DODGE Complaints

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. AFTER STOPPING THE VEHICLE AND SWITCHING THE TRANSMISSION TO THE PARK POSITION, THE CONTACT STEPPED OUT OF THE VEHICLE AS IT ERRONEOUSLY ROLLED BACKWARDS. AS A RESULT, THE OPEN DRIVER DOOR STRUCK A WOODEN GATE. THE CONTACT WAS ABLE TO GET BACK INTO THE ROLLING VEHICLE AND DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE MINOR INJURIES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000. *TT

TL* THE CONTACT OWNS A 2006 DODGE DURANGO. THE CONTACT STATED THAT THE 4-WHEEL DRIVE OPTION WOULD INADVERTENTLY ENGAGE. HOWEVER, WHEN THE 4-WHEEL DRIVE BUTTON WAS DEPRESSED TO DISENGAGE, IT FAILED AND THE CHECK ENGINE AND SERVICE 4-WHEEL DRIVE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE ACTUATOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

WHILE DRIVING ON A MAJOR ROADWAY IN CONCORD, NC, WITH NO WARNING, THE REAR DIFFERENTIAL FAILED AND SEIZED, LOCKING UP THE REAR WHEELS AND SHEARING THE DRIVESHAFT, AND SLAMMING ME TO A COMPLETE STOP IN TRAFFIC. FORTUNATELY THE VEHICLES BEHIND ME WERE ABLE TO AVOID HITTING ME. THE TRANSMISSION SHOP CURRENTLY EVALUATING THE PROBLEM HAS STATED "THE PINION NUT CAME OFF AND DROPPED INTO THE GEARS". THIS IS A PROBLEM THAT CHRYSLER HAS ISSUED A RECALL FOR ON 2005 RAM 1500 PICKUPS, BUT NOT THE 2004 MODELS.

AFTER A COOLANT FLUSH MY AC STOPPED WORKING AND FLASHING LIGHTS AFTER PERFORMING A RECHARGE WITHOUT MY PERMISSION ON SATURDAY.NOTIFIED DAVID (X) ABOUT SITUATION DID NOT GET NO HELP FROM HIM. AS A CONCERNED CUSTOMER WHO TAKES CARE OF MY CAR. I WENT TO EXPRESS LANE TODAY JULY 23,2018 AT 8:30ISH AND SPOKE TO DAVID . I ASKED HIM IF I COULD SPEAK WITH EDDIE (Y) HE SAID GO WALK ACROSS THE STREET TO THE SALES BUILDING TO HIS OFFICE. I WALKED OVER TO SALES DEPARTMENT AND ANOTHER'S EMPLOYEE ASKED ME WHY I NEEDED TO SPEAK WITH HIM. I TOLD HIM IT'S REGARDING A SITUATION THAT HAPPENED ON SATURDAY AND I WAS WILLING TO WAIT ON EDDIE (Y) IF HE ISN'T NOT AVAILABLE AT THE MOMENT.THE SALES ASSOCIATE TOLD ME HE WASN'T GOING TO TEXT EDDIE AND LET HIM KNOW. HOWEVER, HE THEN PROCEEDED TO TELL ME THAT EDDIE PROBABLY IS IN A MEETING OR SOMETHING. I TOLD HIM OKAY AND I WALKED BACK OVER TO EXPRESS LANE AND ASKED DAVID (X) IF I COULD SPEAK WITH EDDIE AND THAT I WAS WILLING TO WAIT. DAVID WAS NOT HELPFUL AT ALL .HE SAID WE'LL ITS NO WAY I CAN'T GET IN TOUCH WITH HIM FOR YOU. SO I WALKED BACK TO SALES AND THE RECEPTIONIST ASKED ME WHAT I NEEDED HELP WITH AND I TOLD HER SITUATION ON HOW THE MANGER DAVID (X) WAS NOT TRYING TO HELP ME. I TOLD HER WHO I WAS LOOKING FOR AND SHE SENT ME TO HIS OFFICE. I WALKED TO HIS OFFICE AND TAPPED ON THE OPEN DOOR AND SAID HEY MR (Y) I WAS TOLD TO COME OVER TO YOUR OFFICE TO DISCUSS A SAFETY ISSUE WITH MY CAR THAT HIS TEAM MESSED UP AND DID WORK WITHOUT MY PERMISSION. HE STARTED YELLING RUDELY I CAN'T HELP YOU I'M DOING PAYROLL RIGHT NOW. HE SAID LET DAVID HELP YOU.I TRIED TO EXPRESS TO HIM WHY I COULDN'T GET MR. (X) HELP BUT HE CUT ME OFF AND CALLED THE SALES ASSOCIATE WHO I HAD REPORTED THE PROBLEM TO ON SATURDAY IN THEN OFFICE. DAVID LIED AND SAID HE DIDN'T DO NOTHING TO MY CAR AND NO ONE HELPED ME GET THE SITUATION RESOLVED. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I HAVE HAD MY 2016 DODGE DART FOR 2 YEARS AND 5 MOS AND THIS IS THE THIRD TIME THE CHECK ENGINE LIGHT HAS COME ON AND THE CAR SEEMS LIKE IT WANTS TO STALL OUT AND HAS PROBLEM GETTING POWER AND HAS A PULLING EFFECT WHEN GOING AT REGULAR SPEED, I HAVE TAKEN IT TO THE DEALER TO REPLACE A COLI ON IT ALREADY; I DIDN'T EXPECT TO HAVE ANY ISSUES WITH A BRAND NEW CAR SO SOON AND HAVING TO PAY FOR REPLACING A COIL WHICH WAS QUITE PRICEY TO DO BUT I DID BECAUSE I DON'T HAVE ANY OTHER MEANS OF TRANSPORTATION AND ALSO BECAUSE THE ORIGINAL CHRYSLER PART WAS ON BACK ORDER FOR SEVERAL MONTHS; I DON'T FEEL THAT I SHOULD HAVE TO PAY FOR THESE REPAIRS BEING THAT MY CAR IS ONLY 2 YEARS OLD; AND I NOW AM HAVING THE SAME ISSUE AGAIN AND PROBABLY GOING TO HAVE TO PAY AGAIN TO HAVE SAME PROBLEM FIXED; VERY UNHAPPY WITH OWNING A DODGE VEHICLE :)

WHILE DRIVING NORMALLY AT A SPEED APPROXIMATELY 45 MPH, THE TRUCK FLASHED THE CHECK ENGINE LIGHT A COUPLE TIMES AND CHIMED, THEN I LOST ALL POWER. THE POWER STEERING WAS DISABLED, AND I HAD TO MANUALLY GUIDE THE TRUCK OFF THE ROADWAY INTO A PRIVATE DRIVE AND CALL FOR A TOW. I WAS TOLD BY A SHOP THAT THE VALVE SEAT OF CYLINDER 1 FAILED AND BROKE APART INSIDE THE CYLINDER AND DAMAGED THE CYLINDER WHILE ALLOWING OIL INTO THE CYLINDER AS WELL. I AM TOLD THE ENGINE NEEDS REPLACEMENT. I AM WAITING FOR THE SHOP'S DIAGNOSIS DOCUMENTATION.

MY WIFE WAS DRIVING OVER A BRIDGE IN CITY LIMITS AT 9:30PM AND OUR CAR SHUTDOWN ON HER SHE FELT A LITTLE PULL AND THEN THE ENGINE SHUT OFF AND WE HAD TO GET IT TOWED. WHEN I TRY TO TURN THE CAR ON THE CAR SPUTTERS AND TURNS AS IF IT IS GOING TO START BUT NEVER DOES. IT PUT MY WHOLE FAMILY'S LIFE IN DANGER THE ROAD WHERE THIS HAPPEND IS NOT WELL LIT AND TRAFFIC WAS HEAVY . I TRIED TO PUT A VIDEO BUT IT WON'T LET ME DIE TO NO PROPER FORMAT FOR FILE WHICH IS NO GOOD SINCE MY CAR WON'T START AND I HAVE NO REAL WAY OF SHOWING YOU HOW MY CAR IS REACTING OR ACTING WHEN I TRY TO TURN IT ON

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS LOW SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THERE WERE NO WARNING INDICATORS ILLUMINATED. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000.

TAKATA RECALL SOMETIMES MY VEHICLE WILL NOT STAR,T BASICALLY EVERY WEEK. I CANNOT PUSH THE PEDAL DOWN NOTHING LIGHTS UP THE WINDSHIELD WIPERS WILL NOT STOP GOING OFF AIRBAG LIGHT, ENGINE, AND TIRE PRESSURE SENSOR ALL COME ON. IF CAR DOES START THE WINDSHIELD WIPERS WILL CONTINUE AS WELL AS LIGHTS THEN GAS GUNGE WILL GO TO ZERO, CRUISE CONTROL SHUTS OFF AND BLINKERS WILL NOT WORK, ALL HAPPENS SIMULTANEOUSLY WHILE DRIVING MAKING IT VERY DANGEROUS. I HAVE FOUND MANY PEOPLE WITH THIS ISSUE YET NO CLEAR FIX. IT IS VERY DANGEROUS AND OUT RIGHT RIDICULOUS THERE IS NO RECALL FOR THIS SAFETY ISSUE. THESE ISSUES HAPPEN WHILE THE VEHICLE IS IN DRIVEWAY AND HAS HAPPENED ON HIGHWAY. I DO NOT FEEL SAFE HAVING MY CHILDREN IN THIS CAR.

TL* THE CONTACT OWNS A 2007 DODGE CALIBER. WHILE DRIVING 35 MPH, THE VEHICLE STARTED TO SHAKE, THE REAR OF THE VEHICLE DROPPED, AND AN ABNORMAL NOISE WAS HEARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE DRIVEN AND HAD IT TOWED TO AN INDEPENDENT MECHANIC. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE FRAME BECAME DETACHED. THE CONTACT THEN TOWED THE VEHICLE TO THE DEALER (HANCOCK COUNTY CHRYSLER DODGE JEEP RAM, 845 WASHINGTON, NEWELL, WV 26050, (304)-387-3100) WHERE IT WAS DETERMINED THAT THE VEHICLE COULD NOT BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT NO FURTHER ACTION WAS TAKEN. THE FAILURE MILEAGE WAS 70,000. *TT *JB