GENESIS Complaints

I drive Genesis GV 80 vehicle made in Korea. The information screen on my car keeps displaying very distracting message about SiriusXm radio free music in what are so-called pop-up advertisements that keep showing up randomly while I’m driving distracting me from paying attention to other cars and traffic in general ! I find this quite dangerous and want something done about stopping these ad’s from being displayed while I am driving as they may cause me to have an accident. This sort of intrusion should not be happening in the cars we drive here in America someone’s going to cause an accident because they were reading these ads and not watching the road. Thank you for your attention in this matter [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Water pump failure in vehicle less than two years of age. Dealer stated car was not safe to drive. Instrument cluster had a warning light, the app had details of the failures, and the display in the vehicle had a pop up stating the car needed to be serviced TODAY!

My Genesis EV has experienced multiple incidents where the vehicle suddenly decelerates while driving and limits its speed to approximately 20 mph, creating a significant safety hazard. The first incident occurred in September 2025, when the vehicle unexpectedly began to decelerate on its own and would not exceed ~20 mph. I brought it to the Genesis dealership, but they were unable to reproduce the issue. The second incident occurred in November 2025, with the same failure: sudden deceleration and a maximum speed of ~20 mph. I brought the vehicle back to the dealership. They have kept the car for diagnosis but again report they “cannot reproduce” the problem. The issue remains unresolved, and Genesis has denied my buyback request. This is an intermittent EV drivetrain or power-delivery failure that prevents the vehicle from accelerating normally. If this occurs in traffic, at intersections, or during merging, it could easily lead to a collision. The vehicle is currently still at the dealership because I do not feel safe driving it. Multiple attempts to have the problem repaired have not identified the cause. I am reporting this because sudden loss of acceleration and speed limitation is a major safety issue, and other drivers may experience the same failure.

The contact owns a 2023 Genesis G80. The contact stated that after fueling the vehicle with gasoline, there was a strong fuel odor inside the vehicle. The failure persisted, and the contact stated that the check engine warning light became illuminated on the instrument panel. The vehicle was taken to the dealer, and the contact was informed that the failure was caused by the gas cap not being properly secured and closed tightly. The contact was also informed that the fuel tank might be overfilled, causing gas to splash down to the vapor lock, and the contact disputed the claim. Despite the dealer's diagnosis, the contact stated that the failure remained and that the fuel odor was smelled hours after fueling the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 41,700.

Oil pressure light started to come on at idle, goes away while driving.. heard this has been and issue and even the dealership knows about it.. there is also a recall in Korea for the same exact thing for the same exact cars but no recall in the usa..please make this a recall it is not safe nor should this be over looked

I started leasing this car brand new in April. The most problematic issue I have encountered is the false emergency breaking when backing up, which has almost gotten me into an accident multiple times. It happens randomly when the car is in reverse and it's never triggered by anything that's actually in the way while backing up. It's like a glitch. And when it break-checks me, it's an intense jolt that scares me every single time, it feels like I ran into a wall. When I have tried to make a quick maneuver to turn around with oncoming traffic, it'll break check me (again for now reason) so I'm stuck, then I have to put the car back into drive, then reverse again, then drive to go. It's not a smooth or safe system at all. This is a major safety issue and I have read about other people complaining about this as well. I have gone to the dealership I purchased the car from in South Bay, and Jason in the service department attempted to turn off all driving assist signals which didn't do anything. Then I took it to Santa Monica Genesis twice and they attempted to turn off all safety features as well, but the false emergency breaking has continued happening.

Car less than 1 month old with approx 500 miles caught fire from the engine and was totaled. Nearly took the driver and house with it.

On Oct 14, 2025 I was traveling on route 287 north in cruise control set at 67 mph. Suddenly the dashboard screen went black and the car floored itself. The gas pedal went to the floor. It took a few seconds to realize what was going on. When the dashboard lit back up I was going over 100 mph. I quickly applied the brakes which disengaged it. It never happened again. The car is currently at the dealership but they could not reproduce the problem. They said it did not throw a code either. I felt it was important to report this so I am.

Last year there was a recall associated with this vehicle due to the ICCU (Integrated Charging Control Unit). Two visits to the dealership were required to resolve the issue (November and December 2024). My vehicle was running properly until 11/17/25 PM when while freeway driving home I experienced a power failure that prompted me to immediately pull over to check the power circuit. My vehicle lost power, going from 65 mph to the 40's, and later the 20's. I was fortunately able to exit the freeway without incident and limped into a nearby dealership after hours where I left my car for repair. I suspect this may be another issue with the ICCU. I am still waiting on the dealership's diagnostics. I am reporting this incident, as based on internet forums, this issue remains a safety problem for the Genesis GV60. I was very fortunate not to have cars immediately behind me when the power failure occurred. What component or system failed or malfunctioned, and is it available for inspection upon request? - ELECTRICAL How was your safety or the safety of others put at risk? - I WAS AT RISK FOR A REAR END COLLISION ON THE FREEWAY DUE TO THE ABRUPT LOSS OF POWER Has the problem been reproduced or confirmed by a dealer or independent service center? - DEALERSHIP IS STILL WORKING ON CAR Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - NO PRIOR WARNING SIGNS

HEADLIGHTS WITH LOTS OF CONDENSATION. APPARENTLY GENESIS HAS BEEN HAVING ISSUES WITH THEIR HEADLIGHTS. THIS IS A SAFETY ISSUE ESPECIALLY AT NIGHT. HEADLIGHTS GOING OUT DURING THE DAY IS A MINOR CONCERN BUT CAUSING MORE ELECTRICAL ISSUE IN THE VEHICLE IS A MAJOR CONCERN, ALONG WITH HEADLIGHTS GOING OUT AT NIGHT. THERE SHOULD BE A SAFETY RECALL FOR GENESIS HEADLIGHTS.