GENESIS Complaints

The driver side, back passenger door will not open. The automatic locks and handles do not release the door. This is not related to any accident. The issue developed suddenly and poses a huge issue for exit from the car during an emergency. The issue is reported on the internet by multiple Genesis and Hyundai owners and appears to be a known issue with no action taken to resolve by Genesis/Hyundai. There were no warnings or lights indicating a problem. The Genesis call number says they are not aware of the issue. The car has low mileage (<40,000).

My vehicle is just over two years old and this has happened three times. Every light and warning message on the dash comes on all at once and the vehicle is put into limp mode. Going from 50 miles per hour to a little over 5 miles per hour in just a few seconds. Genesis also doesn't seem to think its an issue considering their dealers have had the car for two months and the only explanation I have been given is, "There is nothing wrong with your car" or "The car is driving great, you can pick it up." I have never felt scared to drive a car in my 10 plus years of driving until I purchased a 2022 Genesis G70.

On Sat. 9/23/2023 while driving on Rt 78 in New jersey. My vehicle started to hydroplane when i hit a puddle of water during a rainstorm. It recovered and we continued home safely. On Sat. 10/14/2023 while driving on Int. 276 in Penna. My car once again hydroplaned when i drove thru several puddles of water during a rainstorm. Only this time it was more severe and quite frightening. I slowed down to about 30mph, put on my hazard flashers and got in the right lane to continue the trip home safely. I am submitting this complaint to see if there have been any other reported incidents like this involving this particular model vehicle. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my vehicle on multiple circumstances, the vehicle began having acceleration issues. This has happened while merging onto the highways and making turns. When it does this, you literally have to pull off the road because you can’t merge onto the highway at 25 mph without causing an accident. When it starts having acceleration issues, it will lock my speed and shoot my rpm’s to levels where it shouldn’t be, usually between 3-4, sometimes 5-6 while locking my speed between 25-35. It will lock your speed for 10-15 seconds and then it eventually will come to. It does not emit any sensors on the dashboard when it does this. My dealership has had my vehicle before to diagnose this issue, but due to it happening intermittently, it is hard to replicate it because it does not happen every single day. Prior to my dealership picking up my car this last time, it happened 4 times in a week but has happened 3 times since I got it back after they could not replicate the issue.

The contact owns a 2023 Genesis GV70. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred while driving 2 hours later. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 9,092.

"What component or system failed or malfunctioned? Is it available for inspection upon request? Vehicle turned off in the middle of the road, warning it was hot How was your safety or the safety of others put at risk? The vehicle was driving on the highway and suddenly turned off without warning Has the problem been reproduced or confirmed by an independent dealer or service center? Yeah Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Only because of the dealer and they have no remedy Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? No

I have replaced my thermostat four times in the last 18 months and I had it towed to the dealership again this morning for the same overheating problems.

The vehicle started smoking and stalled out Aug 18,2023. The vehicle starting shaking then I parked it for about two (2) hours. When I tried to crank vehicle again it wouldn’t crank. I attempted to complete diagnostic test but the vehicle wouldn’t remain on. I contacted dealership I purchased it from. They order a tow to be brought in. The dealership repair shop for about 3 weeks didn’t know what happened. The change filters and oil change but it still was stalling.

The contact owns a 2023 Genesis GV60. The contact received notification of NHTSA Campaign Number: 23V300000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

For no reason whatsoever the front area of the sun roof has developed long cracks and I am concerned the entire sun roof may shatter above my head. No object hit or touched this sunroof at anytime