GENESIS Complaints

The braking system of my 2023 Genesis GV70 has exhibited recurring failures, specifically the brake pedal and the ABS module. Since February 2025, the vehicle had ongoing brake pedal issues that required approximately 30 days of repair, during which the ABS module was replaced on April 24, 2025. The vehicle remains available for inspection in its current “as-is” condition as per manufacturer instructions until the Event Data Recorder (EDR) data is retrieved. On May 4, 2025—just 10 days after the ABS module replacement—the vehicle was involved in an accident. The unresolved braking issues likely contributed to the crash, directly endangering driver safety and that of others on the road. The dealer addressed the brake pedal and ABS issues during repairs, but no definitive resolution or independent confirmation has been made regarding the root cause. The problem persists as a potential safety hazard. The vehicle has been inspected by Progressive Insurance representatives. Initially, Genesis verbally approved my insurer’s certified third-party expert to retrieve the EDR data. However, Genesis reversed this approval and now insists that only their internal vendor may access the data, which could take 6–8 weeks—delaying independent investigation and resolution. This restrictive approach obstructs transparency and raises concerns about the integrity of the investigation. It has been three weeks since the accident and Genesis has yet to take steps to have the vehicle inspected or scheduled inspection. The police were involved at the time of the accident. Warning signs related to the brake pedal and ABS system appeared from February 2025, prompting the repair period and ABS module replacement. No new warnings appeared immediately before the accident, but the ongoing brake system issues clearly signaled a safety concern. Genesis has made no progress or scheduling effort, deliberately delaying while blocking my insurer from hiring a third party for timely investigation.

Recurrent failures of horn system. Randomly stops working. Dealer keeps replacing horns but unable to locate problem. This is critical safety equipment. It recurrently puts the safety of myself and my family at risk as the time the horn failure is discovered is when we are using it to warn other driver of a hazard(i'm in their blind spot or they are pulling out/making left/making right on red..without adequately clearing right of way.) The horn is something you take for granted until you need it. At this point, dealer's official take is that this is a frequent problem with the Genesis GV80 model and other customers are also affected. The recommendation from genesis corporate to the dealers has been to repeatedly replace the horns when they fail and they will not send an engineer out. sometimes it takes months to get the appointment to get the horn replaced and im driving without one resulting in a multitude of close calls. I'm sure others have been involved in a collision where they could not adequately warn other drivers of their presence. The problem has been confirmed by multiple different dealers and horn replaced repeatedly. The vehicle component has not been inspected by the manufacturer but has been inspected by the dealer on a recurrent basis. Horn has not been sent back to manufacturer for further analysis. No warning lamps illuminated. Recurrently found out the hard way.

SAFETY DEFECT: Water intrusion through defective sunroof drainage system creating electrical hazards. Vehicle exhibits water leakage into interior during rainfall due to clogged sunroof drain hose plugs. Water accumulates in dashboard area, cup holders, and center console where electrical components are located, creating potential for electrical shorts, fires, or system failures. Component Failure: Sunroof drainage system fails to properly channel water away from vehicle interior. Manufacturer has issued Technical Service Bulletin 24-BD-008G acknowledging this defect in GV70 and GV80 models, stating "vehicles may exhibit water leakage inside the vehicle due to the sunroof drain hose plugs being clogged with foreign material." Safety Risk: Standing water near electrical systems poses fire hazard and potential electrical failure while driving. Interior materials remain saturated creating mold conditions affecting air quality. Driver visibility may be compromised by water dripping from interior surfaces. Dealer Confirmation: Multiple owners report Genesis service technicians confirming drainage system design cannot handle normal rainfall volumes. Other owners have received warranty repairs for identical symptoms after manufacturer initially resisted. Symptoms: No warning lamps appear. Problem manifests during any rainfall with water appearing in cup holders, dashboard areas, and dripping from interior panels. Issue occurs while vehicle is parked or in motion during rain. Widespread Problem: Manufacturer acknowledgment through official Technical Service Bulletin indicates this affects multiple vehicles with same design defect. Component available for inspection. Status: Manufacturer refuses warranty repair despite published Technical Service Bulletin documenting this exact defect. Additional Details: Approximate date incident occurred: Enter the first date you noticed water intrusion (e.g., "March 15, 2025")

This was a certified (CPO) car purchased in April and on the first highway drive the front engine under cover (aka skid plate) came loose and rendered the car inoperable as it was violently flapping under the car and in danger of coming loose which would have caused significant road debris but also had the potential of destabilizing the car. On the road shoulder, I could see this large body piece was only held by 2 of the four fasteners and was also torn. The car is with the dealership of Genesis of Virginia Beach to have the part replaced after having the car towed there. The car just went through a 191 point Genesis CPO inspection and had no indications this large body piece would fall off or jeopardize my safety.

AC stops working while driving on hot days, airflow stops and the situation is very dangerous. Tried to get the dealer to fix it, to no avail. I've been dealing with this dangerous (temperatures reached more than 110 F, without airflow) problem for two years. We are more than 20 owners of these luxury cars experiencing the same problem. I can provide their names and VINs upon request.

I purchased a new 2024 Genesis g90 vehicle from Key Genesis in Jacksonville Florida. I live in Navarre Florida near Pensacola so I took the vehicle into the Pensacola dealership for service. For almost a years time I have been notifying the dealership of a serious safety issue wirh the vehicle. There is a condition where the vehicle slams on the brakes on the highway for no apparent reason. The vehicle slams on the brakes at highway speeds while straddling two lanes. A vehicle in either lane being me could easily crash into the rear of my car when it does this. It took the dealership and Genesis corporate almost 8 months to confirm the problem, even though I had videos of the event happening. They wouldn't accept my video evidence. Consequently, they finally verified the problem and have been trying to fix it for months. They have no idea why it is doing this or how to fix it. But they have deemed the vehicle to be unsafe to drive and will not give it back to me. I have asked them to replace it with a new vehicle but they have refused. I went through the Lemon Law option and all they would offer me was to repurchase it for $23,000 less than what I have into it. They offered to pay me $9,000 and to keep the car but they have no idea what's wrong or how long it will take to fix it. So that offer is meaningless. I would like some help to try to get them to replace it with a new vehicle.

The vehicle has 1500 miles on it. I was driving around 40mph when the engine suddenly lost power and the immobilization light appeared. I was no longer able to accelerate. I coasted to a side street where the vehicle placed itself in Park. I restarted the vehicle and it worked. The next morning, the vehicle would not start and the immobilization light was present again. After checking the key fobs and battery, roadside assistance and I could not find the issue. Remote start from the app also did not work. It was towed to the dealer for assessment which is where it currently sits. If this happened on my regular highway route, I would possibly be stranded in the middle of the highway endangering me and others.

The entire instrument panel/cluster went out while driving. It did come back on after going totally black. We had no ability to see speed, fuel, or any cameras. This happened yesterday, May 13, 2025. We are trying to get an appointment at the dealership to address it. There does not appear to be any error codes recorded by the vehicle for this event, according to the app. It appears that this problem is the same as an existing recall for G80 vehicles through 2024. Genesis and NHTSA needs to add 2025 models to this recall (026G)

My tire got ripped while I was driving on the highway. This is 2024 vehicle and less than 20000 miles.

Engine while driving inadvertently stalls and vehicle shuts off. Does not matter what the conditions are. Have to place vehicle back in park and completely shut down vehicle to restart. It first starts by engine slowing down and then engine speeding up and ultimately stopping. When placed in park vehicle lungs forward slightly and front sensor tends to go off in warning without a vehicle in front of