LINCOLN Complaints

TL* THE CONTACT OWNS A 2015 LINCOLN MKT. THE CONTACT STATED THAT THE TOE LINK FRACTURED WHILE TRAVELLING AT 45 MPH. THE CONTACT BELIEVES THAT THE FAILURE MAY HAVE BEEN DUE TO NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION). THE DRIVER LOST CONTROL OF THE VEHICLE AS THE REAR WAS FISHTAILING ACROSS A THREE LANE HIGHWAY LATE AT NIGHT WITHOUT ANY TRAFFIC. NO INJURIES WERE SUSTAINED. THE VEHICLE WENT RIGHT AS A RESULT OF THE BACK FISHTAILING TO THE LEFT. THE CONTACT WAS THEN ABLE TO STOP THE VEHICLE AND THEN PULL OVER OFF THE MAIN HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER MAPLECREST FORD LINCOLN OF UNION (2800 SPRINGFIELD AVE SUITE 1, VAUXHALL, NJ 07088 (908) 964-7700) AND THEY CONFIRMED THAT IT WAS THE TOE LINK THAT FRACTURED. THEY REPAIRED BOTH TOE LINKS AND CHARGED THE CONTACT FOR THE REPAIRS EVEN THOUGH THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION). THE DEALER SAID THE CONTACT WOULD BE REIMBURSED WHEN THEY SAID IT BECAME A 'FULL BLOWN' RECALL. THE MANUFACTURER HAD NOT BEEN CONTACTED YET EXCEPT FOR THE INITIAL TOW TO THE DEALER. THE FAILURE MILEAGE WAS 187,500.

DRIVER SIDE AIR BAG DEPLOYED WITH NO IMPACT OF ANY KIND. CAR WAS STARTED AND AIR BAG DEPLOYED.

CATASTROPHIC WATER PUMP FAILURE. I WAS DRIVING ON THE HIGHWAY AND THE ENGINE STARTED KNOCKING AND WHITE PLUMES BURST FROM THE EXHAUST. I WAS LUCKY ENOUGH TO GET OFF THE HIGHWAY AND TO A SAFE PLACE BEFORE THE ENGINE FAILED COMPLETELY.

THE HYBRID MODE DOES NOT WORK ANYMORE AFTER 9 YEARS. THE VEHICLE HESITATES UPON ACCELERATION. IT WILL ONLY RUN ON THE INTERNAL COMBUSTION ENGINE EVEN THOUGH THE BATTERY IS FULLY CHARGED. FORD KNOWS ABOUT THE PROBLEM AS NOTED IN THEIR OASIS 8922.

DRIVING AT ABOUT 25-30 MPH ON SIDE STREET AND MY CAR SURGED OUT OF CONTROL.. I ATTEMPTED TO CONTROL THE SPEED WITH THE BRAKE. I WAS ABOUT 100-150 FEET FROM A BUSY INTERSECTION (40 HIGHWAY -THE CAR SURGING REALLY FAST. I NEEDED TO MAKE SOME QUICK DECISIONS TO PROTECT A LOT OF PEOPLE FROM BEING BADLY INJURED OR KILLED. I HAD TO LEAVE THE KEY ON SO THAT I COULD CONTROL THE CAR AWAY FROM 40 HIGHWAY- SO I TURNED INTO A LITTLE PATH TO MY RIGHT WHICH LED ME INTO BIG TREES OR A THICKET. I CHOSE THE THICKET NOT KNOWING THERE WAS A TERRAIN IN THE MIDDLE. ACTUALLY , THE CAR WAS GOING SO FAST - I HAD VERY LITTLE CONTROL AT THIS TIME. MY CAR ATTEMPTED TO GO UP ON ONE SIDE FLEW ABOUT 20 FEET THROUGH THE AIR WHEN IT LANDED A SMALL TREE KEPT IT FROM ROLLING OVER AND CAME OUT ON A HILL AGAIN HEADING FOR THE BUSY 40 HIGHWAY. AS LUCK WOULD HAVE IT ,THE HILL WAS WET AND MUDDY FROM RAIN AND I PULLED THE STEERING WHEEL AS HARD AS I COULD TO MY RIGHT TURNING THE CAR UP THE HILL - AWAY FROM THE TRAFFIC. THE SOFT GROUND HELPED TO PUT THE CAR IN A SKID AND FLIPPED THE BACK END AROUND. AS IT WAS HEADING UP THE HILL I QUICKLY TURNED OFF THE KEY AND GOT THE CAR STOPPED. WHEN THE TOWING COMPANY CAME TO PICK UP THE CAR -UNSAFE STILL SURGING. TOOK CAR TO BOB SIGHTS FORD . ( PREVIOUSLY,THEY REPAIRED THE POPPING NOICE DESCRIBED IN ANOTHER 'NATHSA' COMPLAINT. ) CAR WAS TOTALED. I TRIED TO GET THEM TO HOOK THE CAR UP TO THE MECHICANICAL MODULE SCANNER FOR THE SAFETY OF OTHERS. INSTEAD THEY PUT IT ON THE BODY SCANNER THEY USE TO LOCATE ALL COMPONENTS WHEN REPAIRING A WRECKED CAR (WHICH I PAID FOR) WOULD NOT PUT THE CAR ON THE MECHNICAL SCANNER EVEN THOUGH IT WAS STILL SURGING WHEN I FINALLY RELEASED IT TO THE INSURANCE COMPANY. MY BIGGEST CONCERN IS THE SAFETY OF OTHERS. I EVEN TALKED TO ONE OF THE OWNERS OF THE DEALERSHIP.

WHILE DRIVING THE 2019 LINCOLN NAUTILUS ON A 4 LANE HIGHWAY WITH ADAPTIVE CRUISE CONTROL AND LANE CENTERING ON, THE CAR ALL OF A SUDDEN TURNED INTO THE NEXT LANE. IT DOES THIS BOTH TO THE RIGHT AND THE LEFT. I WAS ON THE PHONE WITH BOTH MY MOTHER AND THE LINCOLN SERVICE MANAGER ON SEPARATE INCIDENTS WHEN IT OCCURRED. ALSO, I TOOK IT ON A TEST DRIVE WITH THE LEAD MECHANIC AND IT DID THE SAME THING TO HIM TO THE RIGHT, RIGHT WHERE OUR VETERINARIAN OFFICE IS LOCATED. CENTER LINE WAS STILL THERE. AFTER THEY HAD THE CAR FOR A FEW DAYS, AND A CONVERSATION WITH THE GENERAL MANAGER, THEY DETERMINED THAT IT WAS WORKING AS DESIGNED, THEY CHECKED OTHER NON-NAUTULIS VEHICLES AND FOUND THE SAME THING. THEY TOLD ME THAT IT WOULD NOT HAPPEN ON AN INTERSTATE. I WAS SHOCKED. THERE IS NO DIFFERENCE BETWEEN A 4 LANE HIGHWAY AND AN INTERSTATE. I AM A RETIRED NAVY OPERATIONAL TEST PILOT, AND WE WOULD NEVER ALLOW THIS TO BE GIVEN TO THE FLEET OPERATORS. I CHECKED THE OPERATORS MANUAL ON PAGE 239. HERE IS WHAT IT SAYS: THE SYSTEM MAY NOT CORRECTLY OPERATE IN ANY OF THE FOLLOWING CONDITIONS: ' YOUR VEHICLE IS NOT CENTERED IN THE LANE. ' THE LANE IS TOO NARROW OR WIDE. ' THE SYSTEM DOES NOT DETECT AT LEAST ONE LANE MARKING OR WHEN LANES MERGE OR SPLIT. ' YOU SWITCH THE DIRECTION INDICATOR ON. ' LIMITED STEERING TORQUE INPUT IS APPLIED. ' AREAS UNDER CONSTRUCTION OR NEW INFRASTRUCTURE. ' WHEN MODIFICATIONS TO THE STEERING SYSTEM HAVE BEEN MADE. ' WHEN USING A SPARE TIRE. NOTE CONDITION ABOVE: ' THE SYSTEM DOES NOT DETECT AT LEAST ONE LANE MARKING OR WHEN LANES MERGE OR SPLIT AT THE TIME OF THE INCIDENTS THERE WERE TURN LANES ON EACH SIDE OF THE CAR WITH SMALL OPENINGS TO MOVE INTO THE TURN LANE. THE CENTER LANE MARKINGS WERE ALWAYS THERE.

DOOR AJAR WARNING COMES ON DESPITE ALL DOORS BEING CLOSED SECURELY. THIS CAUSES ANY NUMBER OF ISSUES INCLUDING INTERIOR LIGHTS COMING ON WHICH IS NOT SAFE AT NIGHT, ENTRY ALARM GOING OFF AT ANY HOUR OF THE DAY OR NIGHT, AND EXCESSIVE DRAIN ON BATTERY. THE PROBLEM OCCURS BOTH WHILE IN MOTION AND WHILE STATIONARY.

ALTHOUGH THE WARNING WAS DISPLAYED, I WAS NOT AWARE THAT MY CAR ONLY HAD AN ELECTRONIC POWER STEERING. THIS TYPE OF ISSUE IS ONE THAT CAN TRULY CAUSE A SERIOUS ACCIDENT SHOULD ONE IS DRIVING WHEN THEIR POWER STEERING GO OUT. THE POWER STEERING ON THIS CAR STOPS MORE THAN JUST YOUR STEERING WHEEL AND I FOR ONE THINK THAT THERE NEEDS TO BE A RECALL. IT'S A GOOD THING THAT I WAS PARKED AND GLAD BECAUSE MY DAUGHTER WAS WITH ME.

WHILE WAITING AT A STOP SIGN, THE VEHICLE IN FRONT OF ME STARTED TO GO. SOMEONE GOING ACROSS TRAFFFIC RAN THE STOP SIGN. THE DRIVER IN FRONT OF ME HIT THE BRAKES TO AVOID COLLISION. WHEN I ATTEMPTED TO BRAKE MY BRAKES JUST KIND OF SPUTTERED FORWARD AND I WAS UNABLE TO STOP IN TIME TO AVOID HITTING THE BACK OF THE CAR IN FRONT OF ME. THERE WAS NO DAMAGE TO MY VEHICLE BUT THE OTHER PARTY DID REPORT MINOR DAMAGES TO THEIR VEHICLE WHICH I WAS FORCED TO PAY FOR.

TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER AND ROBINSON BROTHERS FORD (LOCATED AT 11455 AIRLINE HWY, BATON ROUGE, LA 70816) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.