2022 GENESIS GV80 Complaints

This vehicle had been in the shop for over a month due to the emergency brake system freezing up causing my rear wheels to lock up, to smoke and rotors become damaged. Dealership could not find anything wrong as could not duplicate the issue. They did say that the EBS did engage while driving down the interstate at 70+ MPH. No reason why. Not normal! It was returned to me. Then 1 week after getting it back the vehicle started shaking violently when at speeds in excess of 65 for about 30 seconds. The RPM goes from 2 to 4 with difficult acceleration. When it gets back to normal, there is a definite clunk. Do not get any warning lights. Has happened 3 time in less than 2 weeks. Is not safe to drive! It is back at the dealership. Something is wrong with the vehicle. Have a video

Recurrent failures of horn system. Randomly stops working. Dealer keeps replacing horns but unable to locate problem. This is critical safety equipment. It recurrently puts the safety of myself and my family at risk as the time the horn failure is discovered is when we are using it to warn other driver of a hazard(i'm in their blind spot or they are pulling out/making left/making right on red..without adequately clearing right of way.) The horn is something you take for granted until you need it. At this point, dealer's official take is that this is a frequent problem with the Genesis GV80 model and other customers are also affected. The recommendation from genesis corporate to the dealers has been to repeatedly replace the horns when they fail and they will not send an engineer out. sometimes it takes months to get the appointment to get the horn replaced and im driving without one resulting in a multitude of close calls. I'm sure others have been involved in a collision where they could not adequately warn other drivers of their presence. The problem has been confirmed by multiple different dealers and horn replaced repeatedly. The vehicle component has not been inspected by the manufacturer but has been inspected by the dealer on a recurrent basis. Horn has not been sent back to manufacturer for further analysis. No warning lamps illuminated. Recurrently found out the hard way.

While driving down the interstate the rear brakes locked up. Was not able to accelerate over 65 mph. Originally thought it was a transmission issue until I was able to pull over smelled burning rubber and saw smoke coming from the rear brakes and the rotors completely gouged. The dealership originally indicated it is a safety issue and would have to call in an engineer but then stated that they are not able to duplicate the issue so I will have to pay for the repair out-of-pocket and will return the vehicle to me. Told them I do not feel safe driving this vehicle. No warning lights. Vehicle is currently at the Genesis of Minneapolis

Since the coasting feature on the Genesis GV80 and similar models is inoperative, it could mean that Genesis misrepresented the vehicle’s fuel efficiency and emissions performance. The coasting function is designed to disengage the engine from the drivetrain to improve fuel economy, and because it doesn’t work as advertised, real-world MPG may be lower than stated. This could mislead consumers who purchased the vehicle expecting better efficiency. Additionally, coasting reduces engine load and fuel consumption, meaning that with it disabled, carbon emissions could be higher than what was tested or certified. Since official EPA fuel economy ratings were calculated with the assumption that coasting is active, but in practice, the feature never engages, this could be considered a form of emissions cheating or consumer fraud. Such discrepancies raise regulatory concerns and provide grounds for legal action, including a class-action lawsuit, if buyers were misled into purchasing a vehicle under false claims.

Subject: Complaint Regarding Non-Functioning Wireless Charger in Genesis GV80 To Whom It May Concern, This complaint concerns a defect in the wireless charging system of the Genesis GV80, which does not function as advertised. Genesis promotes this feature as a convenient way to charge mobile devices, yet in real-world use, it consistently fails to charge phones properly. The charger frequently disconnects, overheats devices, or does not charge at all, rendering the feature ineffective. Multiple owners have reported this issue to Genesis dealerships during service visits, yet no fix has been provided. Despite ongoing complaints, Genesis has not issued any software updates, recalls, or technical service bulletins to address the malfunction. This misleading advertising creates frustration for customers who purchased the vehicle expecting a functional wireless charging system. The National Highway Traffic Safety Administration (NHTSA) is urged to investigate this matter and hold Genesis accountable for failing to deliver on its advertised vehicle functionality. A resolution is requested to ensure the wireless charging system operates as intended.

Subject: Complaint Regarding Genesis GV80 Coasting Feature Malfunction in Eco Mode To Whom It May Concern, This complaint is regarding a defect in the Genesis GV80’s Eco Mode, specifically the failure of the vehicle to coast as advertised. Genesis promotes the coasting feature as a key function of Eco Mode to improve fuel efficiency, yet this feature does not engage at all during real-world driving. Multiple owners have reported this issue to Genesis dealerships during service visits, yet no fix has been provided. Despite being aware of the problem, Genesis has not issued any software updates, recalls, or technical service bulletins to address the malfunction. This misleading advertising impacts vehicle performance and fuel economy, creating frustration among customers who purchased the vehicle based on these claims. The National Highway Traffic Safety Administration (NHTSA) is urged to investigate this matter and hold Genesis accountable for failing to deliver on its advertised vehicle functionality. A resolution

On numerous occasions in the last 3 years the AEB malfunctions and abruptly stops the car. It engages the AEB at least 2 more times before allowing the car to advance. It has happened after waiting at a light, while in stop and go traffic (on [XXX] in Orlando, FL with a tractor trailer behind me, and when exiting an exit ramp slowly with other cars. The most troubling event was when I was the first car at a light with no cars in front of me. The AEB engaged at least 8 times in succession during this event (this was in the middle of a busy intersection). This event was [XXX]. When this first happened I took the car to the Genesis dealership where is was purchased and was told that they couldn’t find an issue. I have subsequently been in touch with another dealership and was told on the phone that they have never heard of that happening. I found a short video on the internet today of this happening to someone, as well other people saying that it happened to them and the dealership doesn’t believe them. What do I have to do to have someone believe me before I am killed or seriously injured in an accident and/or cause injury to someone else because of the defect in my 2022 Genesis GV80? It is frightening to have this happen, but it is even more frightening to never know WHEN it’s going to happen. I am pleading for your help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driver's bottom seat is so uncomfortable and stiff that it is cutting off blood supply to my extremities after only few minutes of driving now. I have numb feeling in my feet and toes. I am worried that this will reduce my ability to brake (stop the car) correctly in case of emergency. It feels like sitting on two very uncomfortable metal bars that are penetrating into your [XXX] and cutting off your blood supply. Over time your entire body is exhausted requiring you move in your seat a lot, even when driving at highway speeds. Both of these are major safety concerns for me. Issue started on date of purchase and progressively got worse over time. Car was taken into dealer for assessment in Ogden, UT (my nearest service center) to be told verbally on the day of service that they found and made adjustment to massaging air bars since my seat has this option and that it should be better now. Due to not getting correct part for unrelated problem that was being fixed on the same day, dealer held onto my car for several days for repair. When car was delivered to me I was surprised by the comments they made on the paperwork that nothing wrong was found with the seat. Additionally the seat issue was not resolved with same problems as before. During my visit with the dealer and several communications with Genesis customer service team I tried to point out in different ways that other Genesis GV80 owners are complaining about this same issue on their Prestige models and that there are on-line forums and comments proving it. One of their customers was even told by Genesis customer service that they are aware of the problem but Genesis will do nothing to fix it. I was personally told that this is not a warrantable item, that it is basically a comfort issue and that they would not cover the replacement of the seat. I have proof of everything I have stated above: emails, links to other Genesis owner forums with the same problem, invoices from dealer etc. Please help me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

The electrical wiring harnesses affecting numerous safety systems (forward collision warning, automatic emergency braking, lane departure warning) have been chewed through by rodents. Upon further research it was determined that starting in 2016 Asian automotive manufacturers (Nissan, Toyota, Kia, Hyundai) began using soy-based insulation in their wiring harnesses as alternatives to petroleum-based insulation. Rodents (mice, squirrels, etc.) are attracted to the wiring harnesses. The resultant damage and safety concerns led customers to file several lawsuits against the manufacturers. It is not clear whether Hyundai stopped the use of these soy-based wiring harnesses after 2021. Genesis is a spin-off of Hyundai, leveraging common parts. It appears that these soy-based wiring harnesses are being used in some of the 2022 GV80 models. Genesis currently burdens its customers with the cost to troubleshoot and replace these harnesses. Given the previous lawsuits and the continue risks of using these wiring harnesses in key safety systems, it is recommended that Hyundai and Genesis issue manufacturer recalls to ensure these harnesses are replaced with materials that do not attract rodents. We first started experiencing intermittent failures in in the highway driving assist system. Then, forward collision warning and lane departure warning systems. These became more pronounced until we brought the vehicle into Pearson Genesis of Richmond on 06/28/2024. After troubleshooting and inspecting the automobile, the technician showed us pictures of where rodents had eaten through wiring harnesses (attached). The cost to repair this over two visits totaled $957.42. I contacted Genesis headquarters suggesting they investigate this further, given the lawsuits. They agreed to offset my cost by $672, but did not agree to address the underlying problem.

The contact owns a 2022 Genesis GV80. The contact stated that in November of 2023 while driving at 80 MPH with cruise control engaged and approaching another vehicle, the contact changed lanes and the vehicle automatically slowed down. The contact stated that while returning to the set speed, the warning lights except for the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that the battery was not maintaining enough voltage for the ECU and that the battery needed to be replaced. The battery was not replaced because the dealer did not have the battery in stock. The contact was informed that he could go to any Genesis dealer, and the battery would be replaced if it was in stock. The contact drove the vehicle to Houston, TX in December of 2023 and the failure reoccurred with the check engine warning light and other unknown warning lights illuminated. The dealer, Genesis of Spring (20440 Interstate 45 N, Spring, TX 77373) informed the contact that the battery did not need to be replaced but the ECU needed to be replaced. The contact stated that the ECU was replaced. The contact stated that on [XXX], while his wife was driving and had stopped the vehicle in the driveway, without warning all the side air bags and seat air bags deployed. The seat air bags located in the front driver side and passenger seats as well as the seat air bags in the rear driver seat and passenger seat. The frontal driver’s side and passenger’s side air bags had not deploy. The contact stated that the air bags warning light was not illuminated before or after the failure. The Insurance provider was contacted and had the vehicle towed to a USAA repair facility. The vehicle was inspected by a Genesis engineer at the repair facility. The manufacturer sent an email stating that no assistance would be offered as the air bags had not deployed due to a manufacturing defect. A case was opened with the manufacturer. The vehicle was not repaired. T