GENESIS Complaints

The contact owns a 2022 Genesis GV70. The contact stated while driving at an undisclosed speed and making a left turn, the vehicle lost motive power and failed to accelerate. The vehicle was towed to a dealer where it was diagnosed and determined that the low-pressure fuel pump needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 8,500.

The contact owns a 2022 Genesis GV80. The contact stated that on several occasions while driving at various speeds, and while parked, the vehicle stalled. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 7,200.

In 2 instances power steering doesn’t work and brakes go to the floor (it will stop, but very slowly). I believe pretty much every error code displays when this happens. Here’s some error codes: C165C87, C162387, C164286, C168787, U012300, C17024A, C174281. In addition, the back windshield cleaner sprays till it empties.

I was driving my vehicle down a pier to the parking entrance for the USS Midway, 610 N Harbor Dr, San Diego, CA 92101, when for no reason my 2022 GV70, AWD, veered sharply (45 degrees) to the right and made violently contact with a cement block on the pier used to moor ships. I believe there was a failure of the right front suspension system. When I got out of the vehicle to inspect the damage I found some broken bushings on the ground. They were split in half. The right wheel was pushed back 18 inches. I collected all the broken parts and had the vehicle towed to Sun Road Collision Center, 7303 Clairmont Blvd, San Diego, CA 92111. I asked them to save all the broken parts of the suspension system. The USS Midway does have a film of the incident. I was trying to get them to release the video to me. I will upload the photos that I took. I was the only one in the vehicle and knew if that concrete block was not there to stop me I would have gone into San Diego Bay and possibly drowned. The damaged parts are at the Collision Center. I asked them if they saw anything unusual to let me know. I have filed a claim and told what I believe happened to my insurance company, USAA. No police report was filed since the incident occurred off the highway. Two members of the Miday safety team came and provided assistance to me until the tow truck arrived. There were no warning signs or any other indication that this accident was going to occur.

There were 3 incidents that have happened within a 2 week period driving this vehicle. 1. Driving in the middle of a 5 lane highway in busy traffic, car shut down. It almost caused a crash with me being hit from the back. 2. I was traveling around a deep curve, car stalled and was almost hit from the back by a transfer truck. was very thankful he could stop in time. I could not proceed to go to the right due to embankment. Very frightening. 3. Approaching a light that turned from red to green, car stalled at the light. It just cut off. It seems as if the company has no intentions on getting this problem fixed because it has almost been 3 months now since the recall. Does it take someone to be killed before they make the change to get these vehicles operable?

Child window and door locks malfunction along with mirror controls and all window controls from driver door panel. Repeated random events have occurred

My Genesis is going to get me killed! The dealership has informed me that since it doesn't give them a code, they can't fix the issue. Here is a brief summary of my issue. On 8/2/23, while in the process of a lane change, my vehicle goes into limp mode, and I am almost rear-ended by a large Ford truck! I immediately look at the dash and see it is displaying "Park" and I switch it to "Drive". My vehicle picks up speed, and accident has been avoided. On 8/8, I left my home and went approximately 10 minutes away. I was in the store for about 15 minutes. When I walked up to the vehicle, I noticed that I had to use my key to unlock the door, which wasn't common nor did the side mirrors automatically unfold. Once inside the vehicle, every time I attempted to start the vehicle it would hesitate and turn-off immediately. Eventually I was able to get it started, so I put it in reverse. After moving 2-3 feet, it completely shut down while blocking several parking spots. My vehicle started, but by this time, the vehicle has been inoperable for approximately 45 minutes in 95-degree weather! I then contacted Genesis Roadside Assistance and arranged for the vehicle to be towed to Dick Smith Hyundai in Greenville, SC. 8/26 - My son was approximately an hour away in the vehicle, and it broke down. Since the dealership informed me that it was a battery issue, my son attempted to jump the vehicle off. The vehicle had to be towed. 9/6, I was taking a right out of the parking lot, once I got midway in the road (not completing my turn), I heard a grinding noise, the dash switched to park, and speed rapidly decreased. At the same time, the traffic that was halted by a red light is now rapidly approaching. I informed my daughter to brace herself, as I slowly prayed and rolled to the medium. The technicians has informed me that the vehicle is unsafe to drive. They kept the vehicle a month. I get it this week and it breaks down 4 times. I was almost hit when it broke down between 2 lanes.

The engine shut off during driving on October 19th and October 21 2023. The Engine sputters and ceased while in traffic then flashed an "Engine Off!" Warning and made a grinding noise stopping. During the incident on October 21st I was in a heavily trafficked road and lost power at about 20 miles an hour, the resulting engine shut down almost got me rear ended by a vehicle moving much faster.

The car loses power and stalls at cruising speed. Stalls on red lights. Dealership changing fuel pump. its risky i was almost hit twice as the car stalled

Experienced acceleration problem with my brand new Genesis GV70, only 7 mos. old. I backed car out of garage and onto my street, put car in "drive" and pressed down on gas to move forward, but car would not accelerate. This was only for a split second, and then it started to accelerate. It was strange, though, and had never happened before. I continued on my route and as I was entering an onramp to get on freeway, car would not accelerate again. Car maintained 20mph speed but would not go any faster as I pushed down on the gas peddle. I was able to pull off to side of the ramp. I turned engine off and restarted car, tried to move forward again, but again would not accelerate. Turned car off again, restarted, and this time, I was able to accelerate. Very scary to think of this happening if I was already on freeway with cars going 70+mph. I took car to dealership and they checked everything out, and did not find anything wrong with the car. They were not able to replicate the issue. I am now concerned because I was not imagining this happening and it was very scary. I am aware that some prior year Genesis models had problems like this and Genesis/Hyundai have issued recall notices, but not for my 2023 model. It seems to me that there is still an issue with the 2023 models, as I have read of similar cases like mine on several genesis owner forums. I don't know how many people have to report the issue before it is deemed a safety concern. Does someone have to be severely injured or die first? I am afraid to drive my brand new car.