFLY AND THE STEERING WHEEL LOCKED WHILE DRIVING. LUCKILY I WAS ABLE TO MANEUVER THE CAR TO A SAFE ZONE. I HAD THE CAR TOWED TO THE DEALERSHIP AND YET AGAIN THEY FOUND NOTHING, THEY TOLD ME THAT NO SIGNS APPEARED. ATTACHED IS THE ONE PICTURE I WAS ABLE TO TAKE ONCE I WAS ABLE TO MOVE TO A SAFE ZONE. IM JUST SCARED TO DRIVE THE CAR AND HAVE THIS HAPPEN AGAIN, MORE SO SINCE WENT THAT HAPPENED I HAD MY TWO SMALL CHILDREN WITH ME IN THE CAR. I ALSO HAVE A VIDEO BUT I CANT UPLOAD IT.

HORN KEEPS GOING OFF AND ON WHILE DRIVING, WHILE PARKED OR TURNING CAR OFF. WHILE DRIVING VEHICLE HAD LOSS OF POWER AND STALLED THE SAME DAY THAT HORN WAS GOING OFF. WAS DRIVING ON THE STREET AT 30 MPH WHEN VEHICLE LOST POWER AND THE STALLED.

~OCTOBER 2017, I WAS PARKED IN MY DRIVEWAY WITH MY DAUGHTER IN THE REAR SEAT; I WAS GETTING READY TO EXIT MY DRIVEWAY WHEN I REALIZED MY KEY FOB WAS INSIDE THE HOUSE. I LEFT THE CAR TO GO GET MY KEY FOB AND LEFT THE DOOR OPEN; BY THE TIME I GOT TO MY BACK DOOR, MY DAUGHTER WAS SCREAMING (SHE WAS IN HER CAR SEAT) AND THE CAR WAS MOVING BACKWARD DOWN THE DRIVEWAY, SCRAPING AGAINST THE HOUSE, INTO THE STREET AND ACROSS THE ROAD TO THE NEIGHBOR'S HOUSE UP THEIR DRIVEWAY. I RAN AFTER THE VEHICLE AND RIGHT BEFORE IT STRUCK MY NEIGHBOR'S GARAGE, WAS ABLE TO THROW MY FOOT INTO THE BRAKE FROM THE SIDE WHILE I FELL ON THE GROUND. I WAS BRUISED AND MY CAR WAS DAMAGED, BUT MOST IMPORTANTLY MY DAUGHTER WAS FINE BUT SCARED. I WENT TO THE DEALERSHIP TO HAVE THEM TAKE A LOOK AT THE DOOR/MIRROR AND COMPLAINED ABOUT THE ISSUE (THIS IS REFERENCED IN THE "ACTION PLAN" FOR THE VISIT), AND THE GENTLEMAN AT THE MIKE SMITH BEAUMONT DEALERSHIP STATED THAT MY VEHICLE MUST HAVE HAD A QUIRK, BECAUSE THERE WAS ALREADY AN UPDATE AVAILABLE ON THAT WHICH THEY WOULD TEST. WHEN I CAME BACK TO GET MY VEHICLE, I ASKED ABOUT THE UPDATE, AND HE STATED THAT HE WAS MISTAKEN; THAT ONLY PICKUP TRUCKS WERE GETTING THAT UPDATE. I ASKED WHY, BECAUSE THERE'S NO LESS SAFETY RISK IN A DURANGO (IN FACT, PROBABLY MORE CHILDREN). HE DID NOT HAVE AN ANSWER BUT SAID HE WOULD GET BACK TO ME. NO ONE DID, AND I COMPLAINED TO DODGE ONLINE. EVENTUALLY IN AUGUST 2018 I GOT AN ODDLY PHRASED NOTICE THAT DID NOT USE THE WORD RECALL BUT STATED THAT "REPAIRS" NEEDED TO BE MADE. I WROTE TO DODGE AGAIN AND ASKED IF THEY WOULD ASSIST WITH THE ORIGINAL PROBLEMS TO MY DOOR/WINDOW BUT THEY WOULD NOT. I AM DISAPPOINTED THAT DODGE DID NOT INCLUDE DURANGOS IN THIS OBVIOUSLY EXISTING TECHNOLOGY AND DISAPPOINTED THAT IT TOOK A YEAR TO TAKE ANY ACTION (WHICH DOES NOT HELP MY REPAIRS). I AM VERY GRATEFUL WE WERE NOT MORE BADLY INJURED.

I BOUGHT THE CAR USED AND HAVE HAD IT FOR ABOUT 9 MONTHS. EVERYTHING WAS WORKING FINE, WE KEEP REGULAR VEHICLE MAINTENANCE AND THE HEAT STOPS WORKING THE IN THE CAR ENTIRELY. THE VENTS BLOW COOL AIR NO MATTER THE SETTING WHICH MEANS THE WIDOWS DO NOT DEFROST AT ALL. THIS IS DANGEROUS IN THE WINTER TIME CONSIDERING I CANNOT SEE. I HAVE SEEN NUMEROUS PEOPLE COMPLAIN ABOUT THE EXACT SAME PROBLEM.

TL* THE CONTACT OWNS A 2006 DODGE RAM 1500. WHILE DRIVING 10 MPH, THE VEHICLE SLOWED DOWN AND THE REAR TIRES SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ENGAGED THE 4-WHEEL DRIVE IN ORDER TO MOVE THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

TL* THE CONTACT OWNS A 2011 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V160000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOHN HIRSCH'S CAMBRIDGE MOTORS CHEVROLET GMC CHRYSLER JEEP DODGE RAM (700 GARFIELD STREET SOUTH, SUITE B, CAMBRIDGE, MINNESOTA 55008) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.