LAND ROVER Complaints

I am filing this complaint to formally report two separate incidents of DCDC converter failure in my Land Rover Range Rover Sport — the identical defect described in NHTSA Safety Recall 26V248 — and to request that NHTSA investigate why my vehicle has been excluded from that recall despite exhibiting the same failure mode. INCIDENT 1 – [XXX] While driving, my vehicle displayed a red “Stop Safely Electrical Fault Detected” warning message and subsequently lost motive power, coasting to a stop in Bellevue, WA. I was unable to safely move the vehicle out of active traffic. I called 911 and emergency responders were dispatched to block the lane behind my vehicle to prevent a collision. The vehicle was towed to Jaguar Land Rover Bellevue, an authorized Land Rover dealership, where the DCDC converter was diagnosed as the cause of failure. Repair documentation is on file. INCIDENT 2 – [XXX] The same failure recurred. My vehicle again displayed the “Stop Safely Electrical Fault Detected” warning and lost motive power while in motion in Chicago, IL. The vehicle was towed a second time to Jaguar Land Rover Chicago, where the same DCDC converter defect was documented and addressed. Repair documentation is on file. In both incidents, my vehicle came to a stop in an active traffic lane with no ability to self-recover, creating a direct risk of a rear-end collision that could have seriously injured or killed me, my family, and other road users. When I check my VIN against the recall, my vehicle does not appear as an included unit. I have received no owner notification letter from JLR despite the recall report stating owner notifications were planned for on or before June 12, 2026. I am requesting that NHTSA determine whether my vehicle meets that criteria and was incorrectly excluded, or whether the recall population should be expanded. I have attached Dealership repair orders and diagnostic reports from both incidents confirming DCDC issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5

The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving at an undisclosed speed, the suspension fault warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed front knuckle and suspension failure. The dealer confirmed that the failure was consistent with an unrepaired recall repair. The contact was informed that parts were unavailable. The dealer was contacted several times, but the contact was repeatedly informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part was not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 130,000.

After coming to a complete stop at an intersection, I looked left-right-left before proceeding across the intersection. At the time I began to cross the intersection my vehicle seemingly did not accelerate as normal, causing my vehicle to be hit on the right driver side panel, spun around, and ripping the entire front end of my car off. Injuries were sustained and the vehicle may be a total loss.

I am writing to formally escalate my concerns regarding an open, unresolved safety recall on my vehicle. I have repeatedly reached out to the manufacturer to get this issue fixed, but I continue to receive nothing but the runaround. According to official safety notices and documentation, this recall involves a critical, high-risk defect. Because this issue is so serious, I am now driving in constant fear, and I completely refuse to take my car on any long-distance trips due to legitimate safety concerns. It is entirely unacceptable that a known, hazardous defect is being left unaddressed. I need an immediate, definitive answer on the exact steps required to get this resolved. Furthermore, because the vehicle is currently unsafe for extended travel, I need to know what immediate accommodations—such as a complimentary loaner vehicle or rental—will be provided while you arrange for a priority repair. I expect a prompt response with a concrete solution.

I bought this car in 2024 and after 3,000 miles it was unrepairable. The first incident, I was driving and the car started flashing and beeping, telling me to pull over and exit the vehicle immediately. I brought it to the dealership and after a few days they returned it and said it was a software update. The next day, while driving to work, the vehicle again started flashing lights and beeping and told me to Pull Over and Exit the Vehicle immediately. The vehicle continued to flash and beep until I could pull over and stop, which unfortunately I was on the freeway, in between barriers and had to drive 17 more miles with it in panic mode. Almost 4 months later, I got the vehicle back and again, after driving a short time, I experienced a TOTAL electrical failure. The brakes, power steering, hill descent, etc ALL stopped working! After being in the shop a little over a month, again, I was told it was a software update and sent on my way. That night, while driving home, the Auto Brake Hold ENGAGED while I was driving and my vehicle jerked back and forth continually. Again it went to the dealership, and again I was told it was due to a software update and that is now how Land Rover had programmed it and I just was not used to it. When I tried to explain how I could not drive because of the continuous jerking, I was told there was nothing they can do.

The contact owns a 2017 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Intermittent problem.The car while going forward with no warning slows down to around 20 to 30mph and cannot go faster when depressing the gas pedal. After pulling over to the side of the road, shutting down, opening the car door and restarting the car runs normally.

The contact owns a 2023 Land Rover Defender. The contact received a recall notification, NHTSA Campaign Number: 26V248000 (Electrical System) however the parts were unavailable. The contact stated that the vehicle was a hazard and unsafe to drive. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall repair.

The DC/DC converter failed and caused the vehicle to immediately lose all power at a main intersection. My wife was driving the vehicle when this happened with out two children in the vehicle as well (ages [XXX] and [XXX]. Luckily, she was able to somewhat get out of intersection of a very busy road. The vehicle had to be towed to the Land Rover dealership. The part was covered by a factory extended warranty. There is an active recall for this part; however, this vehicle does not show to be in the recall. Since this part did fail, I wanted to file a complaint since it is not in the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.