DODGE Complaints

SMART GLASS DRAINING BATTERY, TAKATA INFLATOR RECALL, TIMING CHAIN RECALL AND ALTERNATOR RECALL IN DEC 2017 MY DODGE CHALLENGER 13' RAN OUT OF BATTERY & WAS TOWED TO A REPAIR SHOP. THERE WERE 2 RECALLS, ONE BEING AN ALTERNATOR, CAUSING THE BATTERY TO DRAIN AND NOT ABLE TO BE JUMPED. AFTER 1.5 MONTHS OF TALKING TO CHRYSLER FCA RECALLS ABOUT HOW TO GET THE RECALL WORK COMPLETE, MY CAR ARRIVED AT COVERT DODGE IN AUSTIN IN JAN 2018 (I PAID FOR TOW OUT OF POCKET). FROM DEC TO MAR 20TH, I WAS WITHOUT A CAR AND COVERT /FCA WOULD NOT PUT ME IN A RENTAL WHILE WAITING ON BACK ORDERED PARTS. ON MAR 20TH, THEY PUT ME IN A RENTAL VEHICLE. APR 20TH FCA CALLED TO TELL ME: 1) ALL 3 RECALLS HAVE BEEN ADDRESSED 2) THE SMART GLASS WINDOW MODULE, WHICH IS ACTUALLY WHAT IS CAUSING THE BATTERY TO DRAIN, IS STILL ON BACKORDER (ETA MAY 29, BUT NOT A FIRM ETA AND THIS PART HAS BEEN ON BACKORDER SINCE JAN) BUT THE CAR CAN BE DRIVEN WITHOUT OPERABLE WINDOWS, 3) I NEED TO RETURN THE RENTAL IN 2 DAYS AND PICK UP MY CAR. I STATED THAT IT IS UNSAFE TO DRIVE A CAR WITH INOPERABLE WINDOWS (GETTING PULLED OVER AND HAVING TO OPEN MY DOOR TO TALK TO THE POLICE, EXTREMELY HOT WEATHER IN TEXAS AND NOT BEING ABLE TO OPEN THE WINDOWS, LITTLE KIDS AND CAR SICKNESS, UNABLE TO USE DRIVE-THROUGH ANYTHING, ETC). THE SERVICE MANAGER STATED THAT HE CAN'T COMMENT ON SAFETY, BUT THE CAR IS DRIVABLE. THE CASE MANAGER AT FCA SAID THAT SHE CAN ONLY ADDRESS SAFETY CONCERNS IN BULLETINS FROM FCA. THE SMART GLASS WINDOW MODULE HAS BEEN ON BACK ORDER FOR ME SINCE JAN 2018 AND NO CONFIRMED ETA. THIS PART HAS BEEN RECALLED ON 2012 AND 2011 CHALLENGER AND MULTIPLE OTHER MOPAR PART CARS. THERE IS A LONG LIST OF PEOPLE WAITING FOR THIS PART (PROBABLY 1000S), MANY DUE TO A RECALL. IN THE MEANTIME, I'M EXPECTED TO USE MY CAR WITHOUT WORKING WINDOWS - MEANING WINDOWS HAVE TO BE CLOSED AND CAN NOT OPEN.

THESE CARS HAVE MASSIVE OIL LEAKS FROM BAD SEALS ON THE OIL COOLER AND FILTER HOUSING ASSEMBLY. THIS CAN CAUSE YOUR ENGINE FAILURE OR A FIRE.

TL* THE CONTACT OWNS A 2007 DODGE CARAVAN. WHILE DRIVING 35 MPH, THERE WAS A STRONG EXHAUST ODOR AND THE VEHICLE STALLED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER (PUTMAN CHRYSLER JEEP DODGE, 3 CALIFORNIA DR., BURLINGAME, CA 94010) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER FAILED. THE VEHICLE WAS REPAIRED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT WOULD BECOME SLEEPY WHILE DRIVING. THE CONTACT BELIEVED THIS WAS DUE TO CARBON MONOXIDE ENTERING THE VEHICLE. SHE ALSO STATED THAT THE FLOORBOARD WAS VERY HOT TO THE TOUCH. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE WAS 128,000. THE VIN WAS NOT AVAILABLE.

WHEN USING CLIMATE CONTROLS THE AIR ON DRIVER SIDE GETS HOT BUT AIR THROUGH THE VENTS ON PASSENGER SIDE REMAIN COLD. IN WINTER THE WINSHIELD WILL ONLY DEFROST OR DEFOG ONE SIDE WHICH OBSCURES VISION ON PASSENGER SIDE WHICH COULD LEAD TO AN ACCIDENT AND OR DEATH AS A RESULT.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING, THE VEHICLE LIGHTING, HORN, AND ALARM ENGAGED INDEPENDENTLY. THE FAILURES WERE EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO TWO UNKNOWN DEALERS FOR DIAGNOSTIC TESTING, BUT AN ELECTRICAL FAILURE CODE WAS UNABLE TO BE PRODUCED. THE CONTACT REPLACED THE BATTERY HIMSELF IN AN ATTEMPT TO CORRECT THE FAILURE; HOWEVER, IT WAS NOT CORRECTED. THE CONTACT RECENTLY TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE IN THE STEERING WHEEL IGNITION AREA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 48,000.

IN 2016 IT WAS DISCOVERED MY SUB-FRAME WAS RUSTED THRU. DISCOVERED DODGE HAD A SERVICE BULLENTIN NOT A RECALL SERVICE BULLETIN # 23-012-14, RE: BODY ISSUE DATE: MAY 19, 2014. THIS BULLETIN IS SUPPLIED AS TECHNICAL INFORMATION ONLY AND IS NOT AN AUTHORIZATION FOR REPAIR. NOTE: THIS ONLY APPLIES TO VEHICLES IN THE CANADIAN MARKET AND IN SALT BELT STATES WHICH INCLUDE CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON, D.C., WEST VIRGINIA AND WISCONSIN. DODGE ONLY REPLACED FRONT SUB-FRAME, NOW REAR SUB-FRAMES AND ALL ALONG ROCKER PANELS IS COMPLETELY ROTTED, ENOUGH THAT IT WON'T PASS PENNSYLVANIA STATE INSPECTION. I'VE OWNED VEHICLES IN THE PAST THAT WERE OLDER THAN THIS CALIBER & NEVER HAD THE RUST & ROT ISSUE I DO WITH THIS VEHICLE. IT IS JUST 10 YRS OLD!

TL* THE CONTACT OWNS A 2015 DODGE CHARGER. WHILE STARTING THE VEHICLE OR WHILE DRIVING AT UNKNOWN SPEEDS, THERE WAS AN ABNORMAL TICKING NOISE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SNETHKAMP CHRYSLER DODGE JEEP RAM, 11600 TELEGRAPH RD, REDFORD CHARTER TWP., MI 48239, (888) 455-6146) WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT WAS WORN, THE LIFTER WAS THE CAUSE OF THE TICKING NOISE, AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 105,535.

TL* THE CONTACT OWNS A 2010 RAM 1500. WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE CRANKED, BUT THE VEHICLE FAILED TO START. THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH. ONCE THE KEY WAS REMOVED, THE ENGINE CONTINUED TO OPERATE AND CAUSED THE BATTERY TO DRAIN. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V200000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2007 DODGE CALIBER. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THE CONTACT PARKED THE VEHICLE, INSPECTED THE UNDERCARRIAGE, AND NOTICED RUST FROM THE FRONT TO THE BACK OF THE SUBFRAME. THE CONTACT CALLED LOWERY BROS. CHRYSLER-JEEP, INC. AT (315) 472-7844 (647 W GENESEE ST, SYRACUSE, NY 13204), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 116,000.

2011 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO BRAKE TRANSMISSION SHIFT INTERLOCK SAFETY RECALL.. *LD THE CONSUMER STATED THE VEHICLE WAS PLACED INTO PARK WITH THE ENGINE RUNNING AND THE PARKING BRAKE ON. THE VEHICLE ROLLED ACROSS THE HIGHWAY AND INTO IN ELECTRICAL POLE. THERE WAS A RECALL RELATED TO THE FAILURE, BUT THE PARTS WERE UNAVAILABLE.*JS