DODGE Complaints

DRIVING IN OUR LANE ON A CITY STREET GOING 40 MPH AS A VEHICLE TRIED TO TURN INTO A GAS STATION, CROSSING OUR LANE RIGHT FRONT OF US AND THEY DID NOT HAVE ENOUGH TIME TO MAKE THE TURN. TO AVOID A FULL BLOWN HEAD ON COLLISION, I SWERVED AND WE HIT FRONT DRIVER SIDE VS FRONT DRIVER SIDE. GOING 40 MPH, AND THE SPEED OF THE OTHER VEHICLE AND MY AIR BAGS DID NOT DEPLOY, THAT BEING MY MAIN CONCERN WHY THEY DID NOT DEPLOY WITH THE SPEED BEING CONSIDERED AND HITTING FRONT ON.

THE CHECK ENGINE LIGHT CAME ON, AND IT WAS TAKEN TO THE DEALER A FEW DAYS LATER FOR SERVICE. I WAS TOLD THAT IT WAS CODE P0741: TORQUE CONVERTER CLUTCH CIRCUIT PERFORMANCE AND THAT IT WAS A CHRYSLER STAR CASE: S1321000013, WHICH MEANT THAT THE ONLY SOLUTION WAS TO REPLACE THE TRANSMISSION, AT A COST OF $5,000. THE VEHICLE HAD AN EXTENDED WARRANTY THAT RECENTLY EXPIRED, ONLY HAS AROUND 84,500 MILES AND HAS BEEN SERVICED REGULARLY. I CONTACTED CHRYSLER FOR FINANCIAL ASSISTANCE AS THIS ISSUE WAS NOT MY FAULT AND WAS DENIED. CALLED IN TWICE, WROTE A FORMAL LETTER OF COMPLAINT, AND SENT AN EMAIL TO CHRYSLER COMPLAINT DEPARTMENT. HAVE YET TO RECEIVE ANY RESPONSE BACK. VEHICLE IS NOT SAFE TO DRIVE AND CURRENTLY PARKED.

LEFT SIDE PASSENGER DOOR STUCK CLOSED. DOOR WON'T UNLOCK OR OPEN, NEITHER AUTOMATICALLY NOR MANUALLY. THIS IS A HUGE SAFETY RISK.

MY VEHICLE IS HAVING A LONG CRANK TIME SIMILAR TO THE RECALL ON MORE THAN 500K DURANGO AND CHEROKEE MODELS ARE UNDER RECALL FOR FUEL PUMP RELAY ISSUE THAT CAN LEAD TO STALLS AND NO-STARTS. MY CAR HAS BEEN DOING THIS OFF AND ON FOR OVER A YEAR I HAVE TAKEN IT TO THE DEALERSHIP WITH NO RESOLVE, BECAUSE THEY ARE SAYING IT HAS TO DUPLICATE THE PROBLEM WHILE THEY HAVE IT, BUT IT NEVER DOES. NOW MY CAR IS ACTING LIKE IT WANTS TO STALL WHILE DRIVING. THIS IS SCARY WHILE DRIVING.

AT APPROXIMATELY 11:30 PM, I HEARD A VEHICLE HORN HONKING OUTSIDE IN THE DRIVEWAY. GOT OUT OF BED TO INVESTIGATE. OBSERVED MY 2102 RAM 3500 DIESEL TRUCK WITH LIGHTS ON AND FLASHING AND HORN WAS HONKING. KEYS FOR TRUCK WERE IN THE HOUSE. WENT OUTSIDE WITH KEYS AND TRIED KEY-LESS ENTRY FOB TO OPEN THE CAB DOOR WITH NO SUCCESS. SMELLED SMOKE. OPENED DRIVERS SIDE DOOR WITH REGULAR KEY TO SEE LIGHTS ON DASHBOARD ALL LIT UP. OPENED THE HOOD TO SEE LOTS OF SMOKE AND OBSERVED GLOWING WIRING HARNESS NEXT TO DRIVER'S SIDE BATTERY. HARNESS WAS GLOWING ORANGE ALL THE WAY FROM THE FIREWALL TO THE FUSE BOX (POWER DISTRIBUTION MODULE) NEXT TO BATTERY. WENT INTO GARAGE TO GET WRENCHES AND FIRE EXTINGUISHER. DISCONNECTED DRIVER SIDE BATTERY BUT THE ELECTRICAL HARNESS WAS STILL GLOWING ORANGE AND SMOKING. NEXT, DISCONNECTED AUXILIARY BATTERY ON PASSENGER SIDE AND WIRING HARNESS STOPPED GLOWING AND BURNING. TRUCK WAS PARKED IN DRIVEWAY, IN FRONT OF GARAGE, NEXT TO THE HOUSE. KEYS WERE NOT IN THE VEHICLE AT THE TIME. VEHICLE WAS PARKED AND NOT RUNNING AT THE TIME. VEHICLE HAD NOT BEEN STARTED OR DRIVEN FOR APPROXIMATELY 2 WEEKS PRIOR TO THE SPONTANEOUS THERMAL EVENT. VEHICLE HAD APPROXIMATELY 56,500 MILES AT TIME OF THERMAL EVENT. MASSIVE SHORT CIRCUIT APPEARS TO HAVE ORIGINATED IN THE FUSE BOX (POWER DISTRIBUTION MODULE) UNDER THE HOOD, CAUSING ALL WIRES LEADING OUT OF THE MODULE TO SHORT CIRCUIT, CAUSING MASSIVE AND TOTAL ELECTRICAL SYSTEM FAILURE. REFERENCE NHTSA COMPLAINTS: 10926543 ' NOVEMBER 16, 2016 11084301 ' APRIL 10, 2018 11142816 ' OCTOBER 26, 2018

FIRST MY CAR WOULD NOT DETECT MY KEYS (EVEN AFTER I REPLACED BATTER). WHEN I WAS DRIVING THE CHECK ENGINE LIGHT WOULD RANDOMLY COME ON AND OFF EVEN AFTER GETTING ALL REPAIRS COMPLETED. ONE DAY IT REPEATEDLY FLASHED ON AND OFF AND KEEPS CONSTANTLY. MY CAR WAS ALSO JUMPING AND VIBRATING EXTREMELY HARD AND THE ENGINE WAS TICKING. GOING SLOW OR SLOWING DOWN, MY CAR HAS A HARD TIME TURNING. I WENT TO AUTOZONE AND RAN AN DIAGNOSTICS. AFTERWARDS I TOOK IT TO THE DODGE DEALERSHIP AND TOLD THEM WHAT I WAS EXPERIENCING AND WHAT THE DIAGNOSTIC SAID. I STILL HAVEN'T GOTTEN IT FIXED. MOREOVER, MY CAR IS STILL AT THE DEALERSHIP AND I DO NOT HAVE A RENTAL. THE LAST TIME I TOOK MY CAR IN FOR RECALLS, I WAS TOLD THEY DIDN'T HAVE ANY RENTALS AND I WOULD HAVE TO PURCHASE MY OWN. ALSO, THEY NEVER TOLD ME THAT THE RECALL WITH MY BRAKE CHOCKS WEREN'T REPLACED. THE INDIVIDUALS WORKING IN THE SERVICE DEPARTMENT DIDN'T ACT REALLY PROFESSIONAL. THEY WERE DEMEANING AND SQUARING ME OF THINGS THAT I DIDN'T DO OR AGREE TO.

TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE CRASHED INTO A DEER. DURING THE CRASH THE FRONT END OF THE VEHICLE SUSTAINED SEVERE DAMAGE BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A INJURED NECK. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER YOCHUMS CHRYSLER LOCATED AT 1270 S HART STREET RD, VINCENNES, IN 47591 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 60,000. *DT*JB

1ST TIME JUNE 2020: WHILE DRIVING ON HIGHWAY, SUDDENLY WARNING LIGHTS STARTED GOING ON AND OFF AND ON, VAN LOST ELECTRICAL POWER, SHUTTING DOWN ALL LIGHTS, WINDOWS, ETC. ENGINE WOULD NOT SWITCH GEARS. LUCKILY, MADE IT OFF THE HIGHWAY BEFORE THE ENGINE DIED. TOWED TO MECHANIC, COULD NOT FIND AN ISSUE AFTER IT WAS JUMP STARTED. THEY TESTED IT FOR 5 STRAIGHT DAYS. COULD NOT DRIVE THE VEHICLE AT A HIGHWAY SPEED ONCE THIS STARTED HAPPENING, IT WOULD NOT ACCELERATE OR SWITCH GEARS, TOP SPEED WAS 35 MPH. NOT SURE OF PRECISE DATE OFF THE TOP OF MY HEAD, BUT IT WAS JULY 2020. EXACT DATE CAN BE VERIFIED FROM MECHANIC AND AAA TOWING INFO.

1ST TIME JUNE 2020: WHILE DRIVING ON HIGHWAY, SUDDENLY WARNING LIGHTS STARTED GOING ON AND OFF AND ON, VAN LOST ELECTRICAL POWER, SHUTTING DOWN ALL LIGHTS, WINDOWS, ETC. ENGINE WOULD NOT SWITCH GEARS. LUCKILY, MADE IT OFF THE HIGHWAY BEFORE THE ENGINE DIED. TOWED TO MECHANIC, COULD NOT FIND AN ISSUE AFTER IT WAS JUMP STARTED. THEY TESTED IT FOR 5 STRAIGHT DAYS. 2ND TIME OCTOBER 2020 PULLED VAN OUT OF GARAGE TO DRIVEWAY, TURNED IT OFF TO LOAD AND PUT GRANDCHILDREN IN CAR SEATS. VAN WOULD NOT RESTART, TOWED, REPLACED BATTERY. 3RD TIME 11/7/2020 WHILE DRIVING ON SUBURBAN BUSY ROAD AT NIGHT, SUDDENLY VARIOUS WARNING LIGHTS CAME ON AND OFF AND ON, WIPERS TURNED ON BY THEMSELVES, THEN ALL ELECTRICAL POWER WENT OUT. I GUIDED VAN INTO THE NEAREST PARKING LOT AS THE ENGINE DIED AND WOULD NOT RESTART. AAA CAME AGAIN, JUMPED THE CAR, AND WHILE WE DISCUSSED WHAT TO DO, THE CAR SHUT ITSELF OFF AGAIN. TOWED, MECHANIC REPLACED ALTERNATOR. I HAVE BEEN VERY LUCKY NOT TO BE HIT BY ANOTHER VEHICLE IN TWO OF THESE THREE INSTANCES. CURRENT MILEAGE: 102,201 I CAN PROVIDE REPAIR SHOP BILLS AND PROOF OF THE 3 TIMES VEHICLE WAS TOWED IN LAST 6 MONTHS!

VEHICLE HAS122000 MILES. I AM SECOND OWNER,AND HAVE HAD IT FOR ALMOST 10 YEARS. ABOUT 18 MTHS AGO VEHICLE BEGAN LOCKING/UNLOCKING ITSELF. ABOUT A YEAR AGO, IT STARTED SHUTTING DOWN ALL POWER WHILE DRIVING, RANDOMLY. 3 WEEKS AGO, ALL WARNING LIGHTS IN DASH AND ALL ELECTRICAL SYSTEMS IN VEHICLE BEGAN TO MALFUNCTION, LIKE IT WAS POSSESSED. LOCAL GARAGE DIAGNOSIS WAS MALFUNCTIONING TIPM. REPAIR WAS COMPLETED AT $800 COST FOR REMANUFACTURED TIPM, AND PROBLEM STILL PERSISTS.